Tahlia Gaffney
Ormskirk,United Kingdom
Summary
Offering strong organisational and leadership skills, combined with background in customer service and team coordination. Knowledgeable about managing day-to-day operations, ensuring smooth workflow, and handling customer inquiries with professionalism. Ready to use and develop communication, problem-solving, and team management skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work history
Floor supervisor
Ormskirk Food and Drink Market
Ormskirk, Lancashire
2022.12 - Current
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Assisted in recruitment processes to build a reliable and competent workforce.
- Delegated tasks effectively, maximising employee skill utilisation.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Maintained company standards with regular quality checks.
- Coordinated staff shifts for optimal coverage during peak hours.
- Handled customer complaints, leading to higher satisfaction levels.
- Collaborated with management on strategic planning for seasonal sales events.
- Conducted training for better customer service results.
- Improved team morale by implementing a positive feedback system.
- Led team meetings for clearer communication and task delegation.
- Provided first-line support to staff members, resolving issues promptly.
- Ensured cleanliness, resulting in an improved health and safety record.
Waitress
Plough Inn
Skelmersdale, Lancashire
2024.04 - 2024.06
- Enhanced guest satisfaction through attentive and prompt service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained clean and organised dining area for customer comfort.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Managed table settings for enhanced dining experience.
Education
GCSEs -
St Bedes Catholic Highschool
Ormskirk 2017.09 - 2022.06
A-Levels -
Winstanley College
Wigan 2022.09 - 2024.06
Undergraduate Degree - Law
University of Liverpool
Liverpool 2024.09 -
Timeline
Undergraduate Degree - Law
University of Liverpool
2024.09 -
Waitress
Plough Inn
2024.04 - 2024.06
Floor supervisor
Ormskirk Food and Drink Market
2022.12 - Current
A-Levels -
Winstanley College
2022.09 - 2024.06
GCSEs -
St Bedes Catholic Highschool
2017.09 - 2022.06