Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tamika Scott

Cayman Islands

Summary

To pursue my career within an organization where I can utilize my skills to learn and develop new skills whilst gaining experience and knowledge beneficial to advancing with arising opportunities.

Overview

12
12
years of professional experience

Work History

Acting Lead Customer Service Agent

Cayman Airways Ltd
04.2018 - Current


  • Plan and schedule reservations, training and workflows.
  • Delivering exceptional customer service by promptly addressing inquiries and resolving issues effectively.
  • Trained, supervise and mentor new and junior team members to promote customer experience.
  • Maintain and manage important flight documents.
  • Processing of payments and reservations.
  • Resolved concerns to restore customer satisfaction and reported trending issues to management
  • Kept passengers moving smoothly by using the PA system to announce arrivals and departures.

Client Servicing

Cayman Islands Government Travel Cayman (Secondment)
10.2020 - 11.2021
  • Enhanced client satisfaction by providing exceptional customer service and addressing Cayman Islands travel needs promptly.
  • Managed the telephone system by answer incoming calls
  • Referred unresolved customer grievances to designated departments for further investigation
  • Assisted with private charters.

Part Time Receptionist

Adult Disease Specialist Medical Clinic
05.2016 - 07.2016
  • Streamlined appointment scheduling for improved efficiency and reduced wait times for clients.
  • Greeted incoming patients, notified personnel of patient arrivals, and directed individuals to correct meeting spaces
  • Facilitated clear communication between clients and staff members by effectively relaying messages and information.
  • Kept business finances current and accurate by inputting new transactions and reconciling accounts
  • Updated Excel tracking spreadsheets with the latest financial and customer information.

Office Clerk

Conglomerate Agency Limited
07.2012 - 05.2016
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Scheduled appointments, meetings and events in a comprehensive master calendar
  • Managed and oversee filing of court documents
  • Processing of payments
  • Assisted with business errands
  • Kept office file system highly organized and quickly retrieved needed records
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Boosted efficiency by keeping work areas clean and organized.
  • Managed data entry, scanning documents and inputting specific pieces of information to update files.

Education

The University of The West Indies
02.2024

Clifton hunter high school
06.2012

Associate of Science - Paralegal Studies

John Gray High school
06.2009

Skills

  • Customer Service Experience
  • Receptionist Experience
  • Proficient with Multitasking
  • Learn Quickly and Easily
  • Well Organized & Detailed
  • Great with Time Management
  • Great Team Player
  • Decision making

References

Available upon request

Timeline

Client Servicing

Cayman Islands Government Travel Cayman (Secondment)
10.2020 - 11.2021

Acting Lead Customer Service Agent

Cayman Airways Ltd
04.2018 - Current

Part Time Receptionist

Adult Disease Specialist Medical Clinic
05.2016 - 07.2016

Office Clerk

Conglomerate Agency Limited
07.2012 - 05.2016

The University of The West Indies

Clifton hunter high school

Associate of Science - Paralegal Studies

John Gray High school

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Tamika Scott