Tammy Miller
Kirkby In Ashfield
Summary
I have had years of experience in customer service, I’m self sufficient, hard working and can achieve tasks with excellent attention to detail.
Having had experience with customers face to face and on the phone I can build rapport easily in both situations.
I have built my self employed cleaning business by offering high standards, using my time wisely and working towards an excellent reputation to attract business.
In all my roles to date I have excelled due to my drive and motivation to succeed.
Overview
19
19
years of professional experience
Work history
Self employed cleaner
Myself
Nottingham, Nottinghamshire
03.2020 - Current
- Provided high quality cleaning services to both domestic and commercial customers.
- Achieved full-time status in two months due to numerous recommendations and 5* Google Reviews.
- Management of both time and costs.
- Effective communication with customers to arrange time slots, sending reminders and follow-ups.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Outbound sales agent
Pendragon plc
Nottingham, Nottinghamshire
06.2015 - 02.2020
- Identified customer needs by asking relevant questions and listening actively to the responses.
- Persisted despite challenges to meet ambitious sales goals, always achieving targets.
- Increased client satisfaction by effectively communicating product benefits.
- Achieved a strong rapport with potential customers whilst maintaining professional demeanour.
- Managed high call volume with tact and professionalism for high-quality customer service.
- Enhanced team productivity through effective collaboration and communication.
- Maintained up-to-date knowledge of products, driving confidence in sales pitches.
Deputy manager
Arcadia group Ltd
Ilkeston/Ripley , Derbyshire
07.2006 - 03.2015
- Started at entry level working up to management.
- Supervision of staff.
- Conducted inventory checks.
- Managed daily operations for smooth running of the store.
- Collaborated with the manager to achieve organisational goals.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted audits and risk assessments to achieve regulatory compliance.
Education
Step into management qualification -
City and guilds
Nottingham 04.2008
GCSEs - Science, English, Maths, Geography, Art, Graphics
School education
Nottingham 06.2000
Skills
- Excellent communicator and customer services
- Target driven
- Use of initiative
- Attention to detail
- Time Management
- Professionalism
- Strong work ethic
- Works well independently
- Proactive
Timeline
Self employed cleaner
Myself
03.2020 - Current
Outbound sales agent
Pendragon plc
06.2015 - 02.2020
Deputy manager
Arcadia group Ltd
07.2006 - 03.2015
Step into management qualification -
City and guilds
GCSEs - Science, English, Maths, Geography, Art, Graphics
School education
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