Taha Elouassi
London,, United Kingdom
Summary
Customer-focused professional with over 7 years’ experience across customer service, retail sales, luxury environments, and administrative support roles in London. Proven ability to deliver high-quality service, exceed sales targets, and support smooth daily operations in fast-paced settings. Experienced in team supervision, training new staff, handling customer enquiries, and resolving issues professionally. Highly organised, reliable, and adaptable, with strong communication and problem-solving skills. Fluent in English with conversational Arabic.
Overview
8
8
years of professional experience
Work history
Customer Service Representative / Acting Supervisor
Boots UK Limited
London, , United Kingdom
2021.12 - 2026.02
- Exceeded sales targets by 10–15% through upselling and tailored service.
- Supervised a team of 12, handling scheduling, coaching, and performance checks.
- Trained and mentored 10+ new employees, improving onboarding.
- Oversaw daily operations including cash handling, compliance, and store opening/closing.
- Handled escalations, reducing repeat complaints by 20%.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided top-notch support for increased customer satisfaction.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Administrative Assistant
Local Business Support Agency
London, , United Kingdom
2020.04 - 2020.11
- Provided administrative support including data entry, filing, and correspondence.
- Managed phone/email enquiries and ensured efficient resolution.
- Scheduled meetings, prepared reports, and maintained records.
- Streamlined filing processes, improving office efficiency.
- Submitted timely reports which provided critical updates on various projects.
- Examined, scanned and input documents in software system.
- Gathered information, created charts and produced reports for staff.
Fragrance Sales Consultant (Agency Placement)
Selfridges & Harrods
London, , United Kingdom
2019.01 - 2020.03
- Represented premium fragrance brands in luxury retail.
- Delivered personalised fragrance consultations, regularly exceeding sales targets.
- Maintained luxury visual merchandising standards and stock displays.
- Built repeat customer relationships, enhancing brand loyalty.
Sales Assistant
Gap Retail Store
London, , United Kingdom
2017.09 - 2018.12
- Delivered customer service in a busy retail store.
- Supported sales through upselling and product recommendations.
- Maintained accurate stock levels and assisted merchandising.
- Collaborated with colleagues during peak trading periods.
Education
BA (Hons) - Filmmaking
University of Roehampton
London, UK 2001.04 -
Skills
- Customer Service & Client Relations
- Retail & Luxury Sales (Fragrances, Fashion)
- Sales Growth, Upselling & Cross-Selling
- Administrative Support & Office Coordination
- POS Systems & Cash Handling
- Team Supervision, Coaching & Training
- Stock Management & Merchandising
- Communication & Problem Solving
Languages
English
Proficient (C2)
Arabic
Intermediate
Timeline
Customer Service Representative / Acting Supervisor
Boots UK Limited
2021.12 - 2026.02
Administrative Assistant
Local Business Support Agency
2020.04 - 2020.11
Fragrance Sales Consultant (Agency Placement)
Selfridges & Harrods
2019.01 - 2020.03
Sales Assistant
Gap Retail Store
2017.09 - 2018.12
BA (Hons) - Filmmaking
University of Roehampton
2001.04 -