Clear Care
Taina Akhtar
Residential Manager
Chigwell
Overview
25
25
years of professional experience
13
13
years of post-secondary education
3
3
Languages
16
16
Certifications
Work History
Support Worker
Jamie Steele
Essex
03.2019 - Current
- Providing emotional support to individuals and their families
- Providing practical support for individuals and their families, such as helping with household tasks, personal care and paperwork
- Supporting and monitoring their healthcare needs, including administering medication and temperature checks
- Supporting them to pursue hobbies and interests
- Supporting the learning of new skills or gaining employment
- Teaching life skills, such as budgeting and paying bills
- Helping with everyday tasks such as meal preparation, writing a shopping list, going shopping or maintaining their housing tenancy
- Helping them to access community facilities and be included in community groups
- Understanding their communication needs and adapting your communication to each individual, e.g
- Sounds, tones, body language
- Working with other professionals, such as doctors and therapists, to ensure consistency of support
- Analysing an individual’s needs and drawing up a focused support plan
- Becoming both a role model and companion to the individual and uncovering shared interests, such as hobbies and outings
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Monitored clients' overall health and well-being and noted significant changes.
- Contributed to an interdisciplinary team approach when addressing complex client situations or needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Trained and coordinated work of new support workers.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Home Manager
Heartwood
London
09.2022 - 09.2023
- I have been promoted to home manager and am currently doing my NVQ level 5
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Led successful inspections from state regulatory agencies by maintaining meticulous records of resident data and facility activities.
- Streamlined operations by effectively managing staff schedules, resources, and budget allocations for optimal efficiency.
- Maintained high levels of resident engagement through diverse recreational activities catering to various interests within the population served.
- Improved resident satisfaction by implementing personalized care plans and coordinating with multidisciplinary team members.
- Ensured compliance with state regulations and facility policies through consistent monitoring and updating of procedures.
- Increased occupancy rates through effective marketing strategies targeting local community members in need of residential care services.
- Fostered a positive working atmosphere by cultivating strong relationships among team members and encouraging collaboration.
- Championed resident rights and advocated for their needs within the facility, fostering a strong sense of community and belonging among residents.
- Reduced employee turnover rates by creating an engaging work environment that valued professional development opportunities.
- Spearheaded continuous improvement efforts within the facility by identifying areas for growth or enhancement based on internal evaluations or industry best practices.
- Conducted property move-ins, move-outs and walk-through inspections.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Enhanced staff performance by providing regular training sessions, support, and feedback on their job responsibilities.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Reported and documented maintenance requests and scheduled appropriate services.
- Strengthened communication between staff, residents, and families through regular meetings, updates, and transparent dialogue.
- Managed crisis situations efficiently with prompt decision-making skills while maintaining the safety of all parties involved.
- Facilitated smooth transitions for new residents by coordinating with admission teams, medical professionals, and families to ensure all necessary information was obtained prior to movein.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deputy Manager
Heartwood care
London , Essex
01.2022 - 09.2022
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
Residential Support Worker
Heartwood care
London , Essex
03.2020 - 01.2022
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Monitored and assisted residents through individual service plans.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Assisted residents with basic activities of daily living.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Reported changes in resident condition and health to resident care manager.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Monitored client medications and adherence to individual treatment plans.
- Helped build important life skills such as cooking and cleaning.
- Provided support during family visits or events, fostering positive relationships between residents and their loved ones.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Scheduled and accompanied clients to medical appointments.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided counseling and crisis intervention services.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
- Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Implemented behavior modification plans consistently to support positive behavioral changes in residents over time.
Mental Health Support Worker
Oakwood House Care Home
Essex
01.2019 - 03.2020
- Work under the supervision of qualified staff
- To observe report and record changes in the clients physical, mental health and behaviour
- To provide care for clients as planned in Multi–disciplinary Team (MDT) meetings
- To be aware of and work to the principles of the Mental Health Act (MHA)
- To give and receive clear messages by telephone and or personal contact
- To provide the necessary physical care to clients to help them complete daily living activities i.e
- Personal hygiene, diet and fluid intake, clothing and laundry, maintaining personal environment, maintaining rest and sleep and activity, physical observations
- To act in a manner to respect the customs, individuality, values, sexuality and spiritual beliefs, activity, supporting the individual to fulfil these
- To provide social activities, emotional support and stability to clients to ensure effective engagement whilst maintaining professional boundaries
- To contribute in the assessment, planning, implementation and evaluating care
- To create and maintain professional supportive relationships with all members of staff with other professionals and agencies to enhance recovery
- To provide escort duties to the client under the direction of the nurse in charge
- To carry out observations as per individual care plans, client needs.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Supported continuity of care after discharge with individualized discharge plans.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Implemented evidence-based interventions for substance abuse treatment.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Documented client progress in confidential files.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Educated clients and families about dangers of substance abuse and addiction.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Developed and implemented activities to help clients develop social and independent living skills.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Assisted in development and implementation of relapse prevention strategies.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Maintained client records to document assessment, treatment plans and progress.
Cabin Crew
City Cruises
London
06.2019 - 03.2020
- Greeting passengers as they board and exit the boat
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
- Serving meals and refreshments
- Checking the condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedures
- Administering first aid
- Dealing with emergencies
- Supplying passengers with newspapers, magazines and in-flight entertainment
- Selling commercial goods and pursuing sales targets
- Producing written reports after completing a journey.
Administrator
Beamfast
London
01.2019 - 06.2019
- Taking all calls
- Dealing with complaints
- Data entry
- Excel spreadsheet
- Emailing
- Management of office equipment
- Maintaining a clean and enjoyable working environment
- Handling external or internal communication or management systems
- Managing clerical or other administrative staff
- Organising, arranging and coordinating meetings
- Sorting and distributing incoming and outgoing post
Events Assistant
Gilwell Park
Chingford
05.2018 - 12.2018
- Perform assistance duties to the special events managing department
- Assist and support organisation and events manager in his/her day to day tasks
- Perform special events duties like checking and establishing set ups, for events and programs
- Provide special services to guests from their check-in time to until they check-out
- Provide services to guests at special events like transportation, accommodation and catering
- Greet guests and take care of their needs at special events
- Conduct research on venues and book for special events
- Maintain and manage event databases, timelines and files
- Interact and coordinate with other events managing staff in conducing special event programs.
Front of House Staff
La Sala
Essex
01.2017 - 11.2018
- Manage the Reception, Telephony
- Reservations, Catering and Cleaning over a large account
- Deliver the professional greeting of clients and visitors, to the highest standards
- Monitor, manage and review the Catering and Cleaning contracts
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Lead monthly management report meetings with the client and build strong relationships with key business leaders
- Strong detail analysis of service delivery and identify continuous improvements
- Introduce systems for analysis of service delivery ie mystery shoppers etc
- Monitor the team’s performance promoting achievements and identifying weaker areas for improvement
Nursery Assistant, Deputy Manager, Duty Manager, Operations
Queens Nursery
11.2016 - 05.2017
- As a Nursery Assistant I was responsible to the Manager, Manager and Senior Nursery Nurse
- It was my job to adhere to Policies & Procedures of Queens baby n Nurseries in compliance with the Children Act, Health and Safety legislation and within the guidelines of Ofsted and the Welfare
- Requirements
- Ensuring confidentiality is maintained in the nursery
- Working as part of a team
- The care and supervision of the children with regard to their physical, emotional and intellectual needs
- Working with the Nursery Nurse on planning and preparation of activities, to meet children's individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery
- Offering all children equal opportunities with regard to their religious persuasion, racial origins, gender, disabilities, cultural or linguistic background; in particular, challenge situations where racism or discrimination is displayed
- Keeping of development records and observations
- Positive management of children's behaviour
- Preparation, care, cleanliness and maintenance of the playrooms and equipment
- Providing a good role model for Students and help new staff to fit into the nursery
- Keeping accident, incident and risk assessment records
- Supervision of meals and mealtimes and where appropriate preparation of babies
- Bottles
- Laundry duties
- Attendance of staff meetings as arranged by the Nursery Manager
- Participating in regular parents' evenings, publicity, open weekends and children's outings
- Any other duties appropriate to the post as directed by the Nursery Manager and The Company Directors
- Kitchen Duties and cleaning duties if required
Receptionist
Orange Square
Cranbrook, Ilford
01.2011 - 01.2015
- Welcomes visitors in person or on the telephone
- Directs visitors
- Maintains security and issues visitor badges
- Maintains telecommunication system
- Maintains safe and clean reception area
- Maintains continuity among work teams
- Contributes to team effort
- Update files
- Cash handling
- Organise diary for viewings
Team Leaser
Caesars Estates, Estate Agents
Longbridge, Barking
04.2006 - 01.2011
- Conducting viewings
- Negotiating offers with Sellers/Landlords - Buyers/Tenants
- Coordinating property marketing campaigns
- Handling new and existing Seller/landlord enquiries
- Integrating with Customers face to face
- Canvassing/ Leafleting
- Procurement Management
- Supporting corporate clients on business stay in U.K
- Responsible for meeting and staff supervision
Scheme Manager
East Thames Housing Group
12.2004 - 04.2006
- Salary £26,000
- Management of daily running of two Care Schemes
- Creating Support plans and care plans for elders to assist with helping with living needs
- Adhere to duties and responsibilities placed upon by health and safety legislations and trust polices
- Ensuring all services are accessible to service users via meetings, leafleting, and appropriate sign posting
- Providing educational and personal support regarding language courses and physical exercise courses
- Collaborating with external primary care trusts providers
- Promoting skills and work participation amongst service users
- Improving knowledge for service users regard community services
- Involved in audit inspection checks, and guideline implementation to meet regulations
- Developing information and events to provide practical work and living skills advice
- To provide short term intervention with user of mental health or substance misuse issues
- Accounts and budgets management
- Organizing events and meetings for clients and staff
- Supporting clients who wish to work in finding paid unpaid work, providing sufficient support to attend work interview
- Support with c.v and pre-interview skills
- Assisting with welfare benefits completing forms and additional support regarding budgeting and crisis loans
- Liaise with external agencies to create work partnerships
- Carry out risk assments and initial re-housing interviews
Support Worker
Camden Council
London
09.2003 - 02.2004
- Providing support to homeless families with a range of support needs within the London Borough of Camden
- Assisting refugees and asylum seekers, those suffering domestic violence, mental illness and depression, HIV/Aids, the disabled, those with physical and sensory impairment, complex drugs and alcohol dependency and associated mental ill health, learning disabilities and language barriers
- Helping clients with issues relating to housing, education, childcare, social workers counseling and other forms of meditation techniques
- Visiting clients in their homes to provide one to one support
- Helping clients to maintain good communication with the council regarding rent arrears and procurement issues, housing management and tenancy sustainment
- Providing an advocacy service for clients, to provide a care and support package for tenants in temporary accommodation, including re-settlement advice, housing options interviews, fundraising and access to benefits
- Carrying out welfare rights work, client rent accounts, completion of standard council application forms, referral forms and initial risk assessments
Monitoring Officer
Action 4 Employment
Holloway
01.1999 - 12.2002
- Overseeing a portfolio of 40 regular clients of long term unemployed referred via the job centers
- Allocating clients to teams appropriate to their social skills
- Organising initial interviews with clients and assessing their skills
- Providing basic skills classes including numeracy classes, I.T training and other educational services
- As health and safety officer was responsible for ensuring that work placements provided all adhered to safety regulations
- Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Proofread and edited clients' resumes to improve interview chances.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
GCSE - GCSE
Waltham forest School for Girls
Walthamstow 09.1990 - 09.1995
A Level - A Level
Sir George Monoxue
Chingford 09.1995 - 09.1998
Bachelor Of Arts - Law
University of East London
Barking 09.1998 - 09.1999
Bachelor Of Science - Psychology
University of East London
East London 09.2008 - 09.2011
Nvq Level 5 - Leadership And Management
Excelsis
London 12.2022 - 08.2023
Timeline
Nvq Level 5 - Leadership And Management
Excelsis
12.2022 - 08.2023
Home Manager
Heartwood
09.2022 - 09.2023
Deputy Manager
Heartwood care
01.2022 - 09.2022
Residential Support Worker
Heartwood care
03.2020 - 01.2022
Cabin Crew
City Cruises
06.2019 - 03.2020
Support Worker
Jamie Steele
03.2019 - Current
Mental Health Support Worker
Oakwood House Care Home
01.2019 - 03.2020
Administrator
Beamfast
01.2019 - 06.2019
Events Assistant
Gilwell Park
05.2018 - 12.2018
Front of House Staff
La Sala
01.2017 - 11.2018
Nursery Assistant, Deputy Manager, Duty Manager, Operations
Queens Nursery
11.2016 - 05.2017
Receptionist
Orange Square
01.2011 - 01.2015
Bachelor Of Science - Psychology
University of East London
09.2008 - 09.2011
Team Leaser
Caesars Estates, Estate Agents
04.2006 - 01.2011
Scheme Manager
East Thames Housing Group
12.2004 - 04.2006
Support Worker
Camden Council
09.2003 - 02.2004
Monitoring Officer
Action 4 Employment
01.1999 - 12.2002
Bachelor Of Arts - Law
University of East London
09.1998 - 09.1999
A Level - A Level
Sir George Monoxue
09.1995 - 09.1998
GCSE - GCSE
Waltham forest School for Girls
09.1990 - 09.1995
Skills
- Budgeting and Cost Control
- Growth Projections
- Case Management
- Effective Customer Communication
- Public Speaking
- Verbal and Written Communication
- Staff Management
- Team Growth
- Complaint Reviews
- Project Requirements
- Emergency Response
- Operations Management
- Client Base Retention
- Budgetary Controls
- Team Management
- Strategic Planning
- Client Requirements
- Emotional Support
- Safety Standards
- Treatment Planning
- Critical Thinking
- Supporting Daily Living Needs
- Team Goals
- Professional Development
- Editing Oversight
- Operational Records Review
- Mentoring
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, reliable manager, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in management.Ready to help team achieve company goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Mentor
IT skills
Certification
Prevent Awareness
Prevent Referrals
Equality diversity and inclusion awareness
Cyber security best practice
First aid
First for first aiders
Suicide awareness training
Supporting in a trauma, informed way
Safeguarding children, awareness training
Mental health, awareness, training
Autism, awareness training
Self harm training
Safeguarding children training
Loan working training
Health and safety training
COVID-19 training
Moving and handling training
Fluids and nutrition training
Medication, administration training
Female genital, mutilation training
Infection, prevention and control training
Child, sexual exploitation, training
Safeguarding and protection of adults training
Fire awareness in care training
Fire awareness in care training
Data protection and GDPR training
Food safety training, level two
Anti-bullying training
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