Tamara Marie G Fabrizi
Maryland
Summary
Graduate in International Tourism Management from the University of Derby; recognized for acquiring good knowledge and skills within the customer service sector over the past years by demonstrating dedication and hard work to promote customer satisfaction. Keen to take on new professional path; I am currently seeking for a full-time opportunity to deliver excellence and proficiency to your company.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Residence Inn by Marriott
01.2022 - 05.2024
- Providing front desk duties by doing check-ins and check-outs procedures
- Engaging and welcoming guests in a friendly manner, verifying memberships and payment procedures
- Aiding in answering phone calls regarding booking reservations, cancellations, invoices, daily rates, and general hotel information.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Collected room deposits, fees, and payments.
Customer Service Assistant
David Lloyds Leisure Centre
06.2021 - 09.2021
- Processing customers’ orders at the till.
- Awarded employee of the month for excellent customer service and work ethic.
- Maintaining a hygiene standards at the restaurant.
- Responsible for daily operations, providing member recognition, promoting public relations and handling customer complaints effectively.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Kiosk Assistant
Manchester United
03.2020 - 06.2020
- Built strong relationships with customers, fostering loyalty and repeat business.
- Assisted in the training of new Kiosk Assistants, sharing best practices and helping them acclimate to their roles quickly.
- Acted as a knowledgeable resource for customers, providing expert guidance on product selection and usage.
- Managed inventory levels at the kiosk, ensuring optimal product availability for customers at all times.
Event Assistant
Devonshire Dome
09.2019 - 02.2020
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Keeping knowledge of products and menus provided.
- Serving food and beverages to guests.
- Assist in events and conferences organization
- Ensuring exceptional service by working closely with the Events Coordinator in leading and supervising events.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Food and Beverage Assistant
The Gleneagles Hotel
12.2019 - 01.2020
- Participated in event organization and set-up.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
Education
BA - International Tourism Management
University of Derby
05.2021
Skills
- Time management
- Problem-solving skills
- Guest relations
- Effective planning
- Technical support
- Administrative skills
Personal Information
Date of Birth: 03/09/99
International driving license
Belgian national
Hobbies
Cooking, travel, baking
Timeline
Front Desk Associate
Residence Inn by Marriott
01.2022 - 05.2024
Customer Service Assistant
David Lloyds Leisure Centre
06.2021 - 09.2021
Kiosk Assistant
Manchester United
03.2020 - 06.2020
Food and Beverage Assistant
The Gleneagles Hotel
12.2019 - 01.2020
Event Assistant
Devonshire Dome
09.2019 - 02.2020
BA - International Tourism Management
University of Derby
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