Taiza Oliveira

• Implemented trading strategies that maximised profits and minimised risks for clients.
• Exercised strict data confidentiality when dealing with client details and financial information.
• Established a network of industry contacts, including traders and suppliers, to gain market insights.
• Managed client accounts, ensuring accurate documentation and transaction records.
• Handled shipment paperwork to facilitate import and export of commodities.
• Facilitated transactions by linking buyers and sellers of goods.
• Monitored international markets to identify emerging trends in commodities trading.
• Sought and found cargo or storage space for products, enabling sellers or buyers to store commodities.
• Monitored commodity prices, trends and other factors affecting the supply and demand for commodities.
• Bought and sold large-scale commodities and shipping services to obtain commissions from clients or companies.
• Placed bids in auctions to secure cargo storage and logistics services on clients' behalf from partners.
• Conducted supplier performance reviews to uphold quality standards and delivery timelines.
• Negotiated contracts with suppliers to secure best prices and terms for commodities.

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Kept shelves neat, clean and organised through visual merchandising.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Assisted customers in locating products and provided detailed information to enhance shopping experience.
• Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Maintained an up-to-date knowledge of product features, benefits, and availability.
• Organised stock room, ensuring easy access to products and efficient inventory management.
• Managed stock levels on the shop floor, replenishing items to maintain availability.
• Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
• Explained products' benefits and value, engaging customers in new stock to drive sales.
• Participated in visual merchandising, arranging displays to attract customer attention and boost sales.
• Employed successful sales and upselling techniques to increase average sale amount.
• Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.

Luxury Retail Specialist with 15 years of experience at Harrods, specializing in high-net-worth individual (HNWI) relationship management and bespoke shopping experiences. Proven track record of exceeding over 5 multi-million pound annual targets through meticulous service and deep product knowledge."