Tammy Reynolds
Bristol,Bristol
Summary
A highly skilled professional with expertise in communication, customer service, and sales. Demonstrates strong telephone and reception skills, excelling in target achievement and upselling. Adept at creative design and product development, with proficiency in time management and multitasking. Experienced in calendar and appointment booking systems, social media marketing, and small business promotion. Maintains composure under pressure while delivering exceptional results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Self Employment
Myself
Bristol
09.2024 - Current
- Designing and producing handmade candles and wax melts and other home fragrances.
- Creating bespoke home decoration pieces using eco-friendly powder based products.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Managing social media, marketing and customer enquiries.
- Providing decoration services for events such as parties and celebrations.
GP surgery receptionist
Pioneer Medical Group
Bristol
09.2016 - 09.2024
- Kept up-to-date on healthcare policies to provide accurate information to patients.
- Booked and managed patient appointments.
- Provided sympathetic assistance to distressed patients, promoting a caring atmosphere.
- Maintained confidentiality and provided compassionate service.
- Regularly updated knowledge of medical terminology to assist effectively in the practice.
- Answered high volumes of patient calls in a fast-paced environment.
- Supported team members during peak times, maintaining high levels of productivity.
Travel Advisor
TUI Group
Bristol
10.2002 - 09.2016
- Assisted travellers with special needs or requests, enhancing their holiday experience.
- Developed strong relationships with suppliers, securing competitive package deals for clients.
- Decreased booking errors through meticulous attention to detail during reservation processes.
- Kept abreast of latest tourism trends to offer up-to-date advice to clients.
- Delivered high-quality customer service for increased word-of-mouth referrals.
- Designed detailed itineraries, resulting in a boost in sales.
Education
GCSEs -
Portway School
Bristol 09.1989 - 05.1994
Skills
- Excellent communication and customer service
- Strong telephone and reception skills
- Sales, target achievement, and upselling
- Creative design and product development
- Time management and multitasking
- Calendar and appointment booking systems
- Social media and small business marketing
- Calm under pressure
Timeline
Self Employment
Myself
09.2024 - Current
GP surgery receptionist
Pioneer Medical Group
09.2016 - 09.2024
Travel Advisor
TUI Group
10.2002 - 09.2016
GCSEs -
Portway School
09.1989 - 05.1994
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