Tamarin Glinkowski (Walker)
Barton-on-Sea
Summary
Ambitious retail professional with strong commitment to quality and customer service. Track record of maximising retail sales by improving the shopping experience. Creates consistent store walkthroughs with clear access and guidance from entry to checkout.
Overview
1
1
Certification
20
20
years of professional experience
Work History
GENERAL MANAGER/PLANT BUYER
Fairweather's Garden Centre
Beaulieu
01.2017 - 10.2026
- Directed daily operations of the Garden Centre and handled the management and purchasing of the plant area to optimise sales and profit.
- Managed store operations and participated in company management meetings and trade shows to support strategic initiatives.
- Coordinated planning and management of key events, driving engagement during Christmas, bank holidays, and seasonal centre changes.
- Recruit, train and develop individual performance of staff within the store to a high standard, including carrying out staff appraisals
- Addressed performance and conduct issues in line with company policies and procedures.
- Assist in identifying and resolving problem areas throughout the store
- Resolved complaints and queries from staff and customers, enhancing customer loyalty through a loyalty app, social media, and email campaigns.
- Communicating effectively with the Director to ensure key information is passed up and down the line
- Monitored sickness and absence levels and conducted return to work interviews.
- Showing initiative and challenge current and new practices
- Ensure Health and Safety standards are adhered to and maintained at all times
- Executed duties properly to maintain health and safety standards for all customers and colleagues according to the company's health and safety handbook.
- Demonstrated commitment and motivation in daily tasks to support team objectives.
RETAIL BRANCH MANAGER – DUAL SITE MANAGER – CLUSTER MANAGER SOUTH COAST
Saltrock
Lymington
03.2015 - 12.2017
- Achieving sales targets and KPIs
- Maximised profitability by setting and meeting sales targets while motivating staff to achieve goals.
- Maximising sales through visual merchandising
- Fostered strong relationships with customers, encouraging repeat business and enhancing customer loyalty.
- Led and trained team to create and maintain friendly, enjoyable shopping experience for customers.
- Being proactive in expanding and promoting the Saltrock brand
- Interviewing and recruiting for other stores whilst working closely alongside the Area Manager
- Ensuring compliance with health and safety legislation
- Prepare promotional materials and displays
- Carrying out Staff Appraisals
- Assist in formulating pricing policies and make sure that each item in the store has an updated price tagged on it
- Carrying out Store Standard Reports for 13 stores
- Working to tight deadlines
RETAIL MANAGER
Stork Kids
Lymington
03.2011 - 12.2014
- Managed the day-to-day operation of the store, set customer service standards, and launched initiatives to hit sales targets. Developed and motivated a team while providing product knowledge and training to junior staff for delivering industry-leading advice and service to customers. Attended trade fairs regularly to source new stock.
- Drove operational standards by implementing effective visual merchandising techniques and enhancing customer service protocols within the store.
- Maximised sales through effective merchandising and marketing. Determined store layouts.
- Optimised in-store displays to attract customers and increase product visibility, enhancing overall shopping experience.
- Monitored product availability levels throughout the day and replenished stocks to achieve 100% availability.
- Monitored competitor activity to identify trends and adapt strategies, ensuring competitive positioning in the market.
- Developed business links within the local community.
- Obtained feedback and captured data from customers.
RETAIL MANAGER
Forever England
Lymington
07.2006 - 02.2011
- Leading, driving, energising and motivating the team to maximise the sales and profitability of the store to achieve growth.
- Led and motivated colleagues in stock replenishment, customer service, display setup, and driving sales, contributing to overall business progress.
- Proposing and implementing promotions and special offers.
- Mentored new employees and modelled best practices while developing staff through performance management, fostering a culture of continuous improvement.
- Ensuring the store operates efficiently and effectively in all operational areas such as stock control, admin and presentation.
- Recruiting, training, and appraising staff.
- Ensured safety measures were implemented throughout the store to protect shoppers.
Education
GNVQ - Health & Social Care
Godalming College
Godalming, Surrey01-1999
GCSE Level -
Woolmer Hill School
Haslemere, Surrey01-1997
GCSE - Psychology
Godalming College
Advanced Integrated Business Technology -
Godalming College
First Aider at Work Certificate -
St Johns Ambulance
Skills
- Merchandising Standards
- Coordinated office activities to enhance efficiency
- Demonstrated proficiency in IT systems and practices
- Streamlined stock management processes to enhance operational efficiency
- Created engaging visual displays to attract customer interest
- Led team to achieve operational efficiencies in people management
- Retail Marketing
- Improving inefficiencies
- Operations Management
- Cash Management
- Led purchasing decisions to optimise product range and maximise profitability
- Deadline Led
- Time Efficient
- Decision Making
- Eye for Detail
- Excellent Communicator
- Problem Solving
- Administrative Organising
- Team Player
- Quickly responding to customer complaints, requests and comments
- Plant buying
- Driving operational, visual and customer service standards in store
- Able to come up with new ideas
- Ability to organise & prioritise workload within a retail setting
- Effectively maintaining stock levels and ensuring the quality of supplies
- Analysing and researching trends within the retail sector
- Personally ambitious and achievement focused
- Able to tactfully deal with difficult customers
- Ensured compliance with workplace rules and regulations
- Clearly communicating corporate information to staff
- Selecting, building relationships with suppliers
REFERENCES
Available on request.
Personal Interests
Available on request.
PROFESSIONAL
Available on request.
PERSONAL DETAILS
Available on request.
Certification
- Teaching Assistant Darnley Career Academy
- Criminal Profiling Darnley Career Academy
- Forensic Science Darnley Career Academy
- Botany Centre of Excellence
- Yoga for Weight Loss Centre of Excellence
- Kundalini Yoga Centre of Excellence
- Yoga Diploma Centre of Excellence
- Psychotropic Plants Centre of Excellence
- Arboriculture Diploma Centre of Excellence
- Counselling Darnley Career Academy
Timeline
GENERAL MANAGER/PLANT BUYER
Fairweather's Garden Centre
01.2017 - 10.2026
RETAIL BRANCH MANAGER – DUAL SITE MANAGER – CLUSTER MANAGER SOUTH COAST
Saltrock
03.2015 - 12.2017
RETAIL MANAGER
Stork Kids
03.2011 - 12.2014
RETAIL MANAGER
Forever England
07.2006 - 02.2011
GNVQ - Health & Social Care
Godalming College
GCSE Level -
Woolmer Hill School
GCSE - Psychology
Godalming College
Advanced Integrated Business Technology -
Godalming College
First Aider at Work Certificate -
St Johns Ambulance