Tamara Moodie
Birmingham,Westmidlands
Summary
Experienced Customer service assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Offering strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organizational, sales, and customer interaction skills in Floor assistant role progressing in to Human Resource talented personnel professional delivering reliable, efficient support to busy human resources teams. Highly-motivated multitasker with excellent organizational abilities. Maintains accurate, up-to-date staff records for enhanced performance monitoring. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Accomplished CIPD Human Resource level 3 student, pursuing HR Payroll Administrator eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
B&M Retail Store
Solihull, West Midlands
11.2022 - Current
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Built rapport with customers through courteous and professional communications.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Assisted with product selections according to individual requirements and preferences.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Monitored inventory movements and replenished products on salesfloor to support continuous availability.
- Worked with management to review and implement revised policies an procedures to improve performance.
- Suggested actionable improvements to enhance customer experiences and drive revenue.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Assisted customers with product inquiries for enhanced shopping experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
Customer Service Representative
First Source
Birmingham, West Midlands
09.2022 - 10.2022
- Built rapport with customers through courteous and professional communications.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Assisted customers with product-related questions, feedback and complaints.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Input customer information, call notes and personal data onto internal database.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Resolved customer queries over phone and by email.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Upheld privacy and security requirements established by national legislation.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
- Navigated customer support channels to resolve diverse customer queries within target timeframes.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Customer Service Assistant
Wilko Stores
Birmingham, West Midlands
03.2022 - 06.2022
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Built rapport with customers through courteous and professional communications.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Assisted with product selections according to individual requirements and preferences.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
- Worked with management to review and implement revised policies an procedures to improve performance.
- Suggested actionable improvements to enhance customer experiences and drive revenue.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Customer Service Advisor
Sigma Financial
Birmingham, West Midlands
01.2022 - 02.2022
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Resolved customer queries over phone and by email.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Input customer information, call notes and personal data onto internal database.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Built rapport with customers through courteous and professional communications.
- Upheld privacy and security requirements established by national legislation.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
- Navigated customer support channels to resolve diverse customer queries within target timeframes.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Coordinated referrals and escalations to obtain specialised support.
- Remained updated on company offerings through regular product research.
- Handled high-volume telephone calls to address and resolve customer queries.
- Provided information on after-sales services for comprehensive support.
- Followed scripts and processes to uphold brand standards.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Monitored email to promptly collect and respond to complaints.
- Kept detailed records of customer interactions for future reference.
- Maintained constant presence at front counter to receive enquiries.
- Stayed current on policies, procedures and standards to offer optimal support.
- Kept organised calendar and set up new appointments for field personnel resolving issues.
Touchpoint Cleaner
ISS Facility Services
Birmingham, West Midlands
09.2021 - 01.2022
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Followed sanitisation, health and hygiene regulations.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Completed daily logs, detailing work completed, labour hours and site locations.
- Followed established HSE procedures for chemicals and PPE use.
- Removed hazardous material, following decontamination requirements and corrective action plans.
- Communicated regularly with supervisors and managers to obtain feedback on quality, service and care.
- Prioritised jobs according to urgency and worked with team to meet daily goals.
Education
NVQ Level 2 - Health & Food Safety
E Learning
GCSEs - Mathematics & English
Matthew Boulton College of Further And Higher Education
Birmingham, BIR06.
NVQ Level 2 - Customer Service
Matthew Boulton College of Further and Higher Education
Birmingham, BIRNVQ Level 2 - Functional Skills
Matthew Boulton College of Further and Higher Education
Birmingham, BIRAssociation of Accounting Technician - Accountant and Sage50
South Birmingham
Higher National Diploma - Human Resources level 3
Matthew Boulton College
Birmingham 09.2024 -
Skills
- Point Of Sale (POS) system
- Sales driven
- Polite and friendly
- Customer Service
- Payment Processing
- Refund and exchange processing
- Assertiveness
- Customer service orientation
- Sales forecasting
- Time efficiency
- Communication proficiency
Additional Information
- I am currently employed part time looking for a full time vacancy with advanced training and earned wage.
Certification
- Level 2 Customer service/Team leading.
- Level 2 Payroll management.
Custom
other,other,other,other,other
Affiliations
- MY INTEREST IS TO MEET WITH DIFFERENT PROFESSIONALS OF DOWNEARTHED PERSONALITIES TO INTEREST MY HOBBIES OF FUN DAY TRIPS, SWIMMING, SHOPPING, SPORTS AND COOKING.
Timeline
Higher National Diploma - Human Resources level 3
Matthew Boulton College
09.2024 -
Customer Service Assistant
B&M Retail Store
11.2022 - Current
Customer Service Representative
First Source
09.2022 - 10.2022
Customer Service Assistant
Wilko Stores
03.2022 - 06.2022
Customer Service Advisor
Sigma Financial
01.2022 - 02.2022
Touchpoint Cleaner
ISS Facility Services
09.2021 - 01.2022
NVQ Level 2 - Health & Food Safety
E Learning
GCSEs - Mathematics & English
Matthew Boulton College of Further And Higher Education
NVQ Level 2 - Customer Service
Matthew Boulton College of Further and Higher Education
NVQ Level 2 - Functional Skills
Matthew Boulton College of Further and Higher Education
Association of Accounting Technician - Accountant and Sage50
South Birmingham
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