Tahir Hussain

• Acting as a single point of contact for incoming calls and emails for over 2000 staff across the world
• Troubleshooting hardware and software issues at 1st and 2nd Line level
• Taking ownership of tickets and managing escalations to 3rd line support teams
• Install, configure, update operating systems and software using standard deployment process
• Office 365 administrative duties including licensing, AD permissions (Azure), mailbox management
• Intune MDM configuration/deployment for laptops
• Install and manage Zebra printers and mobile devices.
• Test and troubleshoot CCTV and other equipment regularly to ensure functionality
• Experience in supporting:

-Active Directory( MS AzureAD), Group Policy, MS Server 2016 and 2012

-Office 365, Microsoft Defender for Office 365, Mimecast

-Citrix workspace, Amazon workspace, Fortinet VPN, Sophos security, Sharepoint

-Intune, SOTI MDM,ITIL Process Hikvision and Qognify CCTV

• Install, assemble, and configure computers, monitors,
  network infrastructure, and peripherals (e.g., printers,
  scanners).
• Providing first line and 2nd line support to multiple business and SMEs
• Supporting local IT setup, deployment and maintenance of equipment.
• Office 365 account and mailbox management

• Acting as a first point of contact for IT support via phone, email or ticketing system
• Troubleshooting common IT issues and user account management
• Providing support for Office 365 and windows
• Managing escalations to 2nd line.
• Setup of new users and IT equipment

• First line support to school staff and their students.
• Install and maintain hardware and software.
• Deployments of MDM iPads and supporting apps
• Office 365 and cloud storage management