Tamoor Ahmed
Nottingham,Nottinghamshire
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Senior Specialist IT Systems Development Tech
Nottingham Trent University
Nottingham
04.2018 - Current
- Designed and Improved Departmental Infrastructure: Aligned departmental infrastructure with industry standards, incorporating cutting-edge technologies to enhance efficiency and reliability.
- Senior Advisor on FPGA Cluster and Parallel Computing Projects: Provided expert guidance on FPGA cluster and parallel computing initiatives, significantly boosting computational capabilities.
- Implemented Kubernetes Clusters: Deployed Kubernetes clusters for both teaching and production environments, enhancing scalability and operational efficiency.
- Established GPU/CPU Clusters: Setup GPU/CPU clusters to support intensive computational tasks, improving processing power and performance.
- Orchestrated Infrastructure Clustering: Optimized resource utilization and fault tolerance through orchestration of infrastructure systems clustering.
- Transitioned to Docker Containers: Led transition from traditional Linux installations to Docker containers, reducing overhead and improving system efficiency.
- Senior Authority on Non-Windows Systems: Ensured operational excellence and continuity as senior authority on all non-Windows systems.
- Senior Advisor for Projects and Learning: Guided staff projects and student learning across programming, technical hardware, and related areas, fostering innovation and excellence.
- Built High-Performing Teams: Trained and developed high-performing teams adept at managing complex systems and projects.
- Migration from Windows to Linux: Successfully migrated 90% of systems from Windows to Linux, modernizing technology delivery and enhancing flexibility.
- Automated Patching and Management Solutions: Implemented automated patching and management solutions (Chef, Puppet, Ansible, Salt), streamlining operations and ensuring system security.
- Introduced Monitoring Systems: Deployed monitoring systems (Zabbix, Grafana) to enhance visibility and proactive management of system performance.
- Deployed 10G Switch Infrastructure: Implemented 10G switch infrastructure, improving network throughput and reliability.
- Implemented Disaster Recovery Solutions: Ensured business continuity and data protection through the implementation of disaster recovery solutions.
- Introduced Cloud Computing Platforms: Integrated cloud computing platforms (Azure, AWS, Google Cloud), optimizing scalability and reducing infrastructure costs.
System Analyst
Amey
Bicester
04.2018 - 04.2019
- Implemented SCCM 2016 on Two Infrastructure Networks: Deployed SCCM 2016 across two infrastructure networks, enhancing system management and deployment efficiency.
- Automated Patching and Testing: Automated patching processes with pre-production testing, integrating built-in problematic update detection and prevention mechanisms.
- Streamlined Build Processes: Improved and automated server, workstation, and laptop builds, reducing complete build time to one hour.
- Implemented Nessus Vulnerability Scanner: Deployed Nessus on two infrastructure networks with automated notification for vulnerability detection and plugin management.
- Transitioned Proxy System: Changed proxy system from on-premises to agent-based, improving remote working capabilities and support flexibility.
- Updated Citrix Environment: Upgraded Citrix environment from version 6 to 7, enhancing performance and functionality.
- Automated Citrix Patching and Server Builds: Automated Citrix patching and daily server builds, ensuring timely updates and operational readiness.
- Managed Cisco Switch Updates: Updated Cisco switches and established a TFTP patching system for efficient updates.
- Senior Lead for Non-Windows Systems: Led initiatives and created processes for all non-Windows systems, ensuring operational excellence and adherence to best practices.
- Managed ISO 9001 Compliance: Spearheaded ISO 9001 compliance efforts, ensuring continuous updates and adherence to quality standards.
- Senior Citrix VPN Support: Oversaw Citrix VPN support operations, including support, updates, usage management, and optimizing operational efficiency.
Consultant
Ash-Shifa Trust & Madni Trust Girls School
, Oxfordshire
12.2013 - 08.2018
- Designed and Implemented Linux-Based Infrastructure: Successfully designed and built the entire school's IT infrastructure on Linux, ensuring a stable and cost-effective environment for students and staff.
- Introduced and Integrated Cloud Computing Solutions: Pioneered the adoption of cloud computing technologies, improving data accessibility, collaboration, and resource management across the school.
- Developed and Conducted Training Programs: Created comprehensive training resources and conducted workshops for staff and students to effectively use new IT systems and tools, enhancing overall digital literacy.
- Managed Website Security and Maintenance: Oversaw the security and maintenance of the school's website, implementing robust security measures to protect against cyber threats and ensure continuous operation.
- Streamlined IT Procurement Processes: Managed the procurement of IT hardware and software, negotiating with vendors to secure cost-effective deals and ensuring timely delivery of necessary resources.
- Implemented Teaching Technologies: Developed and introduced innovative teaching resources and tools, integrating technology into the classroom to enhance the educational experience and support remote learning initiatives.
- Ensured Comprehensive IT Support: Provided end-to-end IT support across all areas, including network management, system troubleshooting, and user support, maintaining high levels of operational efficiency and user satisfaction.
Desktop Support Officer 1st & 2nd line
Cherwell, South Northants District Council
Banbury
02.2016 - 04.2018
- Migrated Whole Organisation to Exchange Online: Successfully led the migration of the entire organization to Exchange Online, enhancing email reliability and collaboration.
- Unified SNC Business Systems to Single System: Consolidated SNC business systems from three domains into a single integrated system, improving efficiency and data management.
- Implemented New CMS System: Assisted in the implementation of a new Content Management System (CMS) for the IT department, enhancing content management capabilities.
- Managed NetBackup and Veeam Backup Solutions: Responsible for overseeing NetBackup and Veeam backup solutions, ensuring data integrity and disaster recovery preparedness.
- Transitioned Banbury Museum to Cloud Solution: Moved Banbury Museum from council systems to a full cloud solution using Office 365 and Vonage, improving accessibility and efficiency.
- Installed ZScaler Web Filtering Software: Assisted in installing new web filtering software, ZScaler, and decommissioning the old system, enhancing network security and management.
- Developed New Room Booking System: Contributed to the development of a new room booking system, improving resource allocation and scheduling efficiency.
- Key Support Officer for IT Transformation: Played a pivotal role in IT transformation initiatives, supporting the development of IT processes and practices through ITIL training.
- Built PowerShell GUI for IT Systems: Developed a user-friendly PowerShell GUI for IT systems, improving operational efficiency and user experience.
- Senior Lead for Non-Windows Systems: Led initiatives and implemented new requirements for non-Windows systems, ensuring robust system architecture and integration.
- Supported ISO Compliance Standards: Supported senior team members in maintaining continuous updates and adherence to ISO compliance standards, ensuring regulatory conformity and operational excellence.
Desktop Support Officer 1st line
Cherwell, South Northants, Stratford District
Banbury
02.2015 - 02.2016
- 1st and 2nd Line Support: Proficiently provided 1st line support with training and experience in 2nd line support, ensuring timely resolution of technical issues.
- Multi-OS Support: Supported various operating systems including Windows, macOS, and Linux, ensuring seamless operation across diverse platforms.
- Email and Website Filtering Administration: Managed email and website filtering administration, ensuring security and compliance with organizational policies.
- VPN Client Setup and Troubleshooting: Configured and troubleshooted Cisco AnyConnect VPN software for client setups, ensuring secure remote access.
- Flexible Support Availability: Experienced in providing support during out-of-hours, weekends, and offsite locations, ensuring continuous operational support.
- Infrastructure Network Troubleshooting: Skilled in troubleshooting infrastructure network issues, maintaining optimal network performance and reliability.
- Active Directory Administration: Proficiently used Active Directory tools and services, Group Policy, DNS, and DHCP, ensuring efficient management of network resources.
- Documentation and Reporting: Produced and revised documentation for business systems and services, ensuring accuracy and compliance with organizational standards.
- Priority Call Handling: Experienced in handling Priority 1 calls within the business framework, prioritizing and resolving critical issues promptly.
- Infrastructure Relocation Support: Assisted in relocating SNC infrastructure to a new building, installing new systems and hardware to support operational continuity.
- Collaborative Cisco VPN Management: Collaborated with senior team members to support Cisco VPN management and improvement initiatives, enhancing security and usability.
IT 1st Line Technician
Cherwell Council, South Northants District
Banbury
02.2014 - 02.2015
- 1st and 2nd Line Support: Demonstrated strong knowledge and experience in both 1st line and 2nd line support roles, ensuring comprehensive technical assistance.
- Multi-OS Support: Proficient in supporting various operating systems including Windows, macOS, and Linux, facilitating seamless operations across platforms.
- Email and Website Filtering Administration: Managed administration of email and website filtering systems, ensuring security and compliance with organizational policies.
- VPN Client Setup and Troubleshooting: Skilled in client setup and troubleshooting of Cisco AnyConnect VPN software, enabling secure remote access for users.
- Flexible Support Availability: Experienced in providing support during out-of-hours, weekends, and off-site locations, ensuring continuous operational support.
- Infrastructure Network Troubleshooting: Successfully resolved infrastructure network issues, maintaining optimal performance and reliability.
- Active Directory and Network Services: Utilized Active Directory tools and services, Group Policy, DNS, and DHCP proficiently, ensuring efficient management of network resources.
- Documentation Management: Produced and revised documentation for business systems and services, ensuring accuracy and compliance with organizational standards.
- Priority Call Handling: Managed Priority 1 calls within the business framework, prioritizing and resolving critical issues promptly.
- OSX System Upgrades: Upgraded macOS systems to integrate seamlessly with the organization's IT environment, enhancing compatibility and functionality.
Education
Masters - Data Science
Nottingham Trent University
Nottingham 09.2022 - 05.2024
Cyber Security
EC-Council University
/2018 - /2020
Cyber Security
Learning People
/2018 - /2020
Course - VMware Certified Advanced Professional (VCAP)
QA Higher Education
London /2018 - /2019
Course - Microsoft SCCM
QA Higher Education
London /2018 - /2019
Full Stack Software Development Diploma
Code Institute
/2016 - /2018
Pearson BTEC Level 3 Diploma - Professional Competence For IT And Telecoms Professionals
NITP IT Apprenticeship
Oxford, Oxfordshire /2013 - /2014
BTEC Level 3 Extended Diplomas - ICT Systems And Principles
NITP IT Apprenticeship
Oxford, Oxfordshire /2013 - /2014
Level 3 Extended Diploma - Information Technology
Warwickshire College
Warwickshire /2012 - /2013
Level 3 Extended Diploma - Engineering
Warwickshire College
Warwickshire /2011 - /2012
Skills
- Linux Server Administration: Deploy, configure, maintain, and troubleshoot Linux servers (CentOS, Ubuntu, Red Hat)
- Scripting and Automation: Proficient in Bash, Python, or Perl for automating tasks and deployments
- Virtualization and Containerization: Experienced with VMware, KVM, Xen, Docker, and Kubernetes
- Networking: TCP/IP, DNS, DHCP, VLANs, routing, firewall (iptables), VPN, and troubleshooting
- Storage Management: RAID, SAN/NAS, filesystems (ext4, XFS), and disk management
- Security: Access control, firewalls, encryption, SSL, IDS/IPS, and vulnerability assessments
- Backup and Recovery: Backup strategies, disaster recovery, and testing
- Monitoring and Performance Tuning: Tools like Nagios, Zabbix, performance optimization
- Configuration Management: Ansible, Puppet, or Chef for automation and consistency
- Database Administration: MySQL/MariaDB, PostgreSQL installation, configuration, basic query optimization
- Cloud Services: AWS, Azure, Google Cloud deployment, management, and integration
- Collaboration Tools: Slack, Microsoft Teams, Atlassian (Jira, Confluence)
- ITIL and Service Management: Incident, change management, ITIL best practices
- Troubleshooting: Analytical problem-solving for complex technical issues
- Documentation: System diagrams, SOPs, incident reports
- Soft Skills: Communication, teamwork, leadership, mentoring
References
References available upon request.
Timeline
Masters - Data Science
Nottingham Trent University
09.2022 - 05.2024
Senior Specialist IT Systems Development Tech
Nottingham Trent University
04.2018 - Current
System Analyst
Amey
04.2018 - 04.2019
Desktop Support Officer 1st & 2nd line
Cherwell, South Northants District Council
02.2016 - 04.2018
Desktop Support Officer 1st line
Cherwell, South Northants, Stratford District
02.2015 - 02.2016
IT 1st Line Technician
Cherwell Council, South Northants District
02.2014 - 02.2015
Consultant
Ash-Shifa Trust & Madni Trust Girls School
12.2013 - 08.2018
Cyber Security
EC-Council University
/2018 - /2020
Cyber Security
Learning People
/2018 - /2020
Course - VMware Certified Advanced Professional (VCAP)
QA Higher Education
/2018 - /2019
Course - Microsoft SCCM
QA Higher Education
/2018 - /2019
Full Stack Software Development Diploma
Code Institute
/2016 - /2018
Pearson BTEC Level 3 Diploma - Professional Competence For IT And Telecoms Professionals
NITP IT Apprenticeship
/2013 - /2014
BTEC Level 3 Extended Diplomas - ICT Systems And Principles
NITP IT Apprenticeship
/2013 - /2014
Level 3 Extended Diploma - Information Technology
Warwickshire College
/2012 - /2013
Level 3 Extended Diploma - Engineering
Warwickshire College
/2011 - /2012
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