TAMKINE HEDERZADA
London
Summary
With this change of career I hope to work on newly acquired skills through my dedication and drive to excel. I am motivated to meet goals to the best of my ability and gain knowledge through my eagerness to learn. My hope is to apply my experiences of working with many different people in different settings to a role I see myself growing in, whilst proving myself to be a valuable asset to the company. I think of myself as an energetic and reliable individual with a range of strong skills that can come to excellent use in any given work environment.
Overview
9
9
years of professional experience
Work history
Massage Therapist
Mobile work
08.2022 - Current
- Identify massage preferences and determine pressure points needed for clients.
- Refer clients to specialists to address major concerns and issues.
- Maintain accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result.
- Consult with client to gather information regarding history, past injuries and ailments.
- Grow massage revenue by customising sessions to suit individual client needs.
- Consistently exceed customer expectations by providing individualised ideas for wellness maintenance.
- Create memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
- Manage social media campaigns to increase new booking enquiries whilst growing followers.
Specialist Periodontal Nurse
R.W. Perio
04.2020 - Current
- Work with clinical team to carry out prescribed treatments addressing individual patient needs.
- Provide patient-centred care alongside some big names in the dental industry located on Harley Street.
- Oversee, train and mentor trainee nursing staff.
- Advise patients on dietary, nutrition and gum disease prevention methods, as well as pre and post-surgery advice.
- Follow modern dental nursing standards for optimum treatments and patient protection.
- Monitor patient behaviour and responses during treatments and report concerns to senior staff.
- Stay up-to-date on the latest nursing developments to provide best patient care.
- Comply with quality healthcare standards to uphold dental practice reputation.
Massage Therapist
Ayanna Spa
11.2022 - 08.2023
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Promoted and upsold spa and body care products and treatments to clients to enhance overall experience.
- Managed exceptional levels of cleanliness and hygiene throughout treatment areas.
- Delivered top-rated treatments to various clients to achieve customer satisfaction.
- Helped clients with specific conditions to successful rehabilitation using special massage techniques.
- Consulted with clients pre-massage to gather information regarding history, past injuries and ailments.
Dental Nurse
Various Dental Practices (NHS & Private)
02.2019 - 12.2020
- Provided excellent patient care from arrival to treatment completion.
- Performed manipulation and application of dental materials to exact patient requirements.
- Supported seamless patient journey by manning reception area and taking bookings and payments using online booking system.
- Carried out varied chairside support clinical procedures while keeping patients calm and comfortable.
- Replenished sundries and ordered low-stock items.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes as well as fellow staff in practice operations .
Dutch Speaking Market Analyst and Executive Interviewer
Ronin International Market Research Company
07.2018 - 12.2018
- Call centre based telephone communication with large international firms and major clients based in Holland, Belgium and English speaking countries.
- I held interviews over the phone throughout the day with clients' customers in fluent Dutch.
- In addition, I conducted quality control on other Dutch speaking centre staff to guarantee consistency in their research and ensure accurate translation and interviewing.
- Completed quality assurance of research and reports prepared by project team colleagues.
Dutch speaking Market Analyst and Exec Interviewer
Integral Research
04.2018 - 07.2018
- Ran in-depth management practice phone interviews with a range of high-level managers in manufacturing firms in the Netherlands, whilst being exposed to the latest management research techniques.
- Demonstrated interpersonal ability, professionalism and high motivation in a small team as obtaining interviews required determination and resourcefulness.
- Collated research outcomes into reports that explained complex findings clearly and concisely.
- Entered data onto various databases with consistency and accuracy.
- Ran hour-long surveys, identifying strategies and opportunities to maximise response rates.
Fashion Intern/Creative Production Assistant
Avizeh Jewellery
09.2016 - 02.2018
- Updated social media platforms on new projects and designs as well as recruit influencers and artists for collaborations.
- Utilised my marketing and creativity skills to come up with new ideas to expand the brand and boost online engagement.
- Organised a fashion show (400+ attendees) and created new looks as part of Afghan Cultural Event drawing much online attention.
- Anticipated and catered to needs of the Director to help execute shoots to schedule.
- Coordinated timely transportation of materials to meet production needs and run errands to support senior staff.
- Managed personal workload to maximise productivity and adapt to changing needs of teams.
- Contributed to on-set productivity by responding to requests quickly.
- Worked with discretion on set, respecting confidentiality and privacy.
- Marketed the products and represented the brand, as well as be a brand ambassador.
Luxury Retail Sales Assistant
Selfridges and Harvey Nichols
06.2014 - 05.2017
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Completed transactions using cash, credit and debit payment methods with accuracy, providing customers with returns, refunds and exchanges.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Monitored display stock levels, assisted with visual merchandising and replenishing for consistently well-stocked and well-presented sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Business Analysis
Transform Learning Academy
08.2023 -
Level 3 Diploma - Sports Massage Therapy
Focus Fitness
Level 5 National Diploma - Dental Nursing
Professional Dental Studies Training Centre (PDS)
Joint Honours Degree - BAA Marketing with Fashion
University of Hertfordshire
Skills
- Tri-lingual and interpersonal ability
- Team worker and multi-tasker
- Customer service skills
- Problem resolution
- Excellent relationship builder
- Organised and good time management
- High stress tolerance
- Sensitive material handling
- Detail-orientated
- Adaptable
Languages
English
Fluent
Dutch
Fluent
Persian
Native
German
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Business Analysis
Transform Learning Academy
08.2023 -
Massage Therapist
Ayanna Spa
11.2022 - 08.2023
Massage Therapist
Mobile work
08.2022 - Current
Specialist Periodontal Nurse
R.W. Perio
04.2020 - Current
Dental Nurse
Various Dental Practices (NHS & Private)
02.2019 - 12.2020
Dutch Speaking Market Analyst and Executive Interviewer
Ronin International Market Research Company
07.2018 - 12.2018
Dutch speaking Market Analyst and Exec Interviewer
Integral Research
04.2018 - 07.2018
Fashion Intern/Creative Production Assistant
Avizeh Jewellery
09.2016 - 02.2018
Luxury Retail Sales Assistant
Selfridges and Harvey Nichols
06.2014 - 05.2017
Level 3 Diploma - Sports Massage Therapy
Focus Fitness
Level 5 National Diploma - Dental Nursing
Professional Dental Studies Training Centre (PDS)
Joint Honours Degree - BAA Marketing with Fashion
University of Hertfordshire
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