Summary
Overview
Work history
Education
Skills
Timeline
Generic

Tamara Gibbs

Worksop,Nottinghamshire

Summary

A dedicated professional with expertise in cross-department collaboration and CRM management, ensuring customer service excellence through effective conflict de-escalation and time management. Demonstrates a strong tolerance for criticism and familiarity with GDPR regulations, contributing to seamless operations and compliance. Committed to leveraging skills to drive organisational success and enhance customer satisfaction.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Complaints handler

One Call Insurance
Doncaster, South Yorkshire
2025.09 - Current
  • Assisted team members and coordinated with various departments to enhance complaint handling processes and improve customer experience.
  • Maintained awareness of company policies and procedures to ensure compliance in complaint management.
  • Utilised CRM systems for effective tracking and management of customer complaints.
  • Responded to customer feedback within targeted timescales.

Production Operative

Greencore
Worksop, Nottinghamshire
2024.09 - 2025.07
  • Assisted team members in improving workflow and boosting productivity.
  • Supported training of new staff on equipment operation and safety protocols.
  • Contributed to collaboration with production teams to uphold productivity and performance standards.

Crew Member

McDonalds
Worksop, Nottinghamshire
2022.11 - 2023.10
  • Provided exceptional customer service by taking orders, cooperating with team members, and addressing inquiries professionally.
  • Offered menu recommendations based on customer preferences improving their dining experience.

Education

A-Levels - Biology, Chemistry, Psychology

The Sheffield College
Sheffield
2022.09 - 2024.07

A-Levels - Philosophy, Law, Politics

Outwood Post 16 Centre
Worksop
2020.09 - 2022.07

Skills

  • Cross-department collaboration
  • CRM management
  • Conflict de-escalation
  • Customer service excellence
  • Time management
  • Tolerance for criticism
  • Familiar with GDPR regulations

Timeline

Complaints handler

One Call Insurance
2025.09 - Current

Production Operative

Greencore
2024.09 - 2025.07

Crew Member

McDonalds
2022.11 - 2023.10

A-Levels - Biology, Chemistry, Psychology

The Sheffield College
2022.09 - 2024.07

A-Levels - Philosophy, Law, Politics

Outwood Post 16 Centre
2020.09 - 2022.07
Tamara Gibbs