Tanaya Guthrie

• Pioneered sales strategies which have led to an increase of revenue of 3.4% vs LY and achieved record sales week.
• Maintained compliance with health and safety regulations and company policies, demonstrating attention to detail and understanding of industry regulations
• Trained and mentored my team to ensure excellent service delivery, highlighting my ability to develop talent and enhance team performance
• Worked towards tight budgets and high KPIs, reducing COGs and increasing net profit

Administrative experience

• Managed team scheduling, optimising coverage while controlling labour costs
• Full control over recruitment process, including interviewing, contracts, onboarding new starters
• Managing inventory records and ordering focussing on reducing waste and adequate stock levels
• Compiled quarterly business review plans based on sales data analysis

• Enhanced team performance by providing effective and motivating training sessions.
• Provided one-to-one coaching, improving overall job competence among new hires.
• Improved employee retention rates by setting clear expectations during initial training period.
• Completed and uploaded up to 4 station observation check lists per shift, ensuring cohesion between all trainers