Tahir Hussain

• Work part time undertaking security roles at various locations jobs include upholding Licensing policicies and procedures, ensuring customers in the venues are safe, Providing customer service and helping colleagues deal with conflict situations
• Have shadowed various trainers and helped them with the training in Conflict Management
• Have worked as a Door Supervisor at various locations to gain Knowledge and hands on experience of the industry.

• Safeguarding vulnerable adults and children, Manual Handling, Food Hygiene L1/2, Functional Skills L1/L2, RPVD L2, Health and Safety in Construction L1

• Customer Service L1/2, Cleaning and support Services L1/2, RPVD L2, Hospitality L2
• Evaluated candidate performance against established criteria, delivering fair and unbiased appraisals.
• Provided constructive criticism during feedback sessions after evaluations, fostering an environment of continuous learning amongst candidates.
• Monitored consistency in scoring across the board by implementing quality control measures.
• Reviewed and updated existing assessment methodologies to improve effectiveness.
• Ensured compliance with data protection laws during all stages of assessment procedures thus safeguarding company's reputation against potential legal issues related to privacy infringement.

• Duties include check-in, escort and general assistance for passengers to the highest standard of customer care, prepare all documentation in compliance with airline requirements
• To deal with property irregularities and to liaise with other agencies to ensure on time departures are achieved
• To complete and dispatch boarding passes and bag tags and provide the highest level of customer service at all times especially in the event of delays, cancellations and diverts.
• Streamlined boarding process by effectively managing queues at the gate.
• Enhanced passenger satisfaction by providing high-quality customer service.
• Coordinated with ground staff to manage baggage handling, minimising mishandlings.

• Managing a case load of learners {60] and completing their assessment
• Provide training according to individual needs
• Assess NVQ’s in customer service, cleaning and support and Road Passenger Transport
• Competent in assessing customer service level 1 & 2 Visiting learners in the workplace and assessing / tutoring them in their NVQ qualifications and ensuring the successful outcome for the NVQ in line with contractual requirements and targets Train, support and help learners with the course Good administration in maintaining documentation on learners' NVQ records Creating learner portfolios to agreed target standards and ensure they are submitted on time
• Assisting with development of the course to ensure the course is up to date and liaises with the course tutor to ensure that the learners needs are met on the course.

Subjects: Chemistry, Biology, French

Subjects: Mathematics (C), English (C), French (B), Urdu (B), Geography (C), Chemistry (C), Biology (C)