Tahseen Bukhari
London,United Kingdom
Summary
Analytical Junior Data Analyst with knack for uncovering insights and trends. Skilled at transforming raw data into actionable strategies, leading to improved decision-making and enhanced business performance. Capable of transforming complex data into actionable insights using tools like Excel and SQL. Proven ability to collaborate across teams, leveraging data to drive process improvements and support key business objectives.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Scrum Master & Data Analytics Specialist
Standard Chartered Bank
London, United Kingdom
11.2019 - 12.2023
- Led sprint planning sessions, ensured alignment with business objectives.
- Mitigated risks by identifying and resolving data discrepancies rapidly.
- Enhanced team productivity by facilitating daily stand-up meetings.
- Managed stakeholder expectations, fostered good working relationships.
- Developed communication channels to ensure transparency amongst stakeholders.
- Streamlined processes for collecting and analysing data, improving efficiency and business strategy enhancement.
- Improved data quality by implementing structured validation checks.
- Streamlined account opening process which resulted in minimal wait times for customers.
- Conducted root cause analysis to address recurring issues in production line effectively.
Integrated Middle Office Specialist
Standard Chartered Bank
London, United Kingdom
03.2014 - 11.2019
- Liaised with relevant parties for resolution of discrepancies.
- Assured accuracy for all transactions with meticulous data entry.
- Enhanced customer experience, handled queries swiftly and professionally.
- Validated trade details to ensure regulatory compliance at all times.
- Resolved issues promptly, minimised operational losses due to errors.
- Increased efficiency by automating manual processes where possible.
- Bolstered process efficiency, identified bottlenecks in existing workflows.
- Created and maintained client profiles, files and archives with stringent adherence to data security requirements.
- Supported internal teams in delivering actionable insights on financial performance and improvement opportunities.
- Recognised and resolved data quality and reconciliation concerns to restore integrity.
- Successfully delivered on tasks within tight deadlines.
IT Support
SAM Learning
London
01.2013 - 03.2014
- 1st line support being the first point of contact for customers on the phone when customers have issues with SAM Learning website
- Respond to all emails with efficiency on grammar and in a timely manner
- Bigger issues such as faults with student data or with SAM Learning website, tickets are created and escalated to 2nd and 3rd line when necessary to solve corresponding issues
- Report content errors and present suggestions to content team
- Provide training to end user via phone or email, giving time to explain to less tech savvy clients in an understandable guide
- Troubleshooting Printers, Scanners, Fax machine, Router, PC, Laptops
- Testing / Deployment new activities to ensure they have no bugs for release
Education
Bachelor of Science (Honours) - Computing and Information Systems
Goldsmiths Colleges, University of London
09.2008 - 07.2012
Skills
- SQL
- Data analysis
- Agile working
- MS applications
- Data visualization
- Tableau
- Power BI
Timeline
Scrum Master & Data Analytics Specialist
Standard Chartered Bank
11.2019 - 12.2023
Integrated Middle Office Specialist
Standard Chartered Bank
03.2014 - 11.2019
IT Support
SAM Learning
01.2013 - 03.2014
Bachelor of Science (Honours) - Computing and Information Systems
Goldsmiths Colleges, University of London
09.2008 - 07.2012
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