Tamara Paulite
London
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Assistant manager
Starbucks UK
London, Uk
09.2023 - 08.2024
- Assisting the store manager in executing store operations during scheduled shifts.
- Communicate effectively be able to provide critical feedback and received feedback.
- Monitoring Inventory and ordering.
- Practice excellent customer service/ handle customer complaints/escalation.
- Sharp business mindset.
- Skilled organizing/solving problems.
- Store operate effectively.
- Assisted in recruitment process to build an effective workforce.
Store Supervisor
Starbucks UK
London, Uk
03.2016 - 09.2023
- Coordinate and supervise shift operations to meet productivity targets and quality standards.
- Ensure compliance with company policies and procedures.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve staff performance.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concern.
- Resolved complaints to achieve full customer satisfaction.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Fostered team collaboration, creating a supportive work atmosphere for staff members.
- Motivated sales teams to achieve daily store targets.
Barista
Starbucks UK
London, England
10.2014 - 03.2016
- Created speciality drinks according to exact customer requests and preferences.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Customer experience support by providing helpful support and short wait times is the key to enhancing the overall customer experience.
Waitress
La Gloria De Montera Restaurante
Madrid, Spain
10.2006 - 09.2013
- Attended tables regularly to check customer needs we're meet, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and meet guests expectations.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Arranged tables and set up linens and silverware in preparation for guests.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
Bachelor of Science - Engineering
AMA University
Skills
- Sales targets setting
- Strategic planning
- Customer relationship building
- Leadership skills
- Communication excellence
- Staff training development
Languages
English
Beginner
A1
Spanish
Beginner
A1
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureCareer advancementWork-life balancePersonal development programsQuote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Assistant manager
Starbucks UK
09.2023 - 08.2024
Store Supervisor
Starbucks UK
03.2016 - 09.2023
Barista
Starbucks UK
10.2014 - 03.2016
Waitress
La Gloria De Montera Restaurante
10.2006 - 09.2013
Bachelor of Science - Engineering
AMA University
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