Tania Collins
Trelewis,Nelson
Summary
Qualified Health Care Assistant, Veterinary support professional and Receptionist with over 20 years combined experience within Veterinary and NHS primary care settings.
Experienced in small animal care, surgical equipment sterilisation, and infection control procedures. Skilled in patient safeguarding and laboratory sample processing, ensuring adherence to strict medical standards.
Proficient in maintaining patient record confidentiality with exceptional accuracy, medical terminology and medication dispensing. Adept at working under pressure while fostering teamwork and delivering patient care.
Passionate about animal welfare and effective interpersonal communication.
Overview
35
35
years of professional experience
Work History
Receptionist and Administrator
EMT Training
Ystrad Mynach, Caerphilly
11.2024 - Current
- Acted as first point of contact and trusted key holder.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managing phone calls and booking training courses to ensure smooth running of the business.
- Assisted with administrative tasks, improving overall functionality of the business.
- Upheld confidentiality with sensitive information handling procedures in line with data protection regulations.
- Represented company and promoted brand with exceptional service and presentation.
Health Care Assistant / Phlebotomist
Courthouse Medical Centre
Caerphilly, Gwent
11.2021 - 01.2025
- Running and management of phlebotomy, ECG, wound care and chronic disease management clinics.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Applied good clinical practices to maintain high quality service.
Health Care Assistant / Phlebotomist
Abertillery Medical Centre
Abertillery, Blaenau Gwent
05.2015 - 10.2021
- Administered Covid-19 vaccines during the pandemic.
- Effectively managed resources during mass vaccination campaigns.
- Venepuncture, monitoring blood pressure and administering injections.
- Worked closely with nurses to maintain high levels of communication.
- Organised daily schedule efficiently, prioritising urgent samples.
- Assisted clinical professionals as requested during procedures.
Medical Receptionist
Aber Medical Centre
Abertridwr, Caerphilly
01.2009 - 11.2015
- Scheduled patient appointments using an electronic booking system.
- Communicated test results to patients and produced high-volume repeat prescriptions.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Enhanced office efficiency by maintaining organised records and schedules.
- Executed opening and closing procedures reliably as key holder.
Veterinary Receptionist
V.E.T.S Gabalfa
Cardiff, South Wales
06.2013 - 09.2015
- Collaborated with team members to provide comprehensive veterinary services in the set up of a new branch.
- Handled administrative duties such as scheduling appointments, collecting and processing payments thereby ensuring accurate financial records.
- Served as first point of contact with exceptional communication skills.
Trainee Veterinary Nurse
Valley Veterinary Group
Ystrad Mynach, Caerphilly
08.1989 - 09.2013
- Supporting the practice in expanding and opening the First Veterinary Out of Hours Emergency Service in Wales.
- Achieving Veterinary Nursing Part 1 and working towards Part 2.
- Monitored anaesthetised animals during surgery, ensured stable vital signs throughout procedure.
- Prepared operating theatre with necessary equipment.
- Mentored placement students and staff to encourage workplace learning and development.
- Minimised risk of infection by cleaning and sterilising surgical equipment in line with practice procedures.
- Carried out administrative activities to help veterinarian maintain up-to-date and accurate records.
- Executed opening and closing procedures reliably as key holder.
Education
Diploma of Higher Education - Veterinary Nursing Part 1
Royal College of Veterinary Nursing
Wales 04.1991 -
Certificate of Higher Education - Phlebotomy
National Health Service
Wales 02.2006 -
NVQ Level 3 - Health Care
National Health Service
Wales 09.2010 -
Skills
- Basic Life Support with AED certified
- Medical terminology knowledge
- Patient record confidentiality and data protection
- Patient safeguarding and observation
- Small animal veterinary support
- Dispensing veterinary medication
- Urinalysis
- Surgical equipment sterilisation
- Post-operative care
- Infection control procedures
- Clinical waste management
- Reception skills
- Record keeping accuracy
- Interpersonal communication
- Teamwork
- Working under pressure
- Time Management
Timeline
Receptionist and Administrator
EMT Training
11.2024 - Current
Health Care Assistant / Phlebotomist
Courthouse Medical Centre
11.2021 - 01.2025
Health Care Assistant / Phlebotomist
Abertillery Medical Centre
05.2015 - 10.2021
Veterinary Receptionist
V.E.T.S Gabalfa
06.2013 - 09.2015
NVQ Level 3 - Health Care
National Health Service
09.2010 -
Medical Receptionist
Aber Medical Centre
01.2009 - 11.2015
Certificate of Higher Education - Phlebotomy
National Health Service
02.2006 -
Diploma of Higher Education - Veterinary Nursing Part 1
Royal College of Veterinary Nursing
04.1991 -
Trainee Veterinary Nurse
Valley Veterinary Group
08.1989 - 09.2013
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