Taj Lawal
Colchester,United Kingdom
Summary
Results-driven Retail Supervisor with over 5 years in customer service and retail management. Specializes in sales, cash handling, and inventory oversight. Develops and executes market-focused strategies to enhance sales and drive team performance. Experienced in training and motivating teams to achieve operational excellence.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Telefonica UK O2
Colchester
07.2024 - Current
- Supervised daily operations of the retail store team , ensuring compliance with company policies.
- Trained new staff on customer service standards and product knowledge techniques.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Ensured compliance with all safety regulations, policies and procedures.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Developed and executed promotional campaigns to boost store traffic and sales.
Customer Service
OJ Gadgets
05.2022 - 09.2023
- Collaborated with a four-member team to streamline day-to-day business operations.
- Engaged with 70+ customers daily, ensuring each received friendly and helpful service.
- Handled cash transactions efficiently at the register. accurately at the register. and deal with other varied administrative tasks. Restocked shelves with new product inventory.
- Processed cash transactions and managed administrative tasks, while restocking shelves from new product inventory.
Retail Assistant
O'sea Hub Tech
03.2020 - 01.2022
- Delivered exceptional customer service while serving as Retail Assistant.
- Guided customers in selecting merchandise and offered tailored advice to enhance sales.
- Processed payments quickly and accurately utilizing the point of sale system.
- Partnered with colleagues to design eye-catching displays that attracted customer attention.
Education
Bachelor of Science - Political science
University of Lagos
Skills
- Inventory management
- Customer service
- Team leadership
- Cash handling
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Decision-making
Timeline
Retail Supervisor
Telefonica UK O2
07.2024 - Current
Customer Service
OJ Gadgets
05.2022 - 09.2023
Retail Assistant
O'sea Hub Tech
03.2020 - 01.2022
Bachelor of Science - Political science
University of Lagos