Tamara Molina
Senior Retail Manager
London,LND
Summary
I am an energetic and motivated professional focused on growing my skills and taking on new challenges. I quickly adapt to new roles and work well under pressure. I have a strong attention to detail and experience solving problems independently. In my previous role in Madrid, I helped drive significant sales growth. In my current role at the Café and Bar in the Royal Festival Hall, I played a key role in increasing sales and meeting performance targets. I bring strong leadership, problem-solving, and team-building skills to create a positive and productive work environment.
Experienced Retail Manager with over 5 years of leading teams and ensuring excellent customer service. Skilled in managing daily operations and creating a positive store atmosphere. Proven track record of solving problems and driving sales growth while boosting customer loyalty.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Senior Catering Retail Manager
Compass Group at Southbank Centre
LONDON
01.2022 - 01.2025
- Overseeing day-to-day operations across multiple cafes and bars
- Ensuring all retail operations meet company policies and legal regulations
- Reviewing reports and analytics to identify growth opportunities
- Recruiting, training, and developing staff while fostering a positive work environment
- Guiding and motivating teams to achieve targets
- Monitoring and driving sales performance to meet KPIs
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Successfully managed and motivated my team to drive a 70% improvement in the Cafe and Bars at RFH within Christmas , implementing targeted strategies and team collaboration.
Cafe and Bar Supervisor
CH & CO Group
London
01.2018 - 01.2022
- Resolving issues quickly and efficiently
- Ensuring standards are met across all areas
- A focus on creating an exceptional customer experience
- Train staff on safety, operational protocols, and customer service
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Resolved customer complaints promptly.
- Organised stock inventory to prevent shortages during peak hours.
- Schedule shifts and manage daily team operations
Assistant Director of Eduardo Vargas
OVB Allfinanz
01.2016 - 01.2018
- Working with the director to coordinate and supervise daily operations
- Manage staffing responsibilities, including recruiting, training, and conducting performance evaluations for new team members
- Ability to develop and implement plans that align with business objectives
Education
Master's degree - International Economics Relations
UNIVERSITY REY JUAN CARLOS I
Madrid 01.2014 - 01.2015
Degree - Business of Administration
FACULTY OF ECONOMICS AND BUSINESS
Murcia 01.2007 - 01.2013
Skills
Team Leadership & Development
undefinedLanguages
English
Advanced (C1)
Italian
Advanced
Spanish
Native
Timeline
Senior Catering Retail Manager
Compass Group at Southbank Centre
01.2022 - 01.2025
Cafe and Bar Supervisor
CH & CO Group
01.2018 - 01.2022
Assistant Director of Eduardo Vargas
OVB Allfinanz
01.2016 - 01.2018
Master's degree - International Economics Relations
UNIVERSITY REY JUAN CARLOS I
01.2014 - 01.2015
Degree - Business of Administration
FACULTY OF ECONOMICS AND BUSINESS
01.2007 - 01.2013
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