Summary
Overview
Work history
Skills
Timeline
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Tammy Baird

Faifley,Clydebank

Summary

Highly skilled professional with comprehensive expertise in retail banking & customer relationships. Adapt well to on going face paste changes in banking. Adept at ensuring banking regulation compliance, confidentiality and assurance measures. Proven track record in retail banking covering bank account & savings application's as well as all lending applications including credit cards, loans, overdrafts & credit limit increases as well as covering credit card servicing. Committed to delivering exceptional customer service support while maintaining client confidentiality. Career goal: to leverage extensive knowledge of banking laws and payment systems to drive financial success for clients.

Focused professional with noteworthy 16 years experience in banking sector. With robust knowledge in financial products and client relationship management, can deliver improved customer satisfaction. Utilising analytical skills and attention to detail can contribute to effective problem-solving.

Overview

21
21
years of professional experience

Work history

Financial advisor

Lloyd's Banking Group
Glasgow, Glasgow City
03.2008 - Current
  • Enhanced client relations by providing expert financial recommendations.
  • Facilitated customers' financial needs for improved banking experience.
  • Ensured regulatory compliance, safeguarding bank's reputation.
  • Developed a comprehensive understanding of all the products offered by the bank for better customer guidance.
  • Maintained confidentiality with sensitive customer information.
  • Interact with clients via telephony to resolve queries promptly.
  • Assisted in loan processing for swift approval.
  • Used banking products and services knowledge to resolve customer queries with success.
  • Processed account deposits, withdrawals and updates to meet customer needs.
  • Assisted customers with questions about products, services and terms.
  • Maintained compliance with internal controls and UK banking regulations.
  • Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
  • Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
  • Collaborated with other departments for streamlined workflow.
  • Managed customer queries for improved satisfaction.
  • Utilised IT skills to improve banking services delivery.
  • Opened customer accounts and provided smooth onboarding services.
  • Handled credit approval processes through diligent application management.
  • Supported compliance with strict adherence to Bank codes of conduct, Anti Money Laundering & fraud prevention regulations.
  • Updated clients on new financial products for improved investment possibilities.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Customer service assistant

Sky TV
Glasgow, Glasgow City
01.2006 - 02.2008
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Showcased strong communication skills when explaining promotions or discounts to customers .
  • Improved customer relations by managing customer complaints effectively.
  • Offered helpful advice on product selection, leading to increased sales.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Demonstrated excellent problem-solving skills when dealing with complex customer issues.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Store assistant

JD Sports
Clydebank, West Dunbartonshire
04.2004 - 01.2006
  • Received deliveries timely, ensuring rapid shelf restocking.
  • Carried out price checks accurately for correct billing at the till point.
  • Supported colleagues during peak hours for efficient checkout process.
  • Arranged displays attractively, driving impulse purchases.
  • Monitored shop floor consistently to deter thefts and losses.
  • Managed inventory effectively to prevent stock shortages.
  • Processed transactions swiftly to reduce customer waiting time.
  • Coordinated with team members for smooth store operation.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Skills

  • Understanding clients' financial goals
  • Communication proficiency
  • Retail banking operations
  • Banking regulation compliance
  • Knowledge of banking laws
  • Numeracy competence
  • Confidentiality assurance
  • Knowledge of banking systems
  • Debit and credit management
  • Compliance understanding
  • Customer service support
  • Customer service experience
  • Client confidentiality assurance
  • Product knowledge
  • Professionalism
  • Knowledge of online banking & banking apps

Timeline

Financial advisor

Lloyd's Banking Group
03.2008 - Current

Customer service assistant

Sky TV
01.2006 - 02.2008

Store assistant

JD Sports
04.2004 - 01.2006

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Tammy Baird