Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Accomplishments
Languages
Timeline
Generic

Takumi Oya

Oxford,Oxfordshire

Summary

Dynamic and ambitious Masters student in Hospitality, Tourism, and Events with a passion for delivering exceptional guest experiences and a strong desire to thrive in the luxury hospitality sector.

Experience so far in customer relations, and service excellence due to past jobs in the Hospitality sector. I aim to become adept at utilising modern technology and innovative practices to drive operational efficiency and enhance guest satisfaction - presently showcased by the opportunity given to me to co-run an event at Oxford Castle & Prison using my project group's idea.


Poised to leverage my academic expertise, practical experience, and a customer-centric mindset to contribute to high-end establishments, with a clear ambition to ascend to a leadership role in luxury hotel management or within the Events sector. Gaining experience is my current goal and securing a work placement would complement my study, polishing my skills and knowledge to become a seasoned professional. The degree course is already helping me to grow a deeper understanding of the industry's evolving trends.

Overview

5
5
years of professional experience

Work History

Logistics Warehouse Operator

Post Office
Joyo, Japan
10.2020 - 09.2024
  • Coordinated cargo logistics
  • Managed machine control operations
  • Ensured compliance with health and safety regulations, promoting a secure working environment
  • Worked closely with colleagues to ensure efficient warehouse processes
  • Enhanced warehouse productivity by organising stock locations for streamlined operations
  • Processed incoming shipments promptly to meet tight deadlines
  • Accurately processed orders to minimise returns and exchanges
  • Assisted with inventory management, maintaining accurate records
  • Collaborated with supervisors to enhance workflow and streamline processes

Waiter and Admin Assistant

Capricciosa, Italian Restaurant
, Japan
11.2019 - 03.2022
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
  • Coordinated and facilitated team meetings
  • Completed role-specific tasks to ensure efficient departmental operations and objectives
  • Oversaw day-to-day maintenance of facilities
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Relayed feedback from customers to management for continuous improvement.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Delivered excellent customer service through friendly and polite interaction..
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Executive Committee Member

Kumamoto City Earthquake: Fundraising Project
, Japan
04.2019 - 08.2019
  • Managed public relations initiatives utilising social media
  • Conducted outreach initiatives in public areas
  • Influenced positive organisational change with effective leadership techniques.
  • Established strong industry partnerships for mutual business growth.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.

Education

Masters - Hospitality, Events and Tourism Management

Oxford Brookes University
Oxford
09.2024 -

Regional Tourism Major - Tourism

Ritsumeikan University
Kyoto, Japan
04.2020 - 03.2024

Skills

  • Strong communication and interpersonal skills
  • Analytical thinking and problem resolution
  • Proficiency in Microsoft Office applications
  • Presentation skills
  • Project management
  • Team leadership experience
  • Team collaboration
  • Customer service
  • Informal web design techniques
  • Warehouse Operations knowledge
  • Effective time-management
  • Manual handling

Custom

Executive Committee Member, Kumamoto City Earthquake Fundraising Project, 04/01/19, 08/31/19, Planning and management of public relations using social media, Outreach work in public spaces

Affiliations

  • Reading
  • Fitness
  • Fashion
  • Fine Art
  • Travel

Accomplishments

2nd place in the group division of the Joyo City Kendo Tournament, Kyoto, Japan in 2017

3rd place in the individual category of the Joyo City Kendo Tournament in 2017

Languages

English
Proficient (C2)
Japanese
Native

Timeline

Masters - Hospitality, Events and Tourism Management

Oxford Brookes University
09.2024 -

Logistics Warehouse Operator

Post Office
10.2020 - 09.2024

Regional Tourism Major - Tourism

Ritsumeikan University
04.2020 - 03.2024

Waiter and Admin Assistant

Capricciosa, Italian Restaurant
11.2019 - 03.2022

Executive Committee Member

Kumamoto City Earthquake: Fundraising Project
04.2019 - 08.2019

Similar Profiles

CREATE PROFILE
Takumi Oya