Tamizharasan DHARMABALAN
Baguley
Summary
Dedicated and compassionate individual with a background in banking seeking a Health Care Assistant position. Possessing strong communication skills, attention to detail, and a genuine desire to contribute to the well-being of patients. Eager to leverage previous experience in customer service and administrative tasks to provide exceptional support in a healthcare setting.
Overview
18
18
years of professional experience
Work History
Relationship Manager- Emerging Corporates Group
HDFC Bank Limited
Puducherry
03.2023 - 12.2023
- Responsible for New Acquisition of Corporate Banking Customers to the Bank and Provided excellent customer service to clients, addressing inquiries, resolving issues, and processing transactions accurately and efficiently.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
- Developed strategic plan for client relationships, proactively consulting with senior individuals and anticipating needs.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- Assisted clients with account management, including opening and closing accounts, updating personal information, and explaining various banking products and services.
- Maintained a high level of accuracy in cash handling procedures and ensured compliance with banking regulations and security protocols.
- Collaborated with team members to achieve branch goals and targets, participating in regular meetings and training sessions to enhance skills and knowledge
Commercial Banking Group - Relationship Manager
Axis Bank Limited
Puducherry
07.2021 - 02.2023
- Responsible for Sourcing of New Asset Clients to the Bank and Provided Working Capital Assistance for the Customers Business
- Ensured that customer service standards were met through regular meetings with clients and timely responses to inquiries and requests.
- Managed a portfolio of existing client relationships by monitoring account activity, resolving discrepancies, and evaluating risk exposures.
- Coordinated with internal departments such as Credit Risk Management and Treasury Services to ensure compliance with all applicable laws and regulations.
- Coordinating with various departments like Business, Credit, Legal, Valuer and Operations for execution of Documentation & smooth disbursement
- Make joint calls with Branch Resources and identified potential customers or act independently to close deals with customers.
Solution Manager - SMEG
ICICI Bank Limited
Puducherry
08.2019 - 04.2021
- Responsible for Souring of New Asset Relationship and Relationship Management of Existing Clients .
- Handled More than 100 Corporate Customers and established strong client relationships to drive business development.
- Assessed current processes and procedures related to customer relations management; recommended improvements where necessary.
- Maintained accurate records of all client interactions including sales activities, account status changes, contract renewals.
Relationship Manager - Emerging Enterprises Group
HDFC Bank Limited
Puducherry
04.2014 - 08.2019
- Responsible for New Sourcing of Asset Relationship and Portfolio management of Customers of the Bank and provided Financial Assistance.
- Handled more than 120 Customer Relationship and Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Established strong client relationships to drive business development.
Service Relationship Manager - Business Banking
ING Vysya Bank Ltd
Chennai
10.2011 - 04.2014
- Represented the Bank in relation with the SME customers responsible for new Acquisition of Client relationship in Asset products.
- Managed Portfolio of the existing clients and Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
Senior Relationship Associate
HSBC
Chennai
09.2009 - 05.2011
- Responsible for New sourcing of Trade Related Asset Customers and achieve revenue targets by Cross selling of various banking products.
- Responsible for achievement of income & volume targets from respective area of operations for retail trade finance and retail forex products.
- Put in place a process for tie-ups with travel agents, tour operators, Emigrations agents, students consultants, business chambers, EXIM associations etc. for generating new business.
Sales Executive
HDFC Bank Limited
Chennai
03.2008 - 06.2009
- Sourcing of New Asset relationships (Overdraft, Cash Credit, Term Loan & Credit Card Securitization, Current and Savings Account.
- Identified key accounts for potential business opportunities through research and competitive analysis.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Quality Analyst
Pearl Logistics
Chennai, India
05.2007 - 02.2008
- Analyses the quality of the programme and monitor the quality of the calls have been made.
- rained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
Production Engineer
Vestas RRB Limited
Chennai, India
03.2006 - 04.2007
- Monitored production operations to ensure compliance with safety regulations and quality standards.
- Supervised daily operations in the factory ensuring that all tasks are completed according to schedule.
- Monitored production processes and adjusted schedules.
Education
MBA - Finance
Pondicherry University
Puducherry, India06-2010
Bachelor of Technology - Mechanical Engineering
Pondicherry Engineering College
Puducherry, India 05-2005
Skills
- Excellent interpersonal and communication skills developed through 16 years of experience in customer service roles within the banking sector
- Strong organizational abilities demonstrated by effectively managing multiple tasks and prioritizing responsibilities in a fast-paced environment
- Proficient in administrative tasks including data entry, scheduling appointments, and maintaining accurate records
- Ability to work collaboratively in a team environment as well as independently with minimal supervision
- Empathetic and patient-focused approach to providing care, ensuring the comfort and well-being of patients at all times
- Knowledgeable in basic medical terminology and procedures, with a willingness to learn and adapt to new challenges
Affiliations
Utilized strong communication skills and empathetic approach to provide exceptional customer service to bank clients. Addressed inquiries, resolved issues, and ensured client satisfaction in a fast-paced environment.
Managed sensitive financial information with utmost discretion and integrity, adhering to strict confidentiality protocols and regulatory guidelines. Demonstrated a commitment to maintaining client privacy and confidentiality.
Demonstrated strong organizational skills in handling multiple tasks simultaneously and prioritizing responsibilities to meet deadlines.
Collaborated effectively with team members to achieve branch objectives and deliver seamless customer service.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Technical Proficiency
MS-Office (Word, Excel, PowerPoint, Word) and Internet Applications
Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Express.
Knowing Operating Systems: Windows2000, Windows XP.
Personal Details
- Date of Birth : 22 March 1982
- Marital Status : Married
- Passport Number : P5848639
- Visa Type : Dependant
- Residence Permit : RT3566509
- Tyoe of Permit : Leave to Enter ( Work Permitted )
References
References available upon request.
Timeline
Relationship Manager- Emerging Corporates Group
HDFC Bank Limited
03.2023 - 12.2023
Commercial Banking Group - Relationship Manager
Axis Bank Limited
07.2021 - 02.2023
Solution Manager - SMEG
ICICI Bank Limited
08.2019 - 04.2021
Relationship Manager - Emerging Enterprises Group
HDFC Bank Limited
04.2014 - 08.2019
Service Relationship Manager - Business Banking
ING Vysya Bank Ltd
10.2011 - 04.2014
Senior Relationship Associate
HSBC
09.2009 - 05.2011
Sales Executive
HDFC Bank Limited
03.2008 - 06.2009
Quality Analyst
Pearl Logistics
05.2007 - 02.2008
Production Engineer
Vestas RRB Limited
03.2006 - 04.2007
MBA - Finance
Pondicherry University
Bachelor of Technology - Mechanical Engineering
Pondicherry Engineering College
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