Summary
Overview
Work history
Education
Skills
Timeline
Generic
TAMARA JESOVNIK

TAMARA JESOVNIK

London,City of London

Summary

Dynamic and results-driven professional with expertise in PR & Influencer Marketing Support, Campaign & Event Coordination, and Cross-Functional Project Management. Proficient in leveraging CRM tools such as Salesforce, Launchmetrics, and Alteryx to enhance customer relations and drive data analysis & KPI tracking. Skilled in Social Media Engagement across platforms like Instagram, TikTok, and YouTube, with a strong focus on Brand Storytelling & Digital Culture. Multilingual communicator fluent in Slovenian, Croatian, and German, adept at fostering Bilingual Customer Relations. Committed to delivering impactful marketing strategies while efficiently managing Budget Tracking & Reporting.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Prime Brokerage EMEA Settlements Analyst

JPMorgan Chase
04.2024 - 06.2025
  • Supported cross-functional stakeholder communications and customer-centric journey improvements across global operations.
  • Created operational guides and training content; aligned delivery with brand and regulatory tone.
  • Enhanced process flow and campaign execution through tools like Alteryx and Microsoft Suite.
  • Collaborated with marketing and compliance teams to ensure regulatory and brand alignment.

Customer Support Advisor – Slovenian Speaking

Concentrix
London, United Kingdom
05.2024 - 06.2025
  • Delivered bilingual support across email and social media channels for a leading fashion retailer, cultivating brand loyalty and improving sentiment.
  • Actively engaged with online communities, supported brand reputation, and provided feedback to marketing and PR teams.
  • Tracked customer interaction trends, feeding data into CRM tools to improve outreach strategies and campaign tone.
  • Created performance reports based on engagement metrics, informing influencer and content planning.

Intermediate Client Management – Customer Experience & Engagement

BNY Mellon
07.2021 - 04.2024
  • Co-led digital transformation initiatives focused on client engagement, training, and campaign optimization.
  • Conducted market research to inform strategy for service design and media engagement.
  • Partnered with regional stakeholders to deliver workshops and improve communication workflows.
  • Managed internal CRM and campaign trackers to align project deliverables with brand experience.

Relationship Manager – KYC Compliance

BNY Mellon
10.2020 - 04.2021
  • Led compliance training and knowledge-sharing workshops across global teams.
  • Streamlined documentation processes and helped mitigate audit risk while improving transparency across departments.
  • Liaised with Legal and Operations to ensure campaign readiness for regulatory reviews.

Education

Master’s Degree - Inclusion and Diversity

University of Maribor
10.2019 - 01.2023

Skills

  • PR & Influencer Marketing Support
  • Campaign & Event Coordination
  • Influencer Seeding & Gifting Logistics
  • CRM Tools: Salesforce
  • CRM Tools: Launchmetrics
  • CRM Tools: Alteryx
  • Social Media Engagement (Instagram)
  • Social Media Engagement (TikTok)
  • Social Media Engagement (YouTube)
  • Brand Storytelling & Digital Culture
  • Cross-Functional Project Management
  • Data Analysis & KPI Tracking
  • Canva & Adobe Creative Tools
  • Multilingual Communication (Slovenian)
  • Multilingual Communication (Croatian)
  • Multilingual Communication (German)
  • Bilingual Customer Relations
  • Budget Tracking & Reporting

Timeline

Customer Support Advisor – Slovenian Speaking

Concentrix
05.2024 - 06.2025

Prime Brokerage EMEA Settlements Analyst

JPMorgan Chase
04.2024 - 06.2025

Intermediate Client Management – Customer Experience & Engagement

BNY Mellon
07.2021 - 04.2024

Relationship Manager – KYC Compliance

BNY Mellon
10.2020 - 04.2021

Master’s Degree - Inclusion and Diversity

University of Maribor
10.2019 - 01.2023

Similar Profiles

Create profile
TAMARA JESOVNIK