Takudzwa E Seda
Care Giver
Nottingham ,Nottinghamshire
Summary
Committed and compassionate care assistant with 6 months experience working with disabled children and the elderly. Managed to encourage clients to participate in social and recreational activities by supporting them in setting small, daily goals, resulting in the average client spending 10–30% more time either outdoors or with acquaintances. Looking for an opportunity to apply empathic approach and accumulated know-how in improving residents’ lives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales /Marketing Officer
OK Zimbabwe PVT LTD
Chivhu, Mashonaland East
02.2023 - 12.2023
- Worked with sales teams to determine best strategies to increase purchases by making and receiving over 20 customer calls per day which led to increase in sales by 45%
- Assisted management in developing reasonable goals
- Oversaw activities of sales employees, and collaborated with marketing teams
- Acted as point of contact between customers and companies
- Negotiating terms of sales and agreements and closing sales with customers
- Gathering market and customer information to figure out customer needs
- Responding to customer queries and resolving objections to enable purchase
- Advising product developers on improvements to include in forthcoming product developments and discussing special promotions
- Creating proposal documents as part of formal bidding procedure
- Inspecting inventory in stock and the quality of product on display
- Providing customers with detailed and accurate quotations and cost calculations
Sales Assistant
OK Zimbabwe PVT LTD
Chivhu, Mashonaland East
12.2022 - 02.2023
- Serving customers and dealing with enquiries
- Processing cash, card and online payments
- Updating customer records in company's database as required
- Handling product returns and payment refund requests
- Reporting any inventory or service issues to management and the appropriate Account Manager immediately
- Unpacking and sorting new stock deliveries
- Promoting products based on company's directives
- Arranging products on the shelves and on promotional displays
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Voluntary Care Worker (Homecare)
Mushawevana Home
Marondera, Mashonaland East
04.2022 - 09.2022
- Collaborated with external support providers to maintain good care continuity.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- Led 2 workshops every week under professional supervision that contributed 30% to successful care plan.
- Liaised with external and internal professionals to provide holistic support.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Reported on clients' progress to evaluate service impact.
- Helped service users to gain ability to function independently in society.
- Facilitated regular leisure activities to fully engage clients.
- Transported clients to appointments and completed errands.
- Assessed clients and documented information for records and analysis.
- Maintained accurate records to effectively measure client development against care plan objectives.
- Aided in bathing, dressing and continence support.
- Talked and actively listened to service users to nurture trusted relationships.
- Administered medication with rigorous planning and recordkeeping.
- Championed patient independence, actively involving service users in care plan development.
- Updated doctors and family members on client progress.
- Encouraged community inclusion by supporting social activities, attending local support groups and events.
- Improved efficiency and productivity by acquiring new skills.
- Delivered tailored assistance to customers with disabilities.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
NVQ Level 1 - Care Giving
03.2022
Skills
- Conscientiousness: provided input into clients’ care and support plans by regularly feeding back to Field Care Supervisor
- Organisation skills: planned and organised 13 group outings for clients with various levels of disability and dementia
- Understanding and following policies and procedures: adhered to principles of health care and hygiene as well as policies regarding working with vulnerable people
- Patience: frequently encountered aggression and outbursts from both children and adults
- Creativity: helped clients work around issues such as limited food preferences (eg autistic clients) or social isolation (eg immobile clients)
- Written and spoken communication: able to understand and be understood by people with even quite profound disabilities and also able to handle government forms, etc on behalf of clients
Certification
Care Certificate
Full clean UK Driving Licence
Timeline
Sales /Marketing Officer - OK Zimbabwe PVT LTD
02.2023 - 12.2023
Sales Assistant - OK Zimbabwe PVT LTD
12.2022 - 02.2023
Voluntary Care Worker (Homecare) - Mushawevana Home
04.2022 - 09.2022
Ruothy Centre First Point CTS - NVQ Level 1, Care Giving
Care Certificate
Full clean UK Driving Licence
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