Tamzin Ruddick
Consett,Durham
Summary
I am a dependable and experienced member of the team currently working in the role of front of house at a nationally renowned, multi award winning micro brewery. As part of my role I am focused on customer satisfaction and fully knowledgeable about the range of beverage options especially the craft ales that are brewed on site. I maintain a high quality of bar service and encourage a positive atmosphere in order to give the best customer experience.
I am trusted within my role to open up the premises and prepare for a days trading, and in addition to locking up the premises on a night.
I am self motivated and continually looking for new ways to develop my skill base.
Overview
8
8
years of professional experience
Work history
Kitchen team leader
JD wetherspoons
consett, durham
07.2022 - Current
- Trained new staff members for improved kitchen operations.
- Streamlined order processing with meticulous attention to detail.
- Established positive working environment to boost employee morale.
- Delegated tasks, improved workflow efficiency.
- Ensured adherence to food safety standards by regular monitoring and training.
- Executed high-quality food preparation to increase customer satisfaction.
- Enforced cleanliness standards, maintained hygienic kitchen conditions.
- Demonstrated excellent leadership skills for a cohesive team performance.
Bar Staff Member
The Grey Horse (Consett Ale Works)
Consett, County Durham
04.2018 - 07.2022
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Refused drinks service to guests without appropriate proof of age.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Provided efficient drinks service for high levels of customer satisfaction.
- Regularly undertook the role of designated bar supervisor (DBS) in the absence of management.
Crew Trainer
McDonald's Restaurant
Consett, County Durham
04.2017 - 08.2021
- Set positive examples for team members by demonstrating quality service.
- Warmly greeted customers and provided friendly service, leading crew by example.
- Taught new team members correct table waiting procedures in line with company standards.
- Preempted and actioned hazards impeding workplace safety.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Drove compliance to company standards by reinforcing rules and procedures.
- Reinforced hygiene and food safety procedures.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Received and processed cash and card payments accurately.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Developed employees' skills in new tasks or stations.
- Provided regular feedback and constructive criticism on employee performance.
Education
Subsidiary Diploma Level 3 - BTEC Business Studies Level 3
Derwentside College
BTEC - BTEC National ICT
Derwentside College
GCSEs - English Literature
Consett Academy
Consett, DURGCSEs - English Language
Consett Academy
Consett, DURGCSEs - Mathematics
Consett Academy
Consett, DURGCSEs - Core Science
Consett Academy
Consett, DURGCSEs - Art
Consett Academy
GCSEs - Geography
Consett Academy
GCSEs - BTEC Health And Social Care
Consett Academy
GCSEs - Physical Education
Consett Academy
GCSEs - Additional Science
Consett Academy
Consett, DURSkills
- Self motivated
- Dependable
- Good communication skills
- Trustworthy
- Hardworking
- Problem solving/decision making
- Calm when working under pressure
- Punctual/good time management
Timeline
Kitchen team leader
JD wetherspoons
07.2022 - Current
Bar Staff Member
The Grey Horse (Consett Ale Works)
04.2018 - 07.2022
Crew Trainer
McDonald's Restaurant
04.2017 - 08.2021
Subsidiary Diploma Level 3 - BTEC Business Studies Level 3
Derwentside College
BTEC - BTEC National ICT
Derwentside College
GCSEs - English Literature
Consett Academy
GCSEs - English Language
Consett Academy
GCSEs - Mathematics
Consett Academy
GCSEs - Core Science
Consett Academy
GCSEs - Art
Consett Academy
GCSEs - Geography
Consett Academy
GCSEs - BTEC Health And Social Care
Consett Academy
GCSEs - Physical Education
Consett Academy
GCSEs - Additional Science
Consett Academy
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