- Avid competitive card game player - consistently achieving excellent result in regional tournaments
- Wargaming & Painting activities
- Reading and creating my own stories for group roleplaying
- Ex-Esports Competitor
Talia Garvey
Sheffield,South Yorkshire
Summary
Results-driven Supervisor with over five years of experience in retail management. Led teams to resolve customer issues effectively while ensuring cleanliness and organisation. Skilled in administrative functions, IT troubleshooting, trade knowledge, and health and safety compliance. Aiming to leverage expertise in a long-term Customer Service or Administration role.
Overview
6
6
years of professional experience
Work History
Supervisor
Screwfix
Sheffield, South Yorkshire
01.2021 - Current
- I became a Supervisor within a year due to my excellent knowledge and work ethic and have only grown since then being able to perform the responsibilities of even my Branch Manager.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Took initiative to implement strategies that improved store operations.
- Received frequent recognition from management and Area Managers for performance and contributions.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Delivered exceptional customer service to enhance satisfaction
- Demonstrated diverse skills in customer service, operations, and administration.
- Exhibited strong interpersonal and time management skills
- Executed detailed administrative tasks to enhance workflow
- Coordinated rota and payroll processes to ensure accurate staffing
- Worked at Screwfix for over 5 years, contributing to various improvements within the company.
- Maintained high standards of cleanliness and organisation in the workplace.
- Applied extensive trade knowledge to assist customers
- Resolved IT issues through systematic troubleshooting and repair
- Performed health and safety audits to maintain regulatory compliance
Education
A-Levels - Maths, Computer Science, Law, Biology
Holy Cross College
Bury01-2018
GCSEs - Maths, English, Science, Spanish, Geography, Religious Studies, PE, Drama
Broad Oak High School
Bury01-2016
Skills
- Retail operations
- Health and safety compliance
- Administrative abilities
- Rota management
- Payroll management
- IT Troubleshooting & Repair
- Customer service
- Problem solving
- Time management
- Person management
About Me
- Very sociable and able to get along with people very easily.
- Very well versed in all manner of Computer Science and Information Technology areas, regularly performing all manner of Admin, Payroll and Rota tasks.
- Coached professional Esports players as well as played semi-professionally personally.
- Capable rock climber, climbing at various indoor rock walls as well as outdoors scalable cliffs.
Interests
Timeline
Supervisor
Screwfix
01.2021 - Current
A-Levels - Maths, Computer Science, Law, Biology
Holy Cross College
GCSEs - Maths, English, Science, Spanish, Geography, Religious Studies, PE, Drama
Broad Oak High School