Dynamic professional with a proven track record in strategic planning and leadership, adept at maintaining calm under pressure while driving team building and quality assurance initiatives. Exceptional communication skills, including public speaking, enhance resourcefulness and problem-solving capabilities. Multilingual abilities complement a commitment to excellence, positioning for impactful contributions in future roles.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Social Care Lead- Sensory- Adult Social Care
Sandwell Council
BIRMINGHAM
2022.11 - 2026.01
Managed service delivery for optimal client satisfaction.
Oversaw clinical supervision to ensure adherence to care standards.
Administered equipment service budgets to maintain operational efficiency.
Authored care and support plans to meet individual needs.
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Supported team by demonstrating respect and willingness to help.
Offered friendly, efficient customer service and handled challenging situations with ease.
Increased customer satisfaction by resolving issues.
Improved efficiency and productivity by acquiring new skills.
Completed duties to deliver on targets with accuracy and efficiency.
Senior Sensory Rehabilitation Officer for those with Sight and Hearing Loss
Sandwell Council
2016.02 - 2026.01
Specialist assessment for visual impairment and/or hear loss in line with Care Act 2014
Provide mobility training – cane skills to learn travel routes and using public transplant
Promote independence in activities of daily living including cooking, washing, dressing, medication
Provide low vision training including reading and learning braille
Training for use of equipment for hearing loss
Developing and promoting communication skills in relation to sight and hearing loss
Working with customers with complex needs including dementia, substance misuse, stroke, learning disabilities, mental health, transitioning from children’s to adult services
Equipment budget management
Leading team meetings
Team workload management
Resource management including team training and CPD requirements
Working in partnership with social work team, occasional therapists, the hospital discharge team, Icares team, local hospital ophthalmology teams, external voluntary organisations
Reablement officer – Senior Assessor
Wolverhampton City Council Reablement Team (Older Peoples’ Services)
Wolverhampton
2013.10 - 2016.02
Assessment of discharge packages through multidisciplinary team meetings after meeting individuals and carers in hospital before discharge
Assess abilities to live independently following discharge alongside social work teams to decide need for on-going long-term care packages and specific requirements through risk assessments
Resource management for teams going out to visit customers
Regular Clinical Supervision of Team Members including Appraisals and CPD opportunities
Achieved smoother transitions between hospital and home with detailed planning.
Implemented innovative strategies to improve service delivery.
Maintained accurate records, complied with regulations.
Actively promoted information sharing amongst team members.
Conducted risk assessments for safer environments.
Offered advice on appropriate equipment usage to maximise mobility.
Organised weekly meetings to enhance team communication.
Developed personalised care plans by consulting with patients and healthcare professionals.
Coordinated with multidisciplinary teams to deliver optimal patient care.
Liaised closely with family members for better understanding of patient needs.
Provided emotional support to patients during reablement process.
Evaluated patient progress using appropriate assessment tools.
Facilitated reablement sessions for improved patient independence.
Upheld high standards of health and safety in the workplace.
Ensured patient safety, promoted well-being.
Reported health and wellbeing concerns to clinical teams for observation and monitoring.
Built rapport with patients to encourage open, two-way communication.
Treated patients with dignity and respect to uphold high-quality clinical care services.
Helped patients uphold personal care, supporting with washing, dressing and toileting.
Safeguarded patients appropriately to maintain welfare and wellbeing throughout care programmes.
Maintained daily activity records for reliable patient monitoring and assessment.
Delivered person-centred care plans to achieve positive outcomes for rehabilitation patients.
Rehabilitation officer for visual impairment
Wolverhampton City Council Disability Team
2013.06 - 2016.02
Specialist assessment for visual impairment and/or hear loss in line with Care Act 2014 in addition to mobility skills training, low vision training and promoting independence with activities daily living
Regular clinical supervisions of team staff members
Appraisals
Promotion of CPD
Equipment budget management
Community Support Worker for people with Learning Disabilities and Complex Needs
Midland Heart
2010.10 - 2013.08
Working with people with a variety of learning needs, mental health issues, and other complex needs such visual impairment and Autism, and also working with ex-offenders to integrate them back into society.
Duties included: providing support and rehabilitation to ex-offenders to lead independent lives by assisting them to attain essential life skills, providing emotional support through counselling and signposting
Voluntary counsellor
2010.01 - 2010.12
Voluntary work at local hospice
2007.01 - 2010.12
Included visiting elderly members of the community and voluntarily meeting their needs and demands with regards to housework, reading and acting upon letters they received and arranging appointments and medication.
Tenancy Support Worker for people with Learning Disabilities and Mental Health
Midland Heart
2009.01 - 2010.10
Worked closely to support people, in their homes and in the community, with learning disabilities and mental health problems.
Telesales Canvasser
Auto Trader Magazine (Midlands)
2005.01 - 2008.01
Education
Level 7 Diploma - Management in Health and Social Care
London School of Planning and Management
City of London
2018.09 - 2019.07
Post Graduate Diploma - Rehabilitation Work (Visual Impairment and Blind)
Birmingham City University
2010.09 - 2012.06
Bachelor of Arts - Social Policy and Social Care
University of Wolverhampton
2004.01 - 2009.01
Skills
Calm under pressure
Problem-solving
Communication skills
Public speaking
Team building
Strategic planning
Leadership
Resourcefulness
Quality Assurance
Multilingual
Custom Section
Voluntary counsellor, Samaritans Birmingham, 2010
Voluntary work at local hospice, 2007-2010, Included visiting elderly members of the community and voluntarily meeting their needs and demands with regards to housework, reading and acting upon letters they received and arranging appointments and medication.
References
available on request
Interests
I am very passionate about Indian Classical Music; I learn and play Tabla, an Indian classical instrument. I am also a keen sportsperson and, in particular, I enjoy playing football and table tennis. For both sports, I was a representative during my school years. I continue to play football regularly and I am a member of the local table tennis group.
Timeline
Social Care Lead- Sensory- Adult Social Care
Sandwell Council
2022.11 - 2026.01
Level 7 Diploma - Management in Health and Social Care
London School of Planning and Management
2018.09 - 2019.07
Senior Sensory Rehabilitation Officer for those with Sight and Hearing Loss
Sandwell Council
2016.02 - 2026.01
Reablement officer – Senior Assessor
Wolverhampton City Council Reablement Team (Older Peoples’ Services)
2013.10 - 2016.02
Rehabilitation officer for visual impairment
Wolverhampton City Council Disability Team
2013.06 - 2016.02
Community Support Worker for people with Learning Disabilities and Complex Needs
Midland Heart
2010.10 - 2013.08
Post Graduate Diploma - Rehabilitation Work (Visual Impairment and Blind)
Birmingham City University
2010.09 - 2012.06
Voluntary counsellor
2010.01 - 2010.12
Tenancy Support Worker for people with Learning Disabilities and Mental Health