Tahlia Beale
Brighton
Summary
Customer-focused professional with experience in horticulture and customer service. Proven ability to connect with clients and deliver tailored solutions. Committed to enhancing customer satisfaction and providing reliable service in fast-paced environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Horticultural Customer Advisor
Dobbies Garden Centre
Brighton
04.2024 - 02.2026
- Utilised tools and equipment to effectively maintain horticultural displays and work areas.
- Applied horticultural knowledge to identify plants and diagnose environmental stress.
- Organised monthly customer engagement events for children, adults and dogs, enhancing community interest in gardening.
- Designed floral displays to attract customer attention and boost sales.
Independent Dog Walker & Pet Sitter
Bath & Brighton
06.2017 - 02.2026
- Provided reliable pet care services for multiple clients, including dog walking and overnight sitting.
- Built long-term client trust through professionalism, responsibility and clear communication.
- Managed scheduling independently while balancing education and other employment commitments.
- Adapted care routines to individual animal needs, demonstrating attentiveness and problem-solving skills
Customer Service Assistant
Admiral Slots & Casino
Brighton
01.2023 - 02.2024
- Conducted ID checks in line with Challenge 25 and compliance regulations while maintaining a safe and professional environment.
- Delivered efficient food and beverage service with high standards of presentation and customer care.
- Promoted offers, events and games through proactive and positive customer engagement.
- Handled cash transactions accurately in a busy customer-facing environment
Reservations Assistant
Thermae Bath Spa
Bath
04.2021 - 09.2022
- Managed high-volume booking enquiries using online reservation systems while maintaining accuracy and attention to detail.
- Delivered friendly and professional customer service as the primary point of contact for guests.
- Maintained detailed knowledge of services and packages to provide tailored recommendations.
- Thrived in a fast-paced, high-traffic environment while supporting smooth front-of-house operations.
Kitchen Porter
The Tollgate Inn
Holt
07.2019 - 01.2021
- Maintained high standards of cleanliness and hygiene across kitchen and food preparation areas in a fast-paced environment.
- Supported chefs and kitchen staff to ensure smooth and efficient service during peak periods.
- Managed dishwashing, waste disposal and stock rotation in line with health and safety regulations.
- Recognised for reliability and performance with Kitchen Porter of the Year Award
Education
BSc (HONS) - Ecology and Conservation
University of Brighton
09.2022 - 08.2025
Level 2 - Electrical Installation
MET College
Brighton 09.2025 -
Skills
- Public speaking
- Knowledge of licensing and GDPR legislation
- Comfortable with late hours
- Cash handling
- Outstanding customer service
- Fully competent using Microsoft packages (Excel, Word, Powerpoint) and statistical analysis software (Jamovi)
Certification
- Full UK Driving Licence
- DBS Checked
- Hedgehog Studentship Gold Award
Affiliations
- Gardening
- Music (DJ and producer)
- Health & Wellbeing
Timeline
Level 2 - Electrical Installation
MET College
09.2025 -
Horticultural Customer Advisor
Dobbies Garden Centre
04.2024 - 02.2026
Customer Service Assistant
Admiral Slots & Casino
01.2023 - 02.2024
BSc (HONS) - Ecology and Conservation
University of Brighton
09.2022 - 08.2025
Reservations Assistant
Thermae Bath Spa
04.2021 - 09.2022
Kitchen Porter
The Tollgate Inn
07.2019 - 01.2021
Independent Dog Walker & Pet Sitter
Bath & Brighton
06.2017 - 02.2026