Accomplished sales professional with a strong track record in driving revenue growth and managing client portfolios. Expertise in exceeding sales targets and cultivating lasting client relationships through strategic account management and negotiation. Skilled in market analysis and client engagement, focused on delivering results and fostering long-term partnerships in competitive environments.
Open To Work
Hi, I’m
Tamara James
Account Executive
London
Summary
Overview
12
years of professional experience
Work History
Leads.io
Account Executive
11.2024 - 04.2025
Job overview
- Revenue Generation & Conversion: Managed the full sales lifecycle for enterprise accounts, achieving a 35% increase in deal conversion rates by leveraging proprietary AI-driven automation to streamline lead qualification and routing.
- Executed 'land and expand' strategy, identifying cross-sell opportunities that achieved 20% growth in service penetration across parent companies and global subsidiaries.
- Strategic Client Acquisition: Outperformed quarterly KPIs by securing over 15 new enterprise logos within the first year, aligning SaaS platform capabilities with multi-channel social advertising strategies (Meta, TikTok, Google) to ensure scalable ROI.
- Served as trusted advisor to C-suite stakeholders, translating complex technical data into business cases that enhanced Customer Acquisition Cost (CAC) and Lifetime Value (LTV) metrics.
- Led high-stakes contract negotiations and legal onboarding for software solutions, aligning product value with executive-level ROI.
Leads.io
Business Development Representative
05.2024 - 11.2024
Job overview
- AI-Powered Prospecting: Identified and engaged high-value prospects in social advertising and digital marketing sectors using AI-enhanced CRM tools and social listening platforms.
- AI-Powered Prospecting: Leveraged AI-enhanced CRM tools and social listening platforms to identify and engage high-value prospects within the social advertising and digital marketing sectors.
- MarTech Market Intelligence: Leveraged insights on social marketing trends to craft personalised outreach, positioning Leads.io as essential to modern tech stacks.
SPIN Toronto
Corporate Event Ambassador and Guest Service Concierge
03.2023 - 05.2024
Job overview
- Collaborated with event planning team to execute corporate events, receiving positive feedback from attendees and stakeholders.
- Maximized guest satisfaction and repeat business through prompt, attentive service, leading to 25% increase in positive feedback and repeat bookings.
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Managed registration tables, ensuring accurate data collection and efficient check-in processes for attendees.
BPO Division of NTT
Customer Service Representative
10.2022 - 12.2022
Job overview
- Managed a high volume of 30-50 customer calls per day, achieving a 20% increase in call handling efficiency compared to previous benchmarks.
- Utilized CRM and database software to manage customer orders, details, and interactions.
- Responded to customer inquiries and resolved issues promptly via phone calls, emails, and online chat, maintaining a same-day response time for 90% of inquiries to ensure high customer satisfaction.
Breitling Ltd
Assistant Manager
02.2020 - 06.2022
Job overview
- Surpassed sales targets of £500,000 per quarter through effective management of boutique sales operations and timely outreach to clients regarding new product releases, contributing to consistent achievement of monthly bonuses.
- Executed strategic events using CRM data to target prospective clients and nurture existing relationships with exclusive products tailored to client preferences, resulting in a 15% increase in sales and enhanced brand loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Selfridges
Personal Shopper
01.2016 - 05.2019
Job overview
- Demonstrated exceptional ability to cultivate and maintain strong client relationships, resulting in over 75% customer satisfaction and over £3.2 million in sales revenue in a single year.
- Utilised CRM software to track client preferences and purchase history, enabling personalised outreach and enhancing shopping experience.
- Developed partnerships with luxury brands to host exclusive events, increasing high-profile client attendance by 20% and growing sales by 15% from new collections.
Education
University of Kent at CanterburyKent
Master of Arts from Film Studies
University Overview
University of Kent at CanterburyKent
Bachelor of Arts from History & Film Studies
University Overview
Le WagonRemote
Web Development Sprint Course
University Overview
Skills
Revenue growth strategies
Departmental liaison roles
Customer relationship management
Proficient in CRM software
Customer feedback analysis
Expertise in Salesforce
Strategies for lead generation
B2B sales proficiency
Technical problem-solving skills
Needs analysis for customers
Sales pipeline management
Industry trends analysis
Strong organizational skills
Sales forecasting
Technical presentations
Sales strategy execution
Collaborative teamwork skills
Management across the full sales cycle
Data analysis
Web development (HTML5, CSS, JavaScript)
Account management
Financial reporting
High-quality customer service delivery
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
£65000/yr - £200000/yrTimeline
Account Executive
Leads.io
11.2024 - 04.2025
Business Development Representative
Leads.io
05.2024 - 11.2024
Corporate Event Ambassador and Guest Service Concierge
SPIN Toronto
03.2023 - 05.2024
Customer Service Representative
BPO Division of NTT
10.2022 - 12.2022
Assistant Manager
Breitling Ltd
02.2020 - 06.2022
Personal Shopper
Selfridges
01.2016 - 05.2019
University of Kent at Canterbury
Master of Arts from Film Studies
University of Kent at Canterbury
Bachelor of Arts from History & Film Studies
Le Wagon
Web Development Sprint Course