Tamas Krikorka
Ashton in Makerfield,Wigan
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic person with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Dedicated Tech Support Analyst with 3.5 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Technology Support Analyst
HSS Hire / The Hire Service Company
Manchester, Cheshire
03.2022 - 09.2025
- 1st line technical support, by email and telephone, to client base of around 2000 users
- Monitoring and updating service desk ticket system (Freshservice)
- Diagnosing a variety of issues and performing first time fixes where possible
- Advising customers appropriately and communicating regularly regarding open tickets via Teams, Email or Phone.
- Hands-on working on hardware and system upgrades and migration projects, Building configuring Laptops for new employees using MDT
- Escalating tickets to 2nd and 3rd Line where necessary
- Working collaboratively with onsite technical team to assist with problem solving and onsite installations
- Working on Windows 11, Microsoft 365 Apps & Services, Teams, SharePoint, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies like FortiClient VPN, Threatspike Cloud based
Key Operator and Trainer
Arad Romania
Arad
- Supervising a team
- Achieving the quality objectives of finished products
- Motivating, training and developing of the team in order to reach company objectives
- Guide and develop a relatively inexperienced team
- Train and develop the skillset on team
- Ensure the team hits KPI's and that the lean principles by the General Manager are implemented
Quality Control Operator
Yazaki Europe Ltd
Arad Romania
- Automotive Components Visual Check
- Measuring of plastic Dashboard components (size, weight)
- Perform inspections on purchased parts subassembly's or finished company products according to well defined criteria using standard physical, mechanical and/or electrical measurements
- Maintain all controlled document files and test records in a timely and accurate manner
- Rework or reject subassemblies or finished products as required
- Quarantine rejected and faulty components
Assembly Technician
Gas Control Equipment
St Helens, Cheshire
08.2018 - 03.2021
- Assembly of medical POC's Portable Oxygen Concentrators in a laboratory environment and including some other sub-assembly building, cylinder valve fitting, visual quality inspection of components, testing units using testing software and oxy graphs and also general cleaning duties in the laboratory.
Hearing Aid Technician
Sonova Service Centre UK Ltd
Warrington, Cheshire
09.2015 - 06.2018
- I was working in a laboratory environment, to provide a quality service on our customers hearing aids. We need to ensure that the hearing aids are working properly, closing them with care, testing every component inside making sure it works and looks at the highest quality standard. Closing requires and offers a very large spectrum of skills which I acquired over the years including sanding, cutting, trimming as well.
Line Feeder
Eaton Electrical Systems
Arad
01.2014 - 01.2015
- Read work orders and received verbal instructions for work assignments
- Changeover of different products in assembly line
- Transported filled orders to and from shipping area
- Supplied production lines with necessary components, contributing to continuous operation.
- Reduced downtime for machinery repairs with careful monitoring of equipment.
- Maintained safe working environment by following all health and safety regulations.
- Coordinated with team members to ensure seamless workflow.
SMT Machine Operator
Yazaki Component Technology
Arad, Romania
01.2012 - 01.2014
- Solder pasting PCB's using stencils
- Loading components into an SMT machine
- Reflowing PCB's through a reflow oven
- Rework of surface mount components
- Check work through AOI machine
- Knowledge of IPC
- Performed routine checks on SMT equipment, prolonging machine life-span.
- Identified and rectified faults within the SMT equipment to prevent production downtime.
- Adapted quickly to changes in product design specifications, maintaining productivity levels.
Operative
Leoni Wiring Systems
Arad
07.2011 - 01.2012
- I was a circuit board operator at Leoni Wiring Systems, the job was to connect and add wires to a large board of wire harnesses depending on the product.
- Handled materials carefully to avoid damage or loss.
Education
Engineering
Aurel Vlaicu University of Engineering
Arad Romania 01.2011 - 01.2013
A levels - History
High school - Filology
Csiky Gergely
Arad RomaniaSkills
- ITIL Foundation
- Freshservice AI ITSM Platform
- Microsoft 365 Suite,
- Web 3 Navigation
- DeFi Technology Decentralised Finance
- AI Agents Sites
- Blockchain Technology Enthusiast
- Crypto Enthusiast
- MultiversX EGLD Network Investor
- Gamer MMO, ARPG
- SAP - Experienced level
- Mover - Infor Data System
- FortiClient VPN
- CompTIA A Core1 Course
- CompTIA A Core2 Course
- CompTIA Network N10 007 Course
- CompTIA Security SYO-501 Course
- CISCO 100-105 ICND1 Course
- Microsoft 70-697 Configuring Windows Devices (Windows 10) Course
- Microsoft 70-680 TS Course
- Calm under pressure
- Quality Control (1 year),
- FLT Isle Master Forklift Truck (2 years),
- GCPCS System (3 years), Moulding Injection Machine (2 years)
- Excellent communication skills, both written and verbal
- In - English, Hungarian, Romanian
Certification
- FLT Isle Master Forklift Certificate July 2019 to July 2024
- Cat. B Driving Licence March 2014 to Present
- CompTIA A+ Core1
- CompTIA A+ Core2
- CompTIA Network + N10 007
- CompTIA Security+ SYO-501
- CISCO 100-105 ICND1
- Microsoft 70-697 Configuring Windows Devices (Windows 10)
- Microsoft 70-680 TS
- ITIL Foundation
Additional information Courses Done - No Certificate Yet
- CompTIA A+ Core1
- CompTIA A+ Core2
- CompTIA Network + N10 007
- CompTIA Security+ SY0-501
- CISCO 100-105 ICND1
- Microsoft 70-697 Configuring Windows Devices (Windows 10)
- Microsoft 70-680 TS
- ITIL - Foundation (IT Project Management)
Languages
English
Fluent
Hungarian
Native
Romanian
Native
Spanish
Elementary
Italian
Beginner
Affiliations
- Gaming ARPG, MMO mostly and all in between
- Web 3.0 and related Technologies
- Blockchain Technologies
- Cryptocurrency companies
Timeline
Technology Support Analyst
HSS Hire / The Hire Service Company
03.2022 - 09.2025
Assembly Technician
Gas Control Equipment
08.2018 - 03.2021
Hearing Aid Technician
Sonova Service Centre UK Ltd
09.2015 - 06.2018
Line Feeder
Eaton Electrical Systems
01.2014 - 01.2015
SMT Machine Operator
Yazaki Component Technology
01.2012 - 01.2014
Operative
Leoni Wiring Systems
07.2011 - 01.2012
Engineering
Aurel Vlaicu University of Engineering
01.2011 - 01.2013
A levels - History
Key Operator and Trainer
Arad Romania
Quality Control Operator
Yazaki Europe Ltd
High school - Filology
Csiky Gergely
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