Taiwo ISHOLA
Wishaw,Nigeria
Summary
Experienced banking professional with a demonstrated working history in Marketing, Customer relationship, Investments, Loan processing, Currency conversion etc. Skilled in use of office packages and Microsoft office. Talented Marketing Officer with adaptable experience in lifecycle campaign planning and delivery. Builds productive client relationships to increase recurring revenue. Organised multitasker able to manage priorities and achieve deadlines.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Marketing Officer
Global Trust Savings and Loans Limited
LAGOS, Nigeria
01.2020 - 08.2023
- I have acquired significant skills and banking experience in diverse assigned duties
- I have exhibited a unique ability to steadfastly improve the growth and the profitability of the Company
- My strength includes:
- Good marketing skills
- Customer relation and Acquisition of New Customers
- Skilled in use office IT tools
- Online Marketing & awareness of internet banking
- Currency conversion
- Team building and performance
- Error free transactions
- Collecting cash deposit from the customers
- Sorting of Cash for ATM Machines
- Reading of ATM Machines Error for ATM Custodian, Account sign-on
- Booking of Investments - Fixed deposit & Treasury Bills
- Experienced in booking of Form A and FX transfer
- Experienced in treating currency conversions
- Online Marketing
- Walking-in Customer engagements
- Carry out Enhanced Due Diligence (EDD) on customers
- Carry out Customer Information Reports (CIR)
- Experienced in loan bookings such as Max Advance, Quick loans, Cashflows
- Industrial Training
- Tracked marketing and sales performance and innovated strategies to gain favourable results.
- Engaged key audiences via social media channels using content generation and channel management.
- Attended marketing events and conferences to raise brand awareness.
- Enhanced engagement and improved conversion rates by advertising online.
- Developed, implemented and maintained marketing policy to support objectives.
- Assisted in interviewing, hiring and training marketing staff members to adhere and maintain brand vision.
- Screened and approved marketing campaigns and plans before implementation.
- Supported marketing manager in delivering successful campaign activity through drafting and fact-checking copy, sourcing imagery and producing video content.
Customer service officer
Guaranty Trust Bank Plc
Abeokuta, Nigeria
01.2015 - 01.2017
- Advantium Banking Group & Transaction Services Unit, Collecting of Cash Deposit from the Customers
- Sorting of Cash for ATM Machines
- Reading/Noticing of ATM Machines Error for ATM Custodian
- Dispatching of internal materials to the appropriate staff
- Upheld data accuracy on internal database.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Responded to customer queries and provided excellent customer service.
- Responded to and summarised customer complaints and feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded and processed customer data accurately.
- Performed cashier duties, including balancing and end-of-day banking.
- Formulated surveys to gather feedback and improve customer service.
- Engaged in team-building activities to build rapport with staff.
- Applied best practices to comply with customer service procedures.
Education
Higher National Diploma - Electrical/Electronic Engineering
10.2017 - 11.2019
Ordinary National Diploma - Electrical/Electronic Engineering
01.2012 - 10.2014
Senior Secondary School Certificate - SSCE
01.2005 - 06.2010
SSCE - undefined
2010
Skills
- Skills and Competence
- Computer and Technical Skills
- Basis
- Business Objects
- Process maker
- Microsoft Office - (Word & Excel)
- Personal Skill
- Good communication
- Good customer relation and acquisition skill
- Passion for work
- Positive attitude
- Proactive
- Good interpersonal skill
- Leadership
- Google Ads
- Background in [Type] marketing
- Customer demographics understanding
- Marketing strategy development
- MailChimp
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Marketing Officer - Global Trust Savings and Loans Limited
01.2020 - 08.2023
DS Adegbenro ICT Polytechnic - Higher National Diploma, Electrical/Electronic Engineering
10.2017 - 11.2019
Customer service officer - Guaranty Trust Bank Plc
01.2015 - 01.2017
Moshood Abiola Polytechnic - Ordinary National Diploma, Electrical/Electronic Engineering
01.2012 - 10.2014
Fanlot Comprehensive High School - Senior Secondary School Certificate , SSCE
01.2005 - 06.2010
- SSCE,
Similar Profiles
Olukayode ShennaikeOlukayode Shennaike
Lead Information Technology Specialist at Global Trust Savings and Loans LimitedLead Information Technology Specialist at Global Trust Savings and Loans Limited
Naa Odey Bo AwudzieNaa Odey Bo Awudzie
Consultant at Peratto Consult Limited Company - Global Access Savings and Loans (In Receivership)Consultant at Peratto Consult Limited Company - Global Access Savings and Loans (In Receivership)
MARTHA YAA PUDADAMARTHA YAA PUDADA
Senior Loan Administrator at Izwe Savings and Loans Limited GhanaSenior Loan Administrator at Izwe Savings and Loans Limited Ghana
Scott RalstonScott Ralston
Customer assistant at MorrisonsCustomer assistant at Morrisons
Gordon RaymentGordon Rayment
Régional Finance Business Partner at BiffaRégional Finance Business Partner at Biffa