JIRA
Seasoned Business Analyst with several years of industry success, offering expertise on business and systems requirements, user acceptance testing and end-user training. Experienced in small start-up and medium business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support business growth and revenue, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. . Accomplished at leveraging past lessons to inform future decision-making.
• Delivered high-impact projects within agreed parameters, improving resource utilization by 25%.
• Spearheaded the transition and implementation of new systems, enhancing post-project support by 20%.
• Enforced compliance with regulatory standards, mitigating risks and reducing project delays by 10%.
• Oversaw budgets exceeding £5M, maintaining strict cost control and delivering projects under budget.
• Enhanced team efficiency by providing tailored training and coaching, increasing performance metrics by 30%.
• Cultivated a collaborative environment, improving interdepartmental communication and project outcomes.
• Drove client retention by 30% through strategic relationship management and contract negotiation.
• Led the execution of OOH campaigns that boosted client visibility and revenue, achieving a 20% increase in annual sales.
• Negotiated multi-year contracts with external vendors, improving profit margins by 25%.
• Mentored and trained team members, enhancing overall productivity by 25%.
• Optimized supply chain processes, reducing project delivery time by 15%.
• Delivered high-profile advertising projects, securing a 98% client retention rate.
Requirements Gathering
Chartered Institute of Business Consultants
National Institute of Marketing
JIRA
Microsoft Visio
Balsamic Wireframes
Microsoft Project
CBAP - Certified Business Analysis Professional