Tajinder Kaur
Leicester,LCE
Summary
Highly skilled professional with expertise in analytical problem solving, customer service and e-commerce support. Proficient in Microsoft Office and experienced in team management and project coordination. Strong interpersonal communication and strategic planning abilities, dedicated to driving organisational success through effective collaboration and innovative solutions.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Online Retail Assistant
sainsburys
Leicester, Leicestershire
08.2024 - Current
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Assisted customers in locating specific items to boost satisfaction.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted in stock replenishment to maintain store appearance.
Retail Assistant
Primark
Leicester
06.2022 - 08.2024
- Interacted with clients to promote and sell merchandise
- Processing customer refunds and payments
- Maintain signage and window displays
- Respond to consumer questions and issues
- Make sure products are tidy and presentable
- Take deliveries and do stock checks
- Pay attention to payment or identity fraud as well as shoplifting
- Processed online orders accurately and promptly for improved e-commerce service delivery .
Administrative Assistant
Cambridge International School
Gurdaspur
04.2017 - 12.2019
- Monitor and analyze admission data and produce reports
- Recruiting, training and supervising junior staff and delegating work as required
- Manipulating statistical data; and providing reports
- Handling overflows inbound customer inquiries
- Fill-in low level management decision making in absence of superior personnel
- Basic customer service activities including follow up phone calls and appointment setting
- Attending functions and networking events, meeting other executives and affiliates
- Basic duties outside office like delivering materials, picking up uniforms/ supplies
Sales Associate
Easy Day
Gurdaspur
03.2016 - 06.2017
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features
- Welcome customers to store and answer their queries
- Follow and achieve department’s sales goals on monthly, quarterly and yearly basis
- “Go extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Ensured that each customer receives outstanding service by providing friendly environment
HR executive
Kalgidhar Trust
Himacha Pardesh, India
08.2009 - 09.2013
- Directed day-to-day school activities, including budget management and event coordination
- Developed and implemented educational programmes and curricula
- Managed hiring and training processes for teaching and administrative personnel
- Supported students by counselling and resolving conflicts
- Interacted with parents, public, and regulatory bodies
- Ensured school complied with relevant laws and regulations
- Enhanced educational standards through targeted improvement initiatives
- Oversaw employee record-keeping and database management
Education
MSc - International Management and Business Development
GCU
01.2022 - 01.2024
Master of Business Admin (M.B.A) - Human Resource
PUNJAB TECHNICAL UNIVERSITY
Jalandhar, Punjab 06.2007 - 05.2009
Skills
- Analytical problem solving
- Customer Service and E-commerce Support
- Microsoft Office Proficiency
- Team Management
- Project coordination
- Interpersonal communication
- Strategic planning
Timeline
Online Retail Assistant
sainsburys
08.2024 - Current
Retail Assistant
Primark
06.2022 - 08.2024
MSc - International Management and Business Development
GCU
01.2022 - 01.2024
Administrative Assistant
Cambridge International School
04.2017 - 12.2019
Sales Associate
Easy Day
03.2016 - 06.2017
HR executive
Kalgidhar Trust
08.2009 - 09.2013
Master of Business Admin (M.B.A) - Human Resource
PUNJAB TECHNICAL UNIVERSITY
06.2007 - 05.2009
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