Tania Lobato

• Working closely with Pharmacist and other Dispensary Assistants
• Accepting prescriptions for dispensing
• Take care of patients weekly boxes/ nursing homes alongside with Surgery's
• Stock maintenance / rotation
• Answering phone enquiries
• Retail duties including till operation and cash handling/Lodgements
• Maintaining clean and tidy environment
• Greeted customers and provided friendly, knowledgeable healthcare advice and service.

• Duties depends on company needs on each day or week
• Check goods before pick (insert in system with scan, count them, check them conditions, print and stick labels, put them ready to pick
• Office(Transports Section): Office duties
• Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Completed work following safety rules for best working practices.
• Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
• Picked and packed fresh produce with care and attention, handling raw meat and fish safely and hygienically.

• Booking of cars reservations and costumer information's, by phone and email.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Logged call details and customer information in secure systems, improving data collection measures.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.

• Supervision and management of team of 25 persons
• Costumer service duties
• Recruitment of new elements for team(Interviewing candidates)
• Responsible for quality (tutoring, mystery shopper, fault management, dynamic measures)
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Offered instruction, coaching and motivation for enhanced team morale.

• Office duties
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and neat to give visitors positive impression of company.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
• Managed office inventory to ensure timely ordering and replenishment of low-level stock.
• Reduced waiting times through effective time and resource management.
• Handled office petty cash and maintained flawless records.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Received payments for [Product or service] and updated balances in computer.
• Managed office calendar, set new appointments and assisted with arrangements.

• Military and secretary duties
• Supported staff with administrative needs for photocopying, faxing and filing.
• Opened and routed business parcels and letters.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Examined, scanned and input documents in software system.
• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Sorted and organised different types of information by document type, personnel or location.

Secondary school complete