Tanatswa Maunganidze
Swansea,united kingdom
Summary
Dedicated with extensive experience in customer service, email management, and front desk operations. Proficiently acquired skills over three years of dedicated customer service and interactions with customers. Adept at team collaboration in order to maintain a conducive working environment beneficial to all. Actively participated in first aid during high-school and can assist in any emergency. Attempting to nurture these skills further in a role that values exceptional customer service
Overview
3
3
years of professional experience
Work history
Reception assistant
St Gerald's church
Harare, Zimbabwe
2024.02 - 2024.07
- Managed front desk duties
- Provided customer service in an eloquent and articulate manner.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Assisted in smooth sailing of visitors' entry by handling any enquiries and directing them to relevant areas.
- Kept track of daily tasks with spreadsheets for each assigned task by the manager
Server
Arundel school Tuckshop
Harare, zimbabwe
2023.02 - 2023.12
- Assisted in the handling of petty cash by accounting for each transaction on the computer promptly
- Delivered smooth sailing service in an orderly manner during peak times
- Engaged in departmental meetings by giving input in ways to improve sales and improvements that could be made to better the working environment
- Demonstrated menu knowledge in a friendly way to assist younger pupils in decision making
- Maintained a clean and healthy environment by sanitising work stations daily
- Advised clients on available offers to aid in improving sales
- Assisted with meal preparation and dishwashing
- Provided an honest and clear report to the shift manager
- Listened to complaints and resolved them immediately to maintain a good company rapport with the customers
Retail assistant
Brands for less
Harare, Zimbabwe
2021.11 - 2022.01
- Adhered to company policies when handling returns and exchanges
- Assisted in the fitting rooms by strategically handling out numbers to each customer to account for each item
- Collaborated with team members to optimise customer service
- Organised displays to encourage sales
Education
Bachelor of Science - Biomedical engineering
Swansea University
Swansea 2024.09 -
A-Levels - CIE Mathematics,Biology,Chemistry
Arundel school
Harare,Zimbabwe 2022.01 - 2023.11
Skills
- Customer service
- Email management
- Clean and neat
- Microsoft Word
- Cash handling
- Problem-solving skills
- Hospitality
- First aid (2years)
- Communication skills (3years)
- time management(2years)
- Data entry
- Front desk
- Team collaboration
- Active listening
- Retail sales (less than 1 year)
- Interpersonal skills
Additional information
- Participated in First aid club to assist and give support to any casualties with minor injuries
- Hard skills
First aid
Wound dressing
CPR
- Soft skills
Compassion
Empathy
Kindness
Loyalty
Timeline
Bachelor of Science - Biomedical engineering
Swansea University
2024.09 -
Reception assistant
St Gerald's church
2024.02 - 2024.07
Server
Arundel school Tuckshop
2023.02 - 2023.12
A-Levels - CIE Mathematics,Biology,Chemistry
Arundel school
2022.01 - 2023.11
Retail assistant
Brands for less
2021.11 - 2022.01