Tania Kulubya
Toronto
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
Mojito House
04.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
GUESS Factory
02.2023 - 06.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Server
Hooters
01.2023 - 03.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Research Assistant Intern
Hamilton Harrison & Mathews
06.2019 - 08.2021
- Executed tasks assigned to me effectively and accurately.
- Filled documents and arranged materials accordingly
- Validated incoming legal cases to check information accuracy and integrity while independently locating and correcting concerns.
- Planned, modified and executed research techniques.
- Gathered, arranged and corrected research data in regard to different cases being assessed.
Co-Founder
Aderegech (She Did It)
09.2018 - 03.2020
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Diligently fulfilled duties such as weekly clean-ups around different parts of Nairobi.
- Organized tree planting at different schools in Nairobi.
- Used communication skills to educate students on importance of environmental conservation.
- Set clear plans to convince our school to support and fund our organization.
Community Service Volunteer
Braeburn High School
09.2017 - 07.2019
- Set up, managed and worked on frontline of sales in food stalls to acquire funds for charity.
- Gained knowledge and experience working with people in various settings.
- Exhibited excellent communications and customer service relations skills.
- Developed strong interpersonal communication skills to promote pleasant experiences with internal and external customers.
Education
Bachelor of Social Work -
Ryerson University
Toronto, ON05.2025
High School Diploma -
Rosslyn Academy
Nairobi, Kenya06.2021
Skills
- Warm and Friendly
- Customer Service
- Customer and Client Relations
- Order Accuracy
- Price Memorization
- Assist Customers
- Cash Handling
- Check Payment Processing
- Menu Memorization
- To-Go Order Preparation
- Quality Control
- Food and Beverage Pairings
Timeline
Server
Mojito House
04.2023 - 09.2023
Sales Associate
GUESS Factory
02.2023 - 06.2023
Server
Hooters
01.2023 - 03.2023
Research Assistant Intern
Hamilton Harrison & Mathews
06.2019 - 08.2021
Co-Founder
Aderegech (She Did It)
09.2018 - 03.2020
Community Service Volunteer
Braeburn High School
09.2017 - 07.2019
Bachelor of Social Work -
Ryerson University
High School Diploma -
Rosslyn Academy
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