Tamlynn Brown

• I have worked for this company from as young as 15 dressing weddings on weekends. This included decorating a wedding venue as the bride and groom wanted it. I have always loved being creative and helping customers with their special day.
• I also used to occasionally help in the office/shop being a receptionist as well as preparing and organising things for events such as ironing table clothes and bows for chairs. I also experienced face to face and telephone communication with our customers. I still to this day help when needed during my visits home.
• Wedding dressing & events company

After living in Australia for 2 years and being in different jobs due to working visa restrictions only, it was time for me to move back to the UK.

Upon returning to the UK, my employer at Joseph Joseph Australia continued my employment in a temporary remote capacity, supporting the Australian team and ensuring continuity.

Whilst I have thoroughly enjoyed my time in this role, it is only temporary and scheduled to conclude once my replacement is trained. I am now seeking a long term opportunity.

• Using Excel to check open and in processing orders every morning ensuring that all orders are on track.
• Processing orders and being a point of contact for our independent and key account customers.
• Liaising with logistics, our warehouse and our courier services to ensure deliveries are made on time.
• Problem solving many issues e.g ASN issues, delivery issues, damages, delays, pricing issues, customer complaints etc.
• Handling claims and processing credit and debit notes.
• SAP, customer portals, Amazon Vendor Central, Esker, Tracking, Excel, Outlook.
• Handling V-Grow orders including Amazon Japan.

• Managing workers compensation claims.
• Providing approval for medical appointments, scans, referrals, treatments etc via creating and sending an approval letter to the insured and provider.
• Review and approve Certificates of Capacity, ensuring accurate data entry into system.
• Complete estimates.
• Answer any queries via email and telephone.
• TMF transfer – ensuring accounts are ready for transfer.
• Data Entry.
• Privacy checks.

• Answer any queries via email and telephone.
• Working with medical practitioners to ensure they have the correct cover to practice healthcare.
• Providing medical practitioners with travel insurance.
• Providing quotations.
• Amending policies.
• Taking payment.
• Processing credits.
• Data entry for data migration.
• Working with Excel spreadsheets.
• Manually making and providing claim letters for our members.

• Responding to emails daily in a timely manner.
• Receiving incoming calls.
• Using SAP system to process orders, debits, credits, returns, transportation, couriers, creating quotations etc.
• Account managing the Allied & APAC markets.
• Training colleagues.
• Using translation systems to communicate with my colleagues from different countries.

• Handling strictly confidential data such as bank details.
• Accuracy.
• Attention to detail.
• Fast paced working environment.
• Independent working.

• Receiving incoming calls and taking ownership of customer queries and following through to completion.
• Source and book couriers for same day deliveries.
• Use SAP system to process orders, create quotations and check stock etc.
• Use of CRM.
• Deliver first class quality customer service whilst following company procedures and policies.
• Maintain effective working relationships.
• Explaining company policies for example, warranty rules.
• Dealing with complaints well.
• Daily sales target.
• Processing European orders accurately using translation systems.

• We were all put on furlough then let go for a few months due to COVID-19.
• Prior to the above roles in my teenage years, I spent over a year as an F&B Host at the Holiday inn and was a Christmas temp for Tesco.