Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
Generic

Tamica Wisdom

Manchester,Manchester

Summary

Dedicated professional with expertise in time management, public relations, and communication skills. Proficient in staff management, room inspection, and implementing effective cleaning techniques while adhering to safety protocols. Skilled in task delegation, supply ordering, and waste management, with a strong background in recruitment and training. Demonstrates scheduling flexibility to meet diverse operational needs. Committed to enhancing organisational efficiency through strategic planning and resource optimisation.

Offering strong background in team leadership and customer service. Knowledgeable about maintaining cleanliness standards, managing schedules, and ensuring guest satisfaction. Ready to use and develop organisational, communication, and problem-solving skills in deputy role.

Overview

15
15
years of professional experience

Work History

Deputy Events Housekeeping Manger

OCS Group UK
Manchester, England
04.2024 - Current
  • Upheld stringent hygiene standards throughout"the" property using rigorous sanitation procedures.
  • Streamlined inventory management to avoid shortages of essential supplies.
  • Implemented green cleaning practices, resulting in "a" healthier environment.
  • Overhauled outdated cleaning methods, leading to increased efficiency and effectiveness.
  • Managed cleaning product stock in line with COSHH regulations.
  • Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
  • Met health and hygiene regulations through rigorous cleaning rotas.
  • Scheduled staff timetables to meet business demand.

Senior housekeeping supervisor

Urbanbubble
Manchester M1 1JA, England
10.2022 - 03.2024
  • Established good rapport with other departments; facilitated cross-functional collaboration for seamless hotel operations.
  • Assessed team performance regularly; identified areas for further training or improvement.
  • Carried out regular inspections to uphold quality control standards.
  • Implemented new cleaning protocols, enhancing overall housekeeping performance.
  • Managed team schedules to optimise workforce utilisation effectively.
  • Ordered necessary supplies on time for uninterrupted service delivery.
  • Trained junior staff members to boost team productivity.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Audited rooms after cleaning to check cleanliness standards.

Housekeeping supervisor

Yotel manchester Deansgate
Manchester, England
09.2021 - 10.2022
  • Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
  • Demonstrated excellent attention to detail in all tasks, ensuring "the highest standards were met at all times.
  • Updated room status on "the" hotel software after every cleaning session accurately reducing room turnaround time.
  • Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
  • Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
  • Audited rooms after cleaning to check cleanliness standards.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Trained staff, improving service quality and consistency.
  • Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.

supervisor

Anaconda Cut
Salford, England
08.2019 - 09.2021
  • My job was to manage "the" building and employee and make sure everything is up to standard book holidays and if anyone was off I covered that person and if anyone new starts with "the" company I train them up on "the" standard and about health and safety. Ensured impeccable hygiene standards across facilities, performing thorough [Type] cleans as required.
  • Ensured impeccable hygiene standards across build, performing thorough cleans as required.
  • Carried out maintaining cleanliness standards throughout "the" build
  • Kept cleaning supply areas tidy and well organised for optimal safety and ease in locating necessary products.
  • Assisted in "the" recruitment process for hiring quality staff members.

Deputy head manager

Citysuites
01.2017 - 08.2019
  • My duty as a deputy head manager was to organize all the worksheets for the employee organize the standard check of all the vacant rooms for the new guest arrival.
  • Liaised with customers to ensure housekeeping needs were adequately fulfilled, noting and acting on feedback for increased Results.
  • Placed orders for housekeeping supplies and guest toiletries including cleaning products and toiletries.
  • Managed products expenses and inventory for optimal budget tracking.
  • Trained and mentored all new personnel to maximize the quality of service and performance.

Housekeeper

Staycity
Manchester, Manchester
02.2015 - 01.2017
  • My duty as a housekeeper was to clean the bathroom make the bed dust Hoover mop Making sure everything is up to standard.
  • Removed trash and dirty linens from room attendant trolleys.
  • Cleaned and dusted cobwebs on light fixtures, baseboards, and window sills.
  • Cleaned rooms to the satisfaction of all clients.
  • Removed all trash from guest rooms, including emptying wastebaskets, and properly disposing of all soiled linen.
  • Emptied and cleaned all waste receptacles.

Housekeeper

MACDONALD HOTEL
Manchester, Manchester
03.2011 - 05.2015
  • My duty is nearly involves cleaning the general hoovering cleaning the bedroom bathroom making the bed dusting making sure that everything is in good standard.
  • Moved furniture and cleaned baseboards in carpeted rooms before vacuuming.
  • Ensured the safe usage of chemical cleaners.
  • Reported all maintenance issues to housekeeping status board.
  • Kept utility sink rooms in clean, neat, and orderly condition.

Cleaner Operative

Cover Recruitment
, Ashton under lyne
08.2010 - 03.2011
  • Kept track of cleaning supplies promptly ordering low-stock supplies.
  • Carried out a variety of deep clean, tidying, and sanitation tasks without assistance or supervision.
  • Identified and notified management of damages or criminally damaged items in need of repair.
  • Dusted and polished window frames and wiped down the glass, maintaining clean and clear areas.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.

Education

NVQ Level 1 - HEALTH AND SOCIAL CARE

MANCHESTER COLLEGE

NVQ Level 1 - FASHION

MANCHESTER COLLEGE

GCSEs -

ST CATHERINE HIGH SCHOOL

Skills

  • Time management
  • Public relations
  • Communication skills
  • Staff management
  • Room inspection
  • Cleaning techniques
  • Safety protocols
  • Task delegation
  • Supply ordering
  • Waste management
  • Recruitment and training
  • Scheduling flexibility

Custom

other,other,other

Affiliations

  • Going for walks travels and watching horror movies.

Timeline

Deputy Events Housekeeping Manger

OCS Group UK
04.2024 - Current

Senior housekeeping supervisor

Urbanbubble
10.2022 - 03.2024

Housekeeping supervisor

Yotel manchester Deansgate
09.2021 - 10.2022

supervisor

Anaconda Cut
08.2019 - 09.2021

Deputy head manager

Citysuites
01.2017 - 08.2019

Housekeeper

Staycity
02.2015 - 01.2017

Housekeeper

MACDONALD HOTEL
03.2011 - 05.2015

Cleaner Operative

Cover Recruitment
08.2010 - 03.2011

NVQ Level 1 - HEALTH AND SOCIAL CARE

MANCHESTER COLLEGE

NVQ Level 1 - FASHION

MANCHESTER COLLEGE

GCSEs -

ST CATHERINE HIGH SCHOOL

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