Tamara Gibbs
Worksop,Nottinghamshire
Summary
A dedicated professional with expertise in cross-department collaboration and CRM management, ensuring customer service excellence through effective conflict de-escalation and time management. Demonstrates a strong tolerance for criticism and familiarity with GDPR regulations, contributing to seamless operations and compliance. Committed to leveraging skills to drive organisational success and enhance customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Complaints handler
One Call Insurance
Doncaster, South Yorkshire
09.2025 - Current
- Assisted team members and coordinated with various departments to enhance complaint handling processes and improve customer experience.
- Maintained awareness of company policies and procedures to ensure compliance in complaint management.
- Utilised CRM systems for effective tracking and management of customer complaints.
- Responded to customer feedback within targeted timescales.
Production Operative
Greencore
Worksop, Nottinghamshire
09.2024 - 07.2025
- Assisted team members in improving workflow and boosting productivity.
- Supported training of new staff on equipment operation and safety protocols.
- Contributed to collaboration with production teams to uphold productivity and performance standards.
Crew Member
McDonalds
Worksop, Nottinghamshire
11.2022 - 10.2023
- Provided exceptional customer service by taking orders, cooperating with team members, and addressing inquiries professionally.
- Offered menu recommendations based on customer preferences improving their dining experience.
Education
A-Levels - Biology, Chemistry, Psychology
The Sheffield College
Sheffield 09.2022 - 07.2024
A-Levels - Philosophy, Law, Politics
Outwood Post 16 Centre
Worksop 09.2020 - 07.2022
Skills
- Cross-department collaboration
- CRM management
- Conflict de-escalation
- Customer service excellence
- Time management
- Tolerance for criticism
- Familiar with GDPR regulations
Timeline
Complaints handler
One Call Insurance
09.2025 - Current
Production Operative
Greencore
09.2024 - 07.2025
Crew Member
McDonalds
11.2022 - 10.2023
A-Levels - Biology, Chemistry, Psychology
The Sheffield College
09.2022 - 07.2024
A-Levels - Philosophy, Law, Politics
Outwood Post 16 Centre
09.2020 - 07.2022