Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Accomplishments
Timeline
Generic

Taiwo Fayemi

London

Summary

Collaborative leader with dedication to partnering with co-workers to promote an engaged, empowering work culture. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am looking to secure a challenging new role where my skills, knowledge, and previous experience could be further utilised.

Overview

18
18
years of professional experience
11
11
years of post-secondary education

Work history

Operational Officer

TFL
London
11.2022 - Current
  • Providing high levels of customer service to members of the public and the users of Transport for London services
  • Carrying out enforcement and compliance activity across specified modes of transport across London
  • Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks
  • Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
  • Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RSAS), and bye-law enforcement
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.

Store Manager

Dreams Bed
Orpington, Bromley
07.2014 - 11.2022
  • Responsible for overseeing all aspects of running the business, including, but not limited to: Store operation; scheduling, payroll, staff development, marketing outreach, and maintenance of store standards
  • Making sure the store achieves sales and profitability target
  • Lead, motivate, and train the sales team on developing their customer service skill as well as cultivating their existing customers
  • Assisted in recruiting, hiring, and onboarding store staff.
  • Making sure the store performs at green standard across set KPIs
  • Store administration which includes stock take, profit and loss management.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Set SMART goals for the store team, develop staff abilities, and increasing sales performance.

Sales Floor Supervisor

Phone4u
London
05.2006 - 06.2007
  • Overseeing the sales floor operation for the whole store by being the first contact before transferring the customer to the sales advisors
  • Providing the highest levels of customer service across the board
  • Helping with a sales advisor to select a product or service that suits the customer's required needs
  • Managing the store in the absence of the store manager
  • Coaching and reviewing all sales staff (15 staff)
  • Visual merchandising and inventory management
  • Consistently exceeded revenue KPIs, enforcing performance standards, policies, and procedures across all levels of venue operations.

Call Centre Team Leader

Bidup TV
London
05.2005 - 05.2006


  • Manage both inbound and outbound sales calls.
  • Manage existing customer queries via telephone and email.
  • Provide an excellent level of customer service to our existing and potential customers and build long-lasting relationships with customers
  • Process deposits, communicate the customers' requirements accurately, and schedule follow-up contact.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Education

HND - Business Management(Marketing, management and leadership

Open University
10.2016 - 07.2020

BTEC - computing

Southwark College
09.2001 - 07.2003

Diploma - Networking

Southwark College
10.2000 - 07.2001

GCSEs -

Fakunle Comp High School
NIgeria
09.1992 - 07.1997

Skills

  • Key IT Skills:
  • MS Office, email and Internet applications
  • Ability to prioritize
  • Data entry
  • Scheduling and calendar management
  • Presentation design

Interests

Basketball, Boxing, Football, Motorsport and Reading

Additional Information

  • Personal details

Accomplishments

Completed scrum master crash course in 2021

Timeline

Operational Officer

TFL
11.2022 - Current

HND - Business Management(Marketing, management and leadership

Open University
10.2016 - 07.2020

Store Manager

Dreams Bed
07.2014 - 11.2022

Sales Floor Supervisor

Phone4u
05.2006 - 06.2007

Call Centre Team Leader

Bidup TV
05.2005 - 05.2006

BTEC - computing

Southwark College
09.2001 - 07.2003

Diploma - Networking

Southwark College
10.2000 - 07.2001

GCSEs -

Fakunle Comp High School
09.1992 - 07.1997

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Taiwo Fayemi