Taha Ilyas
Bradford,England
Summary
Operations-focused professional with experience managing day-to-day workflows across key European markets. Skilled in coordinating and supporting customer service teams, onboarding staff, and improving internal processes. Proficient in tools such as HubSpot, Aircall, and Excel, with a collaborative approach to working alongside technical, finance, and project teams. Reliable, detail-oriented, and comfortable in fast-paced, cross-functional environments.
Overview
2026
2026
years of professional experience
Work history
Assistant manager
La Crepe House
Bradford, West Yorkshire
06 2022 - 04 2023
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Developed long-term training strategies for new and existing employees across multiple departments.
B2B sales executive
Ucan Secure IT
Bradford , West Yorkshire
03 2024 - 03 2024
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Maintained store standards to uphold clean, professional appearances.
Telesales agent
Eco Save Glass
bradford, West Berkshire
12 2024 - 12 2024
- Answered customer enquiries with excellent customer service skills.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Delivered telesales scripts clearly to engage callers with relevant service information.
- Cold-called customers from assigned contact lists to build new business.
- Established positive customer rapport using multiple communication channels.
French customer service advisor / Operations Lead
Vintage Cash Cow/ Arcavindi
Leeds, United kingdom
12 2024 - Current
- Oversaw daily operations across key European markets including Belgium, France, Italy, Spain, the Netherlands, and Germany.
- Trained and onboarded customer service agents in-house and in collaboration with the RSVP agency.
- Assigned tasks and monitored agent performance using HubSpot, Aircall, and Excel with high proficiency.
- Tracked team performance and customer interactions daily to ensure service consistency.
- Streamlined customer service and payment operations for Arcavindi’s European markets.
- Provided hands-on, day-to-day support to maintain service quality and operational efficiency.
- Coordinated cross-border training programs for international customer service teams.
- Partnered with the CRM Technical Lead to align system features with operational requirements.
- Worked closely with Finance and Project Managers to ensure data accuracy and smooth project delivery
Door to door salesperson
Utility warehouse
Bradford
09 2024 - 04 2025
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Built rapport with new and existing customers to boost client retention.
- Met personal and team sales targets consistently.
- Developed new sales strategies and constantly evaluated effectiveness.
- Processed orders and recorded transactions accurately.
- Resolved customer complaints politely, maintaining good relationships with existing customers.
Education
GCSEs -
Bradford College
BETC level 2 - IT
Aspire igen
BETC level 2 - Science
Bradford College
Skills
- Payment Processing
- Customer Service
- Cash handling
- Processing payments
- Merchandising expertise
- Product and service sales
- Customer relations
- Stocking and replenishing
- Knowledge of Microsoft
- Database management
- Public speaking
- Calm under pressure
- Analytical and critical thinking
- Sales techniques
- Product knowledge
- Salesforce CRM
- Brand-building strategies
- Sales forecasting
- Complex negotiations
- Process improvement strategies
- Resource planning and allocation
- Multidisciplinary collaboration
- Mergers and acquisitions knowledge
- Communication improvements
- Solutions development
- High-pressure environments
- Operational support
- Complex resource management
Languages
English
Fluent
French
Fluent
Urdu
Upper intermediate
Punjabi
Upper intermediate
Timeline
Assistant manager
La Crepe House
06 2022 - 04 2023
B2B sales executive
Ucan Secure IT
03 2024 - 03 2024
Telesales agent
Eco Save Glass
12 2024 - 12 2024
French customer service advisor / Operations Lead
Vintage Cash Cow/ Arcavindi
12 2024 - Current
Door to door salesperson
Utility warehouse
09 2024 - 04 2025
GCSEs -
Bradford College
BETC level 2 - IT
Aspire igen
BETC level 2 - Science
Bradford College
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