Talisa Thompson
Birmingham
Summary
Accomplished professional with extensive expertise in sales, luxury brand specialisation, BTR and PBSA sector. Proficient in using SAP software such as Star Rez, Entrata, Kinetics and Elogbooks for effective site management, product lifecycle management and strategic planning. Demonstrated excellence in competitor analysis, facility management, and compliance oversight. Adept at customer service, event management, and team leadership with a strong focus on performance monitoring and crisis handling. Skilled in project management with a proven track record of achieving targets through exceptional organisational skills and problem-solving abilities.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
General manager
Outpost Management
2025.03 - Current
- Mobilisation of Brand New Development
- Guided day-to-day activities of 10+ employees to motivate teams in achieving objectives.
- Assisted teams in delivering results under pressure to meet deadlines.
- Helped establish partnerships with other companies for shared growth.
- Ensured compliance maintained between 95% - 100%
- Facilitated relationships with key stakeholders for smoother project completion.
- Reviewed performance data regularly to drive improvement efforts.
- Overseeing daily operations to ensure smooth organisational functioning.
- Streamlined communication processes to enhance team collaboration.
- Helped maintain compliance with relevant legislation and regulations.
- Established rapport with stakeholders to bolster business credibility.
- Created and presented Monthly reporting with Senior Management and stakeholders within the business
- Monthly 1-2-1's
- Weekly Ops meetings
- Develop alternative training resources for team members to assist with training needs and retention
Operations Manager/Community Manager
Student Roost/Greystar
2022.03 - 2026.04
- Managing Team of 13
- Conducted comprehensive performance reviews for continuous improvement.
- Improved team productivity by implementing efficient workflow strategies.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Extensive Building knowledge
- Monthly team catch ups
- Weekly ops meetings
- Working towards KPI’s (debt, leasing, compliance and h&s, occupancy)
- Scheduling PPM’s
- Liaising with contractors, Regional FM and CAPEX
- Monthly budget reviews and commentary
- Budget planning for next academic year with ROM
- Planning resident engagement activities
- Organising of Quarterly bedroom inspections in line with ANUK standards
- Escalations and Wellbeing
- Incident Management
- Debt reporting
- Retaining relationships with University Partners
- Led teams to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Analysed performance metrics, identified areas for improvement in operations management.
- Liaised with stakeholders for transparent communication and better decision making.
- Monitored health and safety measures for guaranteed compliance.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Assistant Manager
Campus Living Villages/Collegiate
2019.10 - 2022.03
- Extensive Building knowledge
- Ensure residents receive excellent Customer Service from site Accommodation team
- Experience managing multiple sites
- Conducting appraisals and monthly one to ones
- Schedule flat inspections in accordance with ANUK Standards
- Monitor current sales and action plan to increase sales
- Implementing strategies for sales retention
- Ensuring PPM’s are up to date
- P&L and working on yearly budgets
- Actioning General Reactive Maintenance remedial works
- Debt collection process and action follow ups
- Set objectives and delegate team tasks
- Provide support and development training to the team
- Attend and schedule meetings with Management
- Scheduled quarterly flat inspections
- Liaising with residents and guarantors
- Conduct and lead weekly operations meetings
- Liase with BCU Accommodations team regarding nominations and welfare
- Welfare meetings and escalations
- Building relationships with universities
- Tracking Sales daily
- Dealing with escalated complaints
Assistant Operations Manager
Campus Living Villages
2018.08 - 2019.10
- Conducting appraisals and monthly one to ones
- Creating strategic processes for rent collection for the team
- Quarterly flat inspections
- Liaising with residents and guarantors
- Conduct and lead weekly operations meetings with the team
- Processing Cancellations
- Strategic Sales chasing
- Arranging sales events
- Liase with BCU Accommodations team room nominations and welfare
- First response to welfare
- Welfare meetings and escalating
- Dealing with escalated complaints
Customer Service Officer
Campus Living Villages
2017.10 - 2018.08
- Organising events for students
- Conducting management meetings
- Dealing with complaints and incidents first hand
- Working towards weekly targets
- Organising Res Life Events
- Organising Sales Events
- Well developed Verbal and Written communication
- Closing sales
Sales Coordinator
Campus Living Villages
2017.03 - 2017.10
- Providing a reassuring sales experience
- Meeting weekly targets
- Organising sales events for Students
- Attending training for sales and development
Brand Specialist
Dyson
2016.06 - 2017.03
- High end sales
- Encouraging sales for the new Dyson Supersonic Hairdryer
- Reporting sales with detailed consumer feedback
- Achieve sales target
- Closing sales with customers
Education
A Levels - Media Studies, Film Studies, Business Studies
Sutton Coldfield College
2005.01 - 2007.01
St Edmund Campion School -
2000.01 - 2005.01
BA Honours - Advertising and Marketing
Coventry University
2007.01 - 2010.01
Skills
- Sales
- StarRez
- Entrata
- Competitor analysis
- Facility management
- SAGE Accounts
- Microsoft Office
- Customer Service
- Leadership
- Event Management
- Problem Solving
- SAP software proficiency
- Product lifecycle management
- Performance monitoring
- Crisis handling
- Compliance oversight
- Project Management
Accomplishments
- Unipol: Dealing with complaints in Student Accommodation
- ANUK National Code
- 7 Habits for Managers
- Event Management certificate of Achievement
- Health and Safety Management Passport
- First Aid Mental Health
- Suicide Prevention (SCHEMA)
- Fire Warden Training
- First Aid
Timeline
General manager
Outpost Management
2025.03 - Current
Operations Manager/Community Manager
Student Roost/Greystar
2022.03 - 2026.04
Assistant Manager
Campus Living Villages/Collegiate
2019.10 - 2022.03
Assistant Operations Manager
Campus Living Villages
2018.08 - 2019.10
Customer Service Officer
Campus Living Villages
2017.10 - 2018.08
Sales Coordinator
Campus Living Villages
2017.03 - 2017.10
Brand Specialist
Dyson
2016.06 - 2017.03
BA Honours - Advertising and Marketing
Coventry University
2007.01 - 2010.01
A Levels - Media Studies, Film Studies, Business Studies
Sutton Coldfield College
2005.01 - 2007.01
St Edmund Campion School -
2000.01 - 2005.01