Tammey Green
liverpool,merseyside
Summary
Accomplished professional with extensive expertise in compliance understanding and adherence, data analysis competency, and outstanding customer service. Demonstrates exceptional skills in client relationship management, complaint resolution, and persuasive speaking. Adept at handling client engagement with professionalism and assertiveness, ensuring high levels of customer advocacy and satisfaction. Proven ability to lead teams effectively, resolve conflicts, and maintain a professional telephone manner. Career goal includes leveraging business development awareness to drive organisational growth while maintaining exemplary standards of policy adherence and stock control familiarity.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer liaison officer/ site supervisor
DLP services limited
Salford
01.2022 - Current
- Represented customer needs in team meetings for better product alignment.
- Communicated effectively with clients, enhanced their understanding of our services.
- Championed client needs to internal teams for improved product offerings.
- Strengthened brand loyalty, maintained strong relationships with key customers.
- Handled sensitive information with discretion, ensured client confidence and trust.
- Facilitated positive customer experiences with clear and helpful information delivery.
- Addressed customer inquiries promptly, resulted in higher satisfaction rates.
- Collaborated closely with sales team to maximise account coverage.
- Contributed to business growth by establishing strong customer relationships.
- Improved customer satisfaction by promptly addressing concerns and queries.
- Managed complex client issues for a more streamlined communication process.
- Ensured timely resolution of complaints with professionalism and empathy.
Cleaning supervisor
cleaning master
liverpool, merseyside
01.2015 - 03.2021
- Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
Education
GCSEs -
Breckfield comprehensive school
Liverpool 09.1991 - 05.1996
NVQ Level 1 - Health and social care
Breckfield comprehensive school
09.1996 - 07.1997
Skills
- Compliance understanding and adherence
- Data analysis competency
- Email etiquette knowledge
- Customer empathy
- Business development awareness
- Stock control familiarity
- Policy adherence
- Customer advocacy
- Complaint handling
- Client engagement
- Professional telephone manner
- Assertiveness
- Negotiation tactics
- Professionalism
- Persuasive speaking
- Client Relationship Management
- Written correspondence
- Problem-solving
- Team Leadership
- Public speaking
- Conflict Resolution
- Complaint resolution
- Outstanding customer service
Timeline
Customer liaison officer/ site supervisor
DLP services limited
01.2022 - Current
Cleaning supervisor
cleaning master
01.2015 - 03.2021
NVQ Level 1 - Health and social care
Breckfield comprehensive school
09.1996 - 07.1997
GCSEs -
Breckfield comprehensive school
09.1991 - 05.1996
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