TAMSIN BAILEY TRELEAVEN
Kingsbridge,Devon
Summary
Highly skilled professional with extensive expertise in academic administration. Demonstrates exceptional personal skills with a strong emphasis on integrity, confidentiality, and empathy. Adept at working autonomously or as part of a team, maintaining decisiveness and calmness under pressure. Possesses excellent communication abilities at all levels, with significant experience in report and policy writing. Highly competent in proofreading and editing, with meticulous attention to detail. Career goals include leveraging academic skills to contribute effectively to educational institutions while continuously enhancing professional competencies. Polite, enthusiastic and positive in challenging situations. Proficient in SharePoint & MS Office applications such as Outlook, Excel, Word, and PowerPoint.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Taught Programmes Senior Administrator
Schumacher College & Dartington Arts School
Totnes, Devon
07.2020 - Current
- Key faculty member in the academic life of Dartington Arts School and Schumacher College
- Part of an academic team developing accredited portfolio and the process of programme approval, ensuring approval documentation is completed & filed correctly & on time in accordance with Validating Partner requirements
- Manage Admissions processes for accredited programmes, including UCAS and direct applications (UK, EU, International and Chevening), student enrolment, bursary and scholarship applications.
- Manage HE administration at Schumacher College & Dartington Arts School including that relating to marking and assessment processes, Panels and Boards, liaison with External Examiners & compliance with quality processes of academic partner (University of Plymouth) and other national body administration requirements
- Responsible for ensuring all required statutory HESA returns are completed accurately & submitted on time.
- Maintain student sponsorship licence compliance in accordance with Home Office (UKVI) regulations. SMS Level 1 user.
- Liaise with Accounts team to ensure correct student invoicing.
- Member of Teaching & Learning Sub-Committee, acting as Secretary for Dartington Academic Board and Research & Enterprise Committee
- Leadership of team through calm & meaningful dialogue & creative problem solving to ensure high quality customer service, enthusiastic engagement & commitment to knowledge growth.
Postgraduate Administrator
Schumacher College
Totnes, Devon
03.2015 - 07.2020
- Provide exceptional & professional customer service, efficiency & kindness in all dealings with prospective and enrolled student body.
- Responsible for admissions, advising applicants on procedures and progress, bursary and scholarship applications, accommodation and ensuring admissions criteria are met, particularly in relation to International applicants requiring Tier 4 visas, liaising with legal advisors where necessary.
- Responsible for review and updates of Admissions Policy and Procedures.
- Work with Academic teams on Programme Approval documentation, ensuring accuracy and correct submission to Awarding Body.
- Work alongside the Postgraduate Quality Coordinator (PQC) in the development, implementation and continuous review of College postgraduate policies; ensuring compliance with Awarding Body regulations and Educational Oversight Body (QAA) recommendations.
- Liaise with Awarding Bodies on postgraduate administration matters, eg. student enrolment, assessment, exam board arrangements (including working with external examiners) and extenuating circumstances.
- Collect and maintain accurate data for admissions, current students and alumni. Regularly report on data, communicating info accurately and effectively to internal and external stakeholders.
- Work with Marketing and Communications to monitor and upgrade website info on all accredited programme.
- Responsible for ensuring that the moodle is kept up to date with general information for students.
- SMS Level 2 user, issuing Tier 4 applicants with CAS numbers, providing information on UK Immigration matters and ensuring applicants are well supported through the Tier 4 sponsorship process. Maintaining accurate records for Tier 4 students in accordance with Sponsorship Licence regulations
- Work within a cross-departmental team to plan and run student induction events and open days.
- Responsible for yearly updates of student handbooks, contributing to production, including re-writes, re-design and printing
Graduate Teaching Assistant
University of Exeter
Exeter
10.2012 - 06.2014
- Facilitated learning by creating and delivering interactive tutorial sessions to undergraduate history students taking the foundation module.
- Offered one-on-one tutoring sessions for enhanced understanding of complex subjects.
- Assisted students in preparing coursework projects improving their research skills.
- Marked coursework assignments and exam scripts promptly providing timely feedback to students.
Course Administrator
Kingston University Law School
Kingston Upon Thames, Surrey
03.2008 - 09.2011
- Responsible for a wide range of administrative duties for undergraduate law students and incoming Erasmus Exchange students
- Manage enquiries from students, prospective students, employer and Faculty staff
- Maintain and update student records using SITS database
- Maintain and update areas of Blackboard (moodle) with general student information, including induction areas for new students
- Process assessment results and assist academic staff in agreeing student progression
- Present student mitigating circumstances cases to an academic panel and assist in decision making regarding cases
- Preparing and managing 1st year law student induction, including carrying out presentations to new students
- High level of customer service skills and empathy required, plus the ability to work calmly under pressure and to prioritise workload to meet deadlines with a flexible and responsive attitude
- Excellent teamwork required, together with the ability to work well on own initiative
- Worked on the BLASC (Business & Law Academic Skills Centre) advising students of all levels on academic writing, presentation and research skills.
Group Visitor Services Manager
Museum of London Group
London
06.2007 - 03.2008
- Overall Management of 2 Visitor Services Managers at Museum of London (MoL) and Museum in Docklands (MiD) respectively
- Responsible for overall management of 2 Team Leaders per site, 13 FTE Visitor Hosts at MoL and 18 FTE Hosts at MiD
- Responsible for the development and recruitment of new staff group at MoL, with appropriate skills, objectives and management to deliver excellent customer service
- Effectively manage change in front of house quality standards at both MoL and MiD
- Training and Developing Front of House team to deliver excellent customer service and to present the Museum stories and exhibitions to visitors
- Training all other customer facing museum staff in exceptional customer service skills
- Delivering excellent Health & Safety provision for visitors and staff via emergency procedures, risk planning and staff training
- Delivery of effective operational plans to support the MoL Learning Centre launching in 2008 and new galleries opening in 2009
- Ensuring diversity mainstreamed at MoL and MiD within plans for recruitment, training and management of Visitors Services teams
- Feeding into Museum budget planning.
Customer Service Manager
Historic Royal Palaces
London
04.2004 - 06.2007
- Overall management of day and night team leaders
- Responsible for overseeing management of day and night team leaders, front of house & night warder teams
- Management of Kensington Palace operational budgets
- Key role in development of Visitor Services and Operations at Kew Palace, Kew Gardens (opened Spring 2006)
- Key role in Kensington Palace redevelopment project
- Weekend duty manager, taking responsibility for all staff on site, all aspects of day time operations
- Handle visitor enquiries and complaints
- Lead on initial response to Major Incidents
- Leadership and development of a high performing customer service team
- Proactive in exceeding customer expectations and experience in all areas
- Responsibility for the effective implementation, management and provision of operational contracts
- Shared accountability for leading continuous development and improvement at Kensington Palace.
Education
PGDip Museum Studies - Museum Studies
The University of Leicester
Distance Learning 10.2002 - 07.2004
MPhil History - History
The University of Birmingham
Birmingham 10.1996 - 07.2000
Archaeology BA (Hons), Grade 2.1 - Archaeology
The University of Birmingham
Birmingham 10.1993 - 07.1996
Skills
- MS Office (Outlook, Excel, Word, PowerPoint)
- SharePoint
- Education Admin systems: SITS, Ellucian, Moodle
- Integrity and confidentiality
- Polite & empathetic
- Decisiveness & calmness under pressure
- Tenacity & resilience in challenging situations
IT Skills
Personal Skills
- Comfortable working autonomously & remotely on own initiative as well as part of a Team work
- Excellent communicator at all levels
- Experienced in report and policy writing
- Highly competent in proofreading & editing
- Clarifying and prioritising complex tasks
- Meticulous and systematic attention to Detail
Academic Skills
Additional Information
20+ years of administrative experience. Innovative, creative and versatile, an excellent communicator at all levels, and quickly empathetic. Strong organisational, and presentation skills. Excellent team working, capable of taking responsibility, working well under pressure, and on my own initiative. Committed, conscientious and professional.
Affiliations
- Horticulture
- Music (Violin, Piano, Melodica), playing in a music collective
- Walking, Gym, Swimming
- Diving (BSAC Sports Diver)
Accomplishments
Duke of Edinburgh's Gold Award
Included community service, working with people with special educational needs, with visual impairments and with elderly people. Environmental and archaeological conservation. Group expeditions to the New Forest, the Lake District, and Dartmoor developed strong teamwork and leadership skills, together with an ability to motivate others.
Certification
Drivers Licence - clean, held for 30 years.
References
References available upon request.
Voluntary Committees / Project Management
- Cross-discipline collaborative research project with colleagues from History, English, Theatre Studies and Drama at the University of Exeter, looking at non-traditional playing spaces in the City of Exeter, with the aim of producing a mobile app and recreating historical plays and entertainment.
- 2014 – 2015 Volunteer Director for Coldharbour Mill, Uffeculme, Devon assisting in design and submission of Heritage Lottery application to obtain a large grant for the representation of the Mill as a visitor attraction.
Timeline
Taught Programmes Senior Administrator
Schumacher College & Dartington Arts School
07.2020 - Current
Postgraduate Administrator
Schumacher College
03.2015 - 07.2020
Graduate Teaching Assistant
University of Exeter
10.2012 - 06.2014
Course Administrator
Kingston University Law School
03.2008 - 09.2011
Group Visitor Services Manager
Museum of London Group
06.2007 - 03.2008
Customer Service Manager
Historic Royal Palaces
04.2004 - 06.2007
PGDip Museum Studies - Museum Studies
The University of Leicester
10.2002 - 07.2004
MPhil History - History
The University of Birmingham
10.1996 - 07.2000
Archaeology BA (Hons), Grade 2.1 - Archaeology
The University of Birmingham
10.1993 - 07.1996
Drivers Licence - clean, held for 30 years.
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