TAHASINUL ISLAM
Reading,Berkshire
Summary
Dynamic professional with a strong foundation in customer service and communication with 4+ years of experience, adept at handling cash transactions and managing time efficiently. Demonstrates exceptional leadership and teamwork skills, ensuring seamless operations and problem-solving in fast-paced environments. Proficient in computer skills and telephone etiquette, with a keen attention to detail that enhances multitasking capabilities. Committed to leveraging these competencies to drive organisational success and achieve career growth within the industry. Looking for a new, challenging position that would allow to leverage the skills and experiences to their best and further all professional developments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Assistant
The Hatch Gate Inn, Burghfield Spices
Reading, Berkshire
11.2021 - Current
- Responded to and managed over 50 customer inquiries and complaints via phone, email, and social media each days.
- Managed product sales and processed payments efficiently.
- Provided technical assistance to customers, resolving issues promptly.
- Offered helpful advice on product selection, leading to increased sales.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Maintained accurate customer relationship management database for effective tracking.
- Tracked orders and coordinated timely deliveries.
- Adhered to company policies and procedures consistently.
- Monitored customer satisfaction levels to identify improvement areas.
Education
Bachelor of Arts - Business
London South Bank University
London, England 09.2021 - 06.2024
Skills
- Excellent communication
- Leadership
- Time management
- Cash handling
- Problem-solving
- Telephone etiquette
- Customer Service
- Attention to Detail
- Efficient in multitasking
- Teamwork
- Computer Skills
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
References
References available upon request.
Timeline
Customer Service Assistant
The Hatch Gate Inn, Burghfield Spices
11.2021 - Current
Bachelor of Arts - Business
London South Bank University
09.2021 - 06.2024