Tamara Kiffin

Delivered high-quality customer service, fostering client trust and confidence.

Assisted in processing transactions for multiple clients efficiently.

Maintained accurate and up-to-date database information.

Processed applicant paperwork and conducted biometric checks swiftly.

Scanned documents to ensure effective record-keeping practices.

Addressed routine queries, escalating exceptional cases to management.

Followed established procedures for consistent work processing.

Trained new employees on operational protocols and procedures.

• Maintaining daily log for young persons
• Register young persons with GP, Optician and Dentist
• Assist young persons with employment, education, or training
• Open bank accounts for young persons
• Create safe and welcoming environment for young persons
• Distribute weekly allowance to young persons
• Key-work sessions around life skills, budgeting, hygiene, etc
• Making emergency calls and responding to emergencies when necessary
• Assist with daily living and independent skills
• Assist in delivering individuals support plans
• Help young persons to live their lives independently as possible and support them in achieving their goals
• Medication management
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.

• Reception duties:
• To work in reception area welcoming patients to practice, treating them courteously, with dignity and respect at all times
• To enable patients to access health care, directing them to appointments with appropriate members of practice team, or outside services
• Booking, changing and cancelling appointments in person or over telephone
• Taking telephone calls and messages, liaising with clinical and administrative staff, hospitals etc
• Receiving and accurately recording requests for home visits
• Tidying waiting and reception areas before and after surgery
• Chaperone patients for personal examinations if required (training will be provided)
• Maintaining reception standards
• To ensure that all information regarding patients and their families remains confidential to practice, and to work within practice confidentiality policy at all time
• Other duties relevant to reception as required
• Managed high-volume inbound and outbound calls by using switchboard with precision.
• Managed external queries, engaging with clients face-to-face, by phone and through email.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.

• Answer telephone calls & book appointments
• Responsible for checking the prescription box
• Assist patient with using Blood Pressure machine
• Responsible for the self-check-in system, jayex call system board & DNA board
• Registering patients, changing addresses, ensuring registration forms are stocked
• Printing online requests
• Checking request forms blue trays are fully stocked
• Checking Rapid response referral
• Cash handling & franking post
• District Nurse referrals
• Reception area clean and tidy

• Inspect items to ensure there is no damaged or missing any parts check barcodes are correct
• Maintain general cleanliness on workstation/ warehouse
• Track all orders, packaging and shipping in order to ensure inventory is accurately recorded
• Pack items according to specifications and transport/ transfer them to shipping facilities

• Provide safe and welcoming environment for young person
• Write daily updates and monthly report
• Make sure that records of development and progress are shared with carers and other professionals as necessary
• Ensure young people have all they need to live fulfilling and meaningful life
• To respect young person's need for confidentiality in relation to his or her life experiences and to share information only with those who have right to know
• Assist young person to prepare for leaving home when it is right time for him/her to move on
• Responsible for establishing and maintaining appropriate relationship with young person
• Responsible for supervising staffs and agency across cluster of agencies encouraging and inspiring them to offer highest standards of support
• Respond to emergencies making emergency calls as necessary
• Responsible for maintenance of documentation, for example care/support plans and risk assessment

• Maintained high levels of stock quality, implementing procedures to decrease stock damage.
• Located and retrieved requested products on shop floor and in storage areas.
• Blocked and faced-up products on shelves and displays to meet visual merchandising standards.
• Identified and investigated discrepancies, resolving issues effectively and quickly to maintain high company productivity levels.
• Enhanced warehouse efficiency by continuously analysing inventory processes and implementing strategic improvements.
• Managed stock rotations to balance inventory of perishable products and minimise wastage.
• Maintained neat and clean store areas in line with health and safety policies.
• Tracked stock availability levels to drive sales and team performance.
• Completed stock counts each day, ensuring complete accuracy.

• Dealing with teenagers of all backgrounds
• Entertaining them with in house game
• Listening and advising them
• Answering Telephone Queries
• Run Workshops
• Signpost Young People
• Assist y/p create cv and job search
• Empowering young people