Tahsin Anwar Shopnil
Sutton
Summary
I am an enthusiastic person who believes in perseverance of my work. My experience in the various industry highlights my eligibility towards Interpersonal communication skills. I’m at my best form when working under pressure.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Night manager
Bvlgari Hotel
London, United Kingdom
2025.06 - Current
- Oversaw nightly operations to ensure seamless guest experiences and high service standards.
- Managed front desk activities including check-ins, check-outs and guest inquiries.
- Coordinated with various departments to resolve guest issues and enhance satisfaction.
- Trained and mentored staff on service protocols and problem-solving techniques.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Conducted thorough audits of nightly transactions to ensure accuracy and integrity of financial records.
- Managed internal audits, maintaining impeccable standard adherence.
- Produced and distributed audit summary reports.
RECEPTION MANAGER
The Scotsman Hotel
Edinburgh, Scotland
2024.11 - 2025.05
- Ensure Outstanding customer care at all times
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
- Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
- Monitor & manage office supplies, inventory & equipment’s.
- Assist FOM to conduct interview and ensure hiring the right people for the job.
- Document & escalate incidents or concerns in accordance with company policy.
- Led reception team in providing exceptional customer service to ensure a welcoming environment.
FRONT OFFICE SUPERVISOR
The Berkeley Hotel
Knightsbridge, London
2023.11 - 2024.11
- Ensure Outstanding customer care at all times.
- Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
- Cross Check all billing instructions are correctly updated
- Takes responsibility in the absence of the Duty Manager
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Followed and maintain credit limit policies.
GUEST SERVICE ASSOCIATE
JW Marriott Grosvenor House
London
2022.07 - 2023.10
- Provided assistance during guest registration & Departure by using Opera.
- Assisted guests with questions and billing issues.
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information.
- Anticipated guests need and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Dealt with cash and digital payments & Refunds
- Room Allocating during periods of heavy occupancy
- Dealing with guest complain is one of the major role.
NIGHT AUDITOR
Travelodge
High Wycombe
2022.03 - 2022.06
- Provided assistance during guest registration & Departure by using Opera.
- Worked as night auditor.
- Dealt with cash and digital payments
Management Trainee
APEX DMIT
Dhaka
2021.07 - 2021.12
- Assured the quality service generated by the field force
- Provide end to end customer service
- Ensured timely service delivery to customer
STUDENT COUNSELOR
Optimus Education & Visa Services
Dhaka
2020.07 - 2021.07
- Advise students individually and in groups on academic programs for individual interests.
- Counsel students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
GUEST SERVICE ASSOCIATE
JW Marriott
Kuala Lumpur
2020.01 - 2020.07
- Provided assistance during guest registration & Departure by using Opera Cloud.
- Assisted guests with questions and billing issues.
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information.
- Understood customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
CALL CENTER REPRESENTATIVE
Budget Heating & Plumbing Services
Malaysia
2017.04 - 2018.08
- Promoted available products and services to customers during service, account management and order calls.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
- Entered customer interaction details in to track requests, document problems and record solutions offered.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor of Hospitality & Tourism -
Segi University
Malaysia 2017.01 - 2020.01
Skills
- Communication
- Adaptability
- Emotional Intelligence
- Time Management
- Fast Learner
- Goal Oriented
- Problem Solver
LANGUAGES
English
Bengali
Hindi
References
REFERENCE CAN BE PROVIDED UPON REQUEST
Accomplishments
- Top Enroller- Dec 22 to October 23
- Top Up seller- Dec 22 to October 23
- Associate of the Month- 4 times
Timeline
Night manager
Bvlgari Hotel
2025.06 - Current
RECEPTION MANAGER
The Scotsman Hotel
2024.11 - 2025.05
FRONT OFFICE SUPERVISOR
The Berkeley Hotel
2023.11 - 2024.11
GUEST SERVICE ASSOCIATE
JW Marriott Grosvenor House
2022.07 - 2023.10
NIGHT AUDITOR
Travelodge
2022.03 - 2022.06
Management Trainee
APEX DMIT
2021.07 - 2021.12
STUDENT COUNSELOR
Optimus Education & Visa Services
2020.07 - 2021.07
GUEST SERVICE ASSOCIATE
JW Marriott
2020.01 - 2020.07
CALL CENTER REPRESENTATIVE
Budget Heating & Plumbing Services
2017.04 - 2018.08
Bachelor of Hospitality & Tourism -
Segi University
2017.01 - 2020.01