Summary
Overview
Work history
Education
Skills
Timeline
Generic

Tamsin Miller

Taunton,Somerset

Summary

I am highly motivated, friendly and dedicated with a strong background in cycling, communication, problem-solving and working in fast-paced environments.

Through my experience in cycling and team operations, I have developed a good understanding of Zwift, cycling equipment, training demands and the importance of clear and practical support when issues arise.

In my current role within DAS-Hutchinson, I regularly work independently and alongside team management to solve problems under pressure. This includes communicating with sponsors, managing race and travel logistics and managing the constant demands of our social platforms. As a supervisor at Starbucks, I have become confident in dealing with issues and find quick solutions - whilst maintaining positive customer relationships.

Throughout my studies and whilst leading DAS-Hutchinson's media and communications, I have developed good written and spoken communication skills. I can adapt based on the audience - for example my teammates, sponsors, customers and race organisers. I am also confident in Zwift and the world of e-sports, having started my racing career through the platform over lockdown.

My background in cycling and Zwift has given me a strong knowledge of training tools, cycling hardware and rider needs. I enjoy learning about products, tools and cycling itself, so feel I will be able to effectively support others with a customer-first mindset.

Overview

2
2
years of professional experience
12
12
years of post-secondary education

Work history

Cyclist and Support

DAS-Hutchinson
01.2024 - Current
  • Rider - Including multiple Nat A wins and podiums, alongside UCI top 10 results.
  • Media Manager - I am in charge of the running of the team's social media and online shop, ensuring effective communication between the team, sponsors and customers.
  • Sponsorship support - I support team management in securing sponsorship deals. Examples that I have led include: Pearl iZUMi, The General Classification, No.6 Wheels, AQUA Carpatica and Brandfixx.

Barista supervisor

Starbucks
Taunton, Somerset
10.2024 - Current
  • Communicated effectively with staff members for optimal teamwork and coordination.
  • Support staff during peak hours, maintaining excellent customer service.
  • Cash management and stock control.
  • Promoted a high standard of customer service through staff training and strong communication.

Education

Bachelor of Arts - Psychology

University of Exeter
Exeter
09.2020 - 08.2023

A-Levels - Geography, Economics, PE

Sherborne Girls
Sherborne
09.2011 - 08.2018

GCSEs - All

Sherborne Girls
Sherborne
09.2014 - 08.2016

Skills

  • Team player
  • Resilience and tenacity
  • Constructive feedback
  • Efficient time management
  • Customer Service
  • Service excellence
  • Computer literate
  • Handling difficult customers

Timeline

Barista supervisor

Starbucks
10.2024 - Current

Cyclist and Support

DAS-Hutchinson
01.2024 - Current

Bachelor of Arts - Psychology

University of Exeter
09.2020 - 08.2023

GCSEs - All

Sherborne Girls
09.2014 - 08.2016

A-Levels - Geography, Economics, PE

Sherborne Girls
09.2011 - 08.2018
Tamsin Miller