TAIWO JOSHUA.I
London,United Kingdom
Summary
Dynamic and compassionate professional with over 23 years of diverse experience across business, financial institutions, and the non-profit sector. Demonstrated expertise in safeguarding children and young adults, coupled with a passion for fostering growth, education, and well-being in children. Skilled in creating nurturing environments, delivering exceptional service, and supporting community-focused initiatives.
Overview
25
25
years of professional experience
Work History
Volunteer
The Father’s House
London
01.2023 - Current
- Ensured a safe, welcoming, and inclusive environment, adhering to safeguarding policies.
- Provides nurturing care and supervision to children aged 0–5 years during church services and events.
- Supported children in developing social and interpersonal skills through interactive lessons and group activities.
- Implements and engages in recreational activities to support spiritual and personal growth.
- Assisted in planning and organizing children’s events, including holiday programs, family days, and outreach initiatives.
- Collaborated with parents and church leadership to address the developmental needs of children.
Charity and Business Engagements
01.2015 - Current
- Coordinated events, including children’s programs, to promote education, well-being, and community growth.
- Organized events for children and families to foster development and engagement.
- Provided administrative support for child-focused charity initiatives and programs.
Volunteer - Retail Assistant and E-commerce Desk Operator
St Christopher’s Hospice
London, UK
01.2021 - 03.2025
- Delivered exceptional customer service in a retail charity setting.
- Assisted with cataloguing and organising donated items, including toys and children’s books, to ensure their suitability for young beneficiaries.
- Supported e-commerce operations to raise funds for child-focused hospice initiatives.
- Contributed to promotional campaigns for family and community programs.
- Supported children’s education and development through mentoring and tutoring.
- Organized recreational and educational activities for underprivileged children.
- Supported the management team in administrative tasks, including scheduling and payroll processing.
- Supported marketing efforts by distributing leaflets and communicating in-store promotions.
- Assisted in the planning and execution of in-store events and promotions.
- Analysed customer feedback to identify areas for improvement in service delivery.
- Engaged with customers through social media platforms to promote store products and special offers.
- Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records.
- Coordinated with suppliers to order stock, negotiating prices and delivery schedules.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Compiled daily sales reports, highlighting key performance metrics and areas for improvement.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Demonstrated product features to potential buyers, highlighting benefits and specifications.
- Coordinated with suppliers for timely delivery of stock, ensuring readiness for peak shopping periods.
- Packed and processed stock from fresh counters using wrapping machines.
- Implemented promotional campaigns, setting up displays and signage to attract customers.
- Employed strategic sales and upselling techniques, providing in-depth product knowledge to increase sales.
- Offered feedback to management on customer trends, preferences, and potential stock demands.
- Assessed customer product budget and requirements through consultations.
- Tracked daily sales figures, reporting results to management for strategic planning.
- Showcased product features and benefits to drive sales.
- Resolved stock issues, locating desired merchandise with resourceful research and networking with other retail locations.
- Upsold additional products and targeted customer needs using consultative sales techniques.
- Monitored expiration dates on products, reducing wastage and ensuring quality standards.
- Set up temporary sales structures at markets to attract new customers.
- Employed successful sales and upselling techniques to increase average sale amount.
- Directed patrons to specific store departments, product locations and promotional displays to support stock availability.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Helped guests obtain specialised support for product, service and payment issues.
- Monitored inventory supply and salesfloor stock to increase availability and customer convenience.
- Utilised product knowledge to upsell and cross-sell, enhancing customer purchases and store revenue.
- Provided personalised recommendations based on customer preferences and current fashion trends.
- Met sales targets through proactive promotion and excellent customer service.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Liaised with potential customers to determine needs and provide recommendations.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Demonstrated products to customers to show features and promote items.
- Conducted inventory checks, recording discrepancies and adjusting stock levels accordingly.
- Received, processed and organised deliveries within tight deadlines.
- Utilised point of sale POS systems efficiently, processing transactions and issuing receipts.
- Built displays of items for special promotions and updated signs with correct pricing.
- Compiled customer orders for collection, ensuring accuracy and timely fulfilment.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Took stock of products and updated inventory records with new totals.
- Monitored fitting rooms, assisting customers with garment fitting and providing honest feedback.
- Conducted regular stock checks and inventory audits to minimise discrepancies and losses.
- Fostered a positive team atmosphere, encouraging collaboration and mutual support among colleagues.
- Assisted in organising in-store promotions and events to attract new customers and retain existing ones.
- Promoted sales and special offers for discounts and merchandise options.
- Organised front-end and window displays, applying merchandising standards to enhance shopping experiences.
- Processed incoming stock to maintain accurate inventory records and organized stock room.
- Participated in staff training sessions to develop product knowledge and sales techniques.
- Advised customers on product range, price, delivery, warranties and product use.
- Facilitated returns and exchanges, adhering to store policies and customer preferences.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Organised merchandise displays to maximise visual appeal and promote sales.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed stock levels on the shop floor, ensuring availability of products and sizes for customers.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Facilitated a clean and safe shopping environment by adhering to health and safety regulations.
- Maintained clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Replenished items and organised displays to keep stock looking professional.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Processed and loaded deliveries and backstock onto store shelves.
- Operated register to process payments via cheque, cash and cards.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Engaged with customers to gather feedback, using insights to enhance the shopping experience.
- Shared new products and promotions with customer to encourage sales.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Maintained high standards of visual merchandising to promote store layout and product presentation.
- Scanned products at high tempo and bagged securely for customers to carry.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Participated in staff training sessions to improve product knowledge and customer service skills.
- Collaborated with team members to achieve sales targets and improve store performance.
Various Roles in Banking Sector
01.2001 - 01.2015
- Managed customer relations with a focus on family-oriented banking services.
- Oversaw logistics and procurement for community outreach programs.
- Operated Account opening for children known as sweata kidz and other account packages exclusively for children and teens.
- Handle the printing of all children branded materials ranging from T shirts, books and other promotional items to facilitate sales.
Education
BA English Honours -
University of Lagos
NigeriaGCE A LEVELS -
GCE O’LEVEL -
Certificate in Digital Marketing -
Diploma in Computer Operations -
Certificate in Graphics & Special Effect -
Leadership Training Course -
Certificate in Safeguarding Children and Young Adults -
UKCertificate in Adult Safeguarding -
UKCertificate in health and social care -
Certificate in Paediatric First Aid -
Skills
- Safeguarding Children and Young Adults
- Effective Communication and Relationship Management
- Early Childhood Support and Development
- Community Outreach and Volunteer Coordination
- Creative Activity Planning for Children
- Emotional and Behavioural Support for Children
- Logistics and Event Planning for Children’s Programs
- Proficiency in Computer Operations
- Strong Leadership Prowess
- Petty Cash Management
- Pastoral care
- Sales Floor Reset and Mechanizing
- Retail Banking Cash Deposit
- Till Operations and POS Management
- Stock Replenishment and Pricing
- Stock Organisation and Deliveries
- Customer Service and Management
- Teamwork and communication
- Attention to Details
- Multitasking
- Team collaboration
- Customer service
- Visual merchandising
- Inventory management
- Communication skills
- Shelf stocking
- Retail management
- Outstanding customer service
- Patience and empathy
- Till and cash handling
- Complaint handling
- Resilient under pressure
- Stocking shelves
- Efficient multitasking
- Store cleanliness maintenance
- Stock room management
- Face-to-face selling
- Stock replenishment
- Merchandise pricing
- Returns
References
Available upon request
Timeline
Volunteer
The Father’s House
01.2023 - Current
Volunteer - Retail Assistant and E-commerce Desk Operator
St Christopher’s Hospice
01.2021 - 03.2025
Charity and Business Engagements
01.2015 - Current
Various Roles in Banking Sector
01.2001 - 01.2015
BA English Honours -
University of Lagos